Careers at Frank Management Consult Ltd

Key Responsibilities:

• Develop and implement a corporate communications strategy aligned with business goals and brand positioning
• Define and manage corporate messaging, narrative, and reputation across stakeholders
• Establish protocols for media engagement, crisis communication, and executive messaging
• Build and manage relationships with media; handle press releases, interviews, and inquiries
• Serve as spokesperson and lead crisis and reputation management efforts
• Support executives with speeches, thought leadership, and public positioning
• Manage executive communications, appearances, and social media presence
• Engage with government, regulators, industry bodies, and community stakeholders
• Lead CSR communications, partnerships, and stakeholder engagement initiatives
• Oversee internal communications to inform, align, and engage employees
• Manage internal channels (emails, intranet, town halls) and leadership messaging
• Plan and execute corporate events, ensuring strong brand representation
• Oversee development of corporate content (reports, profiles, presentations, multimedia)
• Ensure consistency, accuracy, and alignment of all communication materials
• Develop and manage crisis communication frameworks and responses
• Monitor media coverage, reputation, and stakeholder sentiment
• Track performance using KPIs, analytics, and reporting
• Provide insights and recommendations to improve communication effectiveness continuously

Minimum Requirements:

• Bachelor's degree in Communications, Public Relations, Journalism, Media Studies, Business Administration, or related field. A master's degree in Communications, Corporate Communications, or MBA is an advantage.
• Professional certification from the Public Relations Society of Kenya (PRSK), Chartered Institute of Public Relations (CIPR), or equivalent international body.
• 7+ years of progressive experience in corporate communications, public relations, or media relations roles, with at least 3-5 years in a senior or specialist capacity in retail, FMCG, consumer-facing industries, or large-scale corporate environments preferred
• Understanding of the East African media landscape, regulatory environment, and stakeholder dynamics.
• Demonstrated experience managing corporate crises, sensitive issues, and reputation threats with successful outcomes.

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Roles & Responsibilities:

• Design and plan diverse menus that meet customer expectations while keeping costs under control.
• Prepare ingredient requisitions to ensure the delivery of high-quality meals in line with planned menus.
• Oversee hygiene and sanitation standards across all facilities, including branches, warehouses, and offices.
• Maintain cleanliness throughout all work areas, beyond just kitchens and dining spaces.
• Procure and manage cleaning equipment, detergents, and other essential supplies.
• Supervise cleaning services to uphold high hygiene standards.
• Ensure strict compliance with health and safety regulations.
• Train catering staff on proper food preparation and hygiene practices.
• Monitor staff performance to ensure adherence to recipes and hygiene standards.
• Develop staff schedules to ensure contractual working hours are met.
• Establish channels for staff and customers to provide feedback on meal quality and hygiene.
• Act on feedback to improve service quality.
• Identify and communicate training needs to support continuous staff development.
• Meet cost management goals while maintaining menu quality and variety.

Minimum Requirements

• Bachelor's Degree in Hotel and Hospitality Management.
• Higher Diploma in Hotel Management or other Hospitality Services from a recognized institution
• 5 years of working experience as a Catering Manager in a reputable institution
• Trained & Experienced in HACCP. Experience in a busy hospital is an added advantage
• Proficient in computer skills and conversant with hotel software.
• Self-motivated, persistent, resolute, and able to deliver without close supervision.
• Other skills: Communication, leadership, organization, problem-solving, and attention to detail.