Careers at DHL

Role Description

• Acquire and Grow new customers via personal sales visits, using face – to – face contact to provide a personal service. Develop a monthly customer call cycle. Conversion of qualified leads into customers as well as developing and maintaining existing accounts (retention & development).
• Act as the customers’ main point of contact by liaising closely with the relevant departments within DHL to ensure that queries, problems or issues are dealt with appropriately.
• Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
• Discount according to agreed guidelines.

Minimum Requirements

Education & Experience

• Bachelor Degree /Tertiary Education or related work experience in related discipline and 2 years of experience in a related field.

Competencies:

• Commercial minded.
• Good Understanding of DHL Network.
• Strong business acumen.
• Building and managing partnerships
• Good one-one communication skills
• Strong planning skills.

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Job Purpose

• Implement the prescribed retail plans and processes to analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies

Typical Business Titles

Retail Executive

Differentiator

• Apply practical knowledge of job area typically obtained through advanced education and work experience
• Work independently with general supervision
• Problems faced are difficult but typically not complex

Key Tasks

• Implement retail plans and processes to analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies
• Reconcile sales data to determine if store is meeting financial goals and implement plans to improve performance
• Execute all safety and security procedures
• Participate in day to day activities like merchandise receiving and stocking, non-sales departmental work, such as check-out, photo lab or bagging orders
• Collaborate with the team in multi-store non-sales operations activities including new store opening coordination, payroll/incentive plans, event planning, and/or contest planning and promotion
• Manage and maintain efficient distribution networks
• Execute retail plans and processes in organizing all store operations and allocating responsibilities to personnel

Stakeholders

• May influence others within the job area through explanation of facts, policies and practices
• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships
• Management Responsibility
• Individual contributor without direct responsibility for leading others

Skills

• CRM, Customer Satisfaction, Customer Acquisition, Stores, Entrepreneurship, Complaints, Conflict Resolution, Clear Communication, Persuasion, Selling, Cross-Selling, Pricing, Customer Value Proposition, Value Added Services, Product Lines, Product Demonstration, Inventory Management, Budgets, Sales Forecasting, Sales Targets, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications & Key Requirements
Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• more than 2 years