Careers at BM Security

The company seeks to recruit a qualified and self-driven receptionist to be seconded to one of our Major clients to serve as the first point of contact for clients and visitors, manage front office operations, and provide administrative support that contributes to the efficient achievement of our client strategic objectives.

Qualifications

• Education & Training: Degree /Diploma in Business Administration, Office Management, Secretarial Studies, Public Relations, or a related field.
• Experience: Minimum of 2 years' experience in a reception, front office, customer service, or administrative support role.
• Knowledge: In switchboard operations and visitor management systems.
• Knowledge of ERP systems and requisition processing is desirable, Emergency response - First Aid and Fire safety.
• Desired Skills: Professional and presentable appearance, Excellent customer service and interpersonal skills, Strong verbal and written communication skills, Professional telephone etiquette, Good computer skills, including Microsoft Word and Excel, Strong organizational and multitasking abilities, High integrity, confidentiality, and professionalism, Attention to detail and ability to work independently and Good problem-solving and time management skills.

KEY RESPONSIBILITIES:

• Receive, welcome, and direct visitors, clients, and guests in a professional and courteous manner.
• Manage the reception area and maintain a neat, organized, and professional environment.
• Operate the company switchboard and handle incoming and outgoing telephone calls efficiently.
• Demonstrate excellent telephone etiquette and ensure prompt handling of inquiries.
• Coordinate visitor registration and access using the Visitor Management System.
• Receive, record, and coordinate deliveries, parcels, and correspondence.
• Provide administrative support including filing, document preparation, record management, and report writing.
• Prepare and process requisitions through the organization's ERP system.
• Manage official email correspondence and ensure timely responses and escalations where necessary.
• Maintain accurate visitor, and communication records.
• Support emergency response procedures, including First Aid and Fire Safety protocols.
• Perform any other duties as may be assigned from time to time.

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Qualifications

• Education & Training: Degree in Electrical & Electronics, Business Administration, IT related field or Equivalent.
• Professional training in sales & marketing
• Experience: 5 years' experience in sales of electronic security solutions with proven results in a busy business development environment. Knowledge: Product portfolio (Guarding & K9, CCTV Solutions, Alarm Monitoring & Response, Access Control, Integrated Security Solutions, Cash & Deposit Machines etc.), Security Industry Dynamics.
• Desired Skills: Sales & Marketing skills, technical understanding of industry standards.
• Exceptional communication and interpersonal skills, Presentation skills, Organizational, Negotiation skills, networking skills, Research & Business intelligence, analytical skills, Customer focus, Time Management and Planning skills. Solution design (AutoCAD Design, Wels 4 Design tool, ArchiCAD, RIBA) will be an added advantage.

KEY RESPONSIBILITIES:

• Identify prospective clients who require technological solutions e.g: Alarm systems, [IP] CCTV, Access Control, integrated solutions and other services like maintenance, alarm monitoring & response services.
• Conduct technical surveys to determine clients' requirements and prepare technical proposals in liaison with Business Development Manager and Technical Manager.
• Design client focused solutions in liaison with Technical Manager and Business Development Manager
• Attend site meetings and work closely with respective solutions' project leaders and technical team to ensure clients requirements are met.
• Ensure adherence to the sales procedure and signing of the mandatory documents prior to service commencement.
• Presentation of proposed solutions to clients while being up to date with latest technological solutions in the market.
• Promote the company's products and services to prospective customers.
• Build long-term relationships with new and existing customers.
• Onboard more technology driven security solutions.
• Ensure close monitoring of sources of prospects.