Careers at Cloud Productivity Solutions

Role Summary

The Project Assistant will support the Programs Manager and Project Manager in planning, coordinating, governing, and monitoring CPS client projects and internal programs. The role will maintain accurate project records, track commitments and delivery progress, coordinate project forums, and support timely reporting and stakeholder follow-up. The position is intended to strengthen project visibility, audit readiness, documentation quality, and operational efficiency across the project portfolio.

Key Responsibilities

• Support day-to-day coordination of assigned projects and programs from initiation through closure.
• Maintain project schedules, milestone trackers, action registers, risk and issue trackers, task lists, and delivery calendars.
• Coordinate project meetings, including meeting invitations, agendas, supporting documents, minutes, decisions, action owners, and due dates.
• Follow up with internal teams, customers, partners, and vendors on agreed actions, dependencies, approvals, and deadlines.
• Prepare draft weekly, monthly, milestone-based, and executive project status reports for review.
• Maintain well-organized project records in SharePoint, Teams, and other approved CPS repositories.
• Support preparation and administration of project plans, Statements of Work, readiness assessments, migration schedules, communication plans, change requests, closure reports, and project completion evidence.
• Track project deliverables, resource allocations, customer approvals, completion evidence, and portfolio-level updates.
• Support Microsoft-funded engagements, voucher tracking, program milestones, customer engagement records, and related delivery evidence.
• Assist in maintaining project management templates, checklists, trackers, standard operating procedures, and lessons learned.

Qualifications & Experience

• Bachelor’s degree in project management, Business Administration, Information Technology, Management Information Systems, or related field.
• 1-4 years of experience in project administration, project coordination, PMO support, operations coordination, or IT project delivery.
• Working knowledge of project schedules, status reporting, risk and issue tracking, action tracking, document control, and project governance support.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and Planner.
• Strong written and verbal communication skills with the ability to prepare clear project records and reports.
• Excellent organization, prioritization, time management, and follow-through.
• High attention to detail and ability to maintain accurate records across multiple concurrent projects.
• Experience supporting technology project environments, including Microsoft 365, cloud, cybersecurity, migration, adoption, managed services, or digital transformation projects, will be an added advantage.
• CAPM, PRINCE2 Foundation, Agile Foundation, Scrum Fundamentals, or equivalent project management certification will be an added advantage. Microsoft Fundamentals certifications will be considered an added benefit where supported by project delivery experience.

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Role Summary 

We are seeking a highly motivated and results-driven Technology Solutions Sales Specialist to drive business growth across our technology portfolio. The successful candidate will be responsible for identifying opportunities, building customer relationships, developing proposals, and closing new business opportunities across private and public sector organizations. 

Solutions Portfolio 

The successful candidate will be an expert and sell Modern Work Solutions and Cybersecurity Solutions. Infrastructure & Cloud Solutions, Data & Artificial Intelligence Solution, Business Applications (ERP & CRM) and Managed Services and Digital Transformation Solutions.  

Key Responsibilities 

• Generate and qualify new business opportunities. 
• Build and manage a strong sales pipeline. 
• Conduct customer meetings, presentations, and solution demonstrations. 
• Develop proposals, quotations, and tender responses. 
• Work closely with technical and delivery teams to design winning solutions. 
• Achieve assigned revenue and gross margin targets. 
• Maintain accurate opportunity tracking within CRM systems. 
• Build long-term relationships with customers, partners, and vendors. 
• Identify cross-sell and upsell opportunities within existing accounts. 

 Qualifications & Experience 

• Diploma or bachelor’s degree in business information technology (BBIT), Computer Science, Information Technology (IT), Business, Marketing, Computer Science, or a related field.  
• 4 years and above proven experience in ICT, Technology, Software, Cloud, Connectivity, Infrastructure, Security, or Enterprise Solutions Sales. 
• Demonstrated track record of achieving or exceeding sales targets. 
• Experience engaging decision-makers at C-level and senior management levels. 
• Strong proposal writing, presentation, and negotiation skills. 
• Experience handling enterprise accounts, tenders, and procurement processes. 
• Ability to understand and articulate technology solutions in business terms. 
• Relevant ICT sales certifications will be an added advantage. 

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Role Summary 

Cloud Productivity Solutions is seeking a confident, customer-focused, and results-driven Telesales Representative to support business growth through lead generation, customer engagement, opportunity qualification, and structured sales follow-up. The successful candidate will promote CPS solutions, including Modern Work, Cybersecurity, Cloud, Infrastructure, Business Applications, Managed Services, and Digital Transformation offerings. 

Key Responsibilities 

• Make outbound calls to prospective and existing customers to promote CPS products and services. 
• Respond to inbound sales inquiries and convert prospects into qualified opportunities, quotations, meetings, or closed sales. 
• Qualify leads by understanding customer needs, timelines, budget, decision-making process, and revenue potential. 
• Maintain accurate CRM records for calls, customer information, follow-ups, pipeline updates, and sales activities. 
• Follow up on prospects, renewals, upsell, and cross-sell opportunities to support revenue growth and retention. 
• Collaborate with the sales and customer support teams to ensure a smooth customer experience. 

Academic Qualifications 

• Minimum KCSE mean grade of C+ or equivalent, with at least C+ in English, Kiswahili, and Mathematics. 
• Diploma in Sales and Marketing, Business Administration, Communications, Customer Service, Information Technology, or any other relevant field. 
• Bachelor’s degree in a business, communication, sales, marketing, or technology-related discipline will be an added advantage. 

Minimum Requirements 

• Previous experience in telesales, telemarketing, outbound sales, inside sales, or a similar role. 
• Proven ability to sell products or services over the phone. 
• Strong communication, persuasion, negotiation, and objection-handling skills. 
• Ability to work toward daily, weekly, and monthly sales targets. 
• Proficiency in using CRM systems, email, phone systems, and digital tools. 
• Professional, proactive, persistent, and results-driven attitude. 

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About the Program 

CPS is seeking motivated and ambitious graduates to join our Graduate Trainee Program, a structured 3-month sales-first career development pathway designed to build future talent in sales, presales, and solution consulting. 

The program is designed to develop trainees progressively through three stages: 

• Sales Trainee – learning CPS solutions, customer engagement, sales processes, CRM usage, opportunity qualification, and pipeline management. 
• Presales Trainee – supporting customer discovery, demos, proposals, tender responses, and objection handling. 
• Solution Trainee – developing solution design capability, technical positioning, certification readiness, and executive presentation skills. 

Progression from one stage to the next will be based on performance, learning progress, mentor feedback, and stage-gate assessments. 

Key Responsibilities 

The Graduate Trainee will be expected to: 

• Understand CPS’s solution areas, including Modern Work, Security, Azure, Data & AI, and Business Applications. 
• Learn and apply basic sales methodologies, including prospecting, customer discovery, qualification, objection handling, follow-up, and closing next steps. 
• Support CRM and pipeline management by accurately logging activities, updating contacts, maintaining opportunity records, and tracking sales actions. 
• Shadow sales calls, client meetings, demos, and proposal preparation activities. 
• Prepare simple solution positioning notes, sales playbooks, discovery questions, and objection-handling responses. 
• Support presales activities such as demo preparation, customer needs analysis, proposal writing, and tender/RFP response preparation. 
• Complete assigned Microsoft learning paths, sales-lane modules, and relevant certification or completion credentials. 
• Participate in mentor check-ins, weekly progress reviews, and stage-gate assessments. 
• Present a capstone project demonstrating sales understanding, solution positioning, and customer value communication. 

Required Qualifications and Skills 

The ideal candidate should have: 

• A recent degree or diploma in Business, Sales, Marketing, IT, Computer Science, Information Systems, or a related field. 
• Strong interest in technology sales, cloud solutions, Microsoft technologies, and customer engagement. 
• Good communication, presentation, and interpersonal skills. 
• Ability to learn quickly and explain technical concepts in simple business language. 
• Strong organization skills and willingness to maintain accurate records in CRM and activity trackers. 
• Confidence to engage customers, ask questions, and handle objections professionally. 
• A proactive attitude, curiosity, and willingness to learn through coaching, certification, and practical assignments. 
• Basic understanding of Microsoft solutions, cloud technologies, cybersecurity, data, AI, or business applications will be an added advantage. 

Learning and Development Areas 

During the program, trainees will be exposed to: 

• CPS company orientation and ways of working. 
• Microsoft fundamentals and solution-area learning. 
• Sales methodology and consultative selling. 
• CRM and pipeline management. 
• Customer discovery and qualification. 
• Presales demo support. 
• Proposal and tender response support. 
• Technical objection handling. 
• Solution positioning and business value communication. 
• Certification readiness and professional development. 

Performance Expectations 

To successfully complete the program, trainees will be expected to: 

• Complete assigned sales, presales, and technical learning tracks. 
• Demonstrate understanding of at least one CPS solution area. 
• Maintain accurate CRM and pipeline records. 
• Shadow and support customer-facing sales activities. 
• Complete or book at least one relevant Microsoft certification or approved learning credential. 
• Participate in mentor reviews and achieve the required minimum performance score. 
• Demonstrate readiness for possible progression into sales, presales, or solution support roles.