Careers at CDL Human Resource

About the Role

• We are seeking an experienced and hands-on Guest Relations Officer to oversee the seamless day-to-day running of a high-end safari lodge. This is a live-in role suited to a hospitality professional who thrives in remote environments and is passionate about delivering exceptional guest experiences.
• You will be at the heart of the guest journey—from arrival to departure—while ensuring operational excellence across all departments.

Key Responsibilities

Guest Experience & Front of House

• Deliver a warm, professional welcome and guest orientation
• Oversee all guest services and activities (game drives, bush meals, sundowners, excursions)
• Manage guest itineraries, special requests, and dietary requirements
• Coordinate closely with guides, housekeeping, and kitchen teams
• Ensure all guest areas are consistently clean, organized, and guest-ready
• Monitor guest satisfaction and resolve issues proactively

Operations Management

• Oversee daily lodge operations to ensure smooth coordination across departments
• Maintain occupancy updates, booking changes, and flight schedules
• Ensure rooms are prepared to standard with all amenities in place
• Supervise staff presentation, performance, and service delivery
• Ensure lodge vehicles and equipment are guest-ready

Food & Beverage Coordination

• Collaborate with the kitchen on menu planning and special dietary needs
• Oversee meal service, presentation, and dining experience
• Coordinate table setups and bush dining experiences
• Administration & Reporting
• Manage lodge communications and respond to guest/reservation emails
• Prepare and submit guest reports and operational updates
• Ensure all guest documentation is completed and filed
• Keep senior management informed of operational performance and challenges

Maintenance & Standards

• Conduct regular inspections of rooms, grounds, and facilities
• Report and follow up on maintenance issues
• Ensure overall lodge presentation meets high hospitality standards

What We’re Looking For

• Proven experience in lodge or luxury hospitality operations
• Strong guest relations and service mindset
• Ability to manage multiple departments in a remote setting
• Highly organized with strong attention to detail
• Confident communicator and team leader
• Flexible, proactive, and solution-oriented

Why Join This Role

• Opportunity to work in a unique, high-end safari environment
• Direct impact on guest experience and lodge success
• Autonomous role with strong operational ownership

Benefits

• Bonus: Performance-based (twice annually)
• Accommodation: Private 1-bedroom cottage (fully serviced)
• Meals: All meals and soft drinks while on duty
• Transport: Provided for official duties + annual allowance paid twice in an year
• Medical Cover- (post-probation) + emergency evacuation cover
• Other: Company phone, access to lodge shop at cost

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Overall Job Purpose

• Responsible for marketing the society and all products, educating the customers and projecting the society’s image positively.

Roles and Responsibilities

• Aggressive recruitment of existing members into the FOSA and new members into the Society.
• Market all the Sacco products both savings and credit facilities in order to increas patronage
• Deposit mobilization through aggressive marketing of the deposits products to increase the society liability book.
• Aggressively market the loan facilities to the existing and potential members in order to increase the society’s asset book and revenue.
• Aggressively market the transaction activities of the Sacco in order to increase the non-funded income of the society.
• Aggressively market the Micro credit facilities in order to increase revenue from this business line.
• Training of potential customers who want to form groups and facilitate the formation of these groups.
• Educate the members/customers before and after they take loans to ensure that the loans taken are applied to beneficial use.
• Regular review of the society’s products with a view to facilitate their improvements to meet market demands and members needs while ensuring enhanced profitability to the society.
• Enhancing the Society’s visibility by regular email communications to members, updates on the website and social media.
• Initiate and ensure regular advertisements of the society’s products through acceptable and value adding channels including use of brochures, flyers, notice boards, media, e-mails and others.
• Maintain close relationships with the customers in order to ensure customer satisfaction and experience.
• Give periodic reports and circulations on sales and marketing activities
• Organize for and participate in members and customer forums to educate them and enlighten them on all Sacco products and services and address their concerns.
• Organize and facilitate all general meetings of the members.
• Conduct market intelligence to understand emerging customer needs, competitors actions and general market trends in order to recommend proactive strategies to the Society management.

Academic Qualifications & Experience

• Minimum of Diploma in Business administration (Marketing Option) or its equivalent from a reputable institution. A Degree would be an added advantage
• Minimum of 3 years working experience in a financial services institution.
• Proficiency in MS Office suite.

Key Skills and Competencies

• Demonstrate the following skills and competencies: diligence, efficiency, respect, integrity, innovation and co-operation

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Job Purpose:

• To provide safe, effective, and high-quality perioperative nursing care by supporting surgical procedures through scrubbing, circulating, and recovery functions, ensuring adherence to infection prevention protocols, patient safety standards, and clinical best practices, while ensuring compliance with clinical governance frameworks including Ministry of Health regulations, SafeCare, and ISO standards and in alignment with Plainsview Hospital’s strategic objectives on quality, patient safety, quality of care, duty of care obligations, operational efficiency, and improved clinical outcomes.

Key Responsibilities

• Perioperative Nursing Care: The role ensures delivery of safe perioperative care by performing scrub, circulating, and recovery room duties in accordance with surgical protocols and patient care standards.
• Theatre Preparation & Instrumentation: The role ensures proper preparation of theatre environment, surgical instruments, and equipment to meet procedural and safety requirements.
• Infection Prevention & Control (IPC): The role ensures strict adherence to sterile techniques, aseptic protocols, and infection prevention standards to minimize surgical site infections.
• Surgical Coordination & Team Collaboration: The role ensures effective coordination with surgeons, anesthetists, and theatre staff to facilitate smooth surgical procedures and minimize delays.
• Pre-Operative & Post-Operative Patient Care: The role ensures appropriate patient preparation before surgery and monitoring and support during recovery to promote safe surgical outcomes.
• Documentation & Surgical Accountability: The role ensures accurate documentation of surgical procedures, instrument counts, patient records, and incident reports in compliance with hospital standards
• Emergency Surgical Support: The role ensures readiness to support emergency surgical procedures and respond effectively to critical situations.
• Quality Improvement & Theatre Audits: The role participates in theatre audits, quality assurance initiatives, and continuous improvement programs to enhance surgical services.
• Consumables & Equipment Management: The role ensures proper handling, usage, and accountability of surgical consumables and theatre equipment
• Surgical Camps & Outreach Support: The role supports planning and execution of surgical camps in collaboration with operations and business development teams.

Strategic Program Responsibilities

• The Theatre Nurse will support implementation of hospital strategic priorities by ensuring excellence in perioperative care, patient safety, infection prevention, surgical efficiency, and clinical outcomes in alignment with hospital quality frameworks and regulatory standards.
• Patient Safety, Duty of Care & Clinical Accountability: Ensures delivery of safe, competent, and timely perioperative care in line with professional duty of care, including adherence to surgical safety protocols and escalation of risks.
• Infection Prevention & Control (IPC): Ensures strict compliance with sterile techniques and infection prevention standards to minimize surgical site infections.
• Surgical Efficiency & Operational Excellence: Ensures optimal theatre utilization and reduced turnaround time to enhance service delivery and patient flow.
• Quality & Clinical Governance: Ensures compliance with surgical protocols, standards, and audit requirements.
• Patient Experience & Surgical Care Quality: Enhances patient satisfaction through safe, efficient, and well-coordinated perioperative care.
• Multidisciplinary Care Integration: Ensures effective coordination with surgeons, anesthetists, and clinical teams to support optimal surgical outcomes.
• Emergency Readiness & Responsiveness: Ensures preparedness to support emergency surgical interventions and critical care situations.

Requirements

Minimum Qualifications

• Diploma or Bachelor’s Degree in Nursing (KRCHN / BScN)
• Perioperative Nursing qualification (highly preferred).
• Valid Nursing Council of Kenya (NCK) practicing license
• Minimum 2–3 years’ experience in theatre nursing
• ACLS and BLS Certification

Core Technical Competencies

• Theatre scrub and circulating skills
• Knowledge of surgical procedures and instrumentation
• Infection prevention and sterile processing
• Operation of theatre equipment

Soft skills requirements:

• Strong patient education and counseling skills
• High attention to detail and clinical vigilance
• Strong teamwork and interdisciplinary coordination
• Ability to manage critically ill patients
• Emotional resilience and empathy
• Effective communication skills
• Ability to work under pressure in emergency situations
• Strong sense of accountability and patient-centered care

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Job Purpose:

• To deliver safe, effective, and specialized renal nursing care by managing hemodialysis and peritoneal dialysis patients, ensuring clinical stability,adherence to infection prevention protocols, and optimal patient outcomes, while ensuring compliance with clinical governance frameworks including Ministry of Health regulations, SafeCare, and ISO standards and in alignment with Plainsview Hospital’s strategic objectives on quality, patient safety, quality of care, duty of care obligations, operational efficiency, and improved clinical outcomes.

Key Responsibilities

• Dialysis Care & Clinical Management: The role ensures safe delivery of hemodialysis and/or peritoneal dialysis by preparing, initiating, monitoring, and
• completing dialysis sessions in accordance with prescribed treatment plans and clinical protocols.
• Patient Monitoring & Complication Management: The role ensures continuous monitoring of patient vitals and clinical status before, during, and after dialysis, and promptly identifies, manages, and escalates complications such as hypotension, cramps, and disequilibrium syndrome.
• Dialysis Equipment Operation & Safety: The role ensures proper operation, troubleshooting, and safe use of dialysis machines and related equipment to maintain treatment accuracy and patient safety.
• Infection Prevention & Control (IPC): The role ensures strict adherence to IPC protocols in all dialysis procedures, vascular access handling, and equipment usage to minimize infection risks.
• Patient Education & Counseling: The role ensures effective patient and family education on renal disease management, dietary restrictions, fluid control,medication adherence, and home care practices.
• Clinical Documentation & Reporting: The role ensures accurate and timely documentation of dialysis sessions, patient progress, incidents, and treatment outcomes in compliance with hospital standards.
• Multidisciplinary Collaboration: The role ensures coordination with nephrologists, dieticians, and other healthcare professionals to provide comprehensive renal care.
• Quality Improvement & Clinical Audits: The role participates in renal audits,
• quality improvement initiatives, and patient outcome reviews to enhance service delivery and clinical performance.
• Consumables & Equipment Management: The role ensures proper handling, storage, and accountability of dialysis consumables and equipment to maintain availability and prevent wastage.
• Incident Reporting, Escalation and Risk Management: Ensure all clinical and operational incidents are promptly reported and escalated in accordance with hospital protocols.
• Emergency Response Support: The role ensures readiness to support emergency renal interventions and critical care situations within the unit.

Strategic Program Responsibilities

• The Renal Nurse will support implementation of hospital strategic priorities by ensuring excellence in renal care delivery, patient safety, infection prevention, clinical outcomes, and operational efficiency in alignment with hospital quality frameworks and regulatory standards.
• Clinical Outcomes & Patient Recovery: Ensures delivery of effective dialysis care that improves patient stability and supports recovery outcomes.
• Infection Prevention & Control (IPC): Ensures strict adherence to IPC standards to minimize dialysis-related infections.
• Patient Safety, Duty of Care & Clinical Accountability: Ensures delivery of safe, competent, and timely clinical care in line with professional duty of care
• obligations, including early identification of risks, appropriate escalation, and adherence to clinical protocols.
• Quality & Clinical Governance: Ensures compliance with clinical standards, protocols, and audit requirements.
• Patient Experience & Education: Enhances patient satisfaction through effective care delivery and patient education.
• Operational Efficiency & Service Flow: Ensures timely dialysis sessions and reduced delays in service delivery.
• Multidisciplinary Care Integration: Ensures seamless coordination with clinical teams to support holistic patient management.

Requirements

• Diploma or Bachelor’s Degree in Nursing (KRCHN / BScN)
• Post-basic training or certification in Renal Nursing / Dialysis Nursing
• Valid Nursing Council of Kenya (NCK) practicing license
• Minimum 2–3 years’ experience in a dialysis/renal unit
• Registered with the Nursing Council of Kenya (NCK)
• Renal nursing certification (mandatory)
• ACLS and BLS Certification