Careers at I&M Bank

Job Purpose:

• To provide support to branches to ensure operational procedures and processes are fully geared towards supporting business initiatives in an efficient and risk-free environment. 
• The role also entails identification and remedy of bottlenecks and/or inconsistencies in Service Delivery platforms/ standards to ensure uniform practices across the entire branch network.
• The job also entails monitoring of some branch operational processes with a view of mitigating some operational risks.

Key Responsibilities:
Branch Support:

• Ensure branch infrastructure requirements and process weaknesses are addressed and meet the minimum standards set by the Bank.
• Responsible for timely identification of discrepancies or inconsistencies in Service Delivery platform/standards and coordinate with relevant units to ensure corrective action is taken in a timely manner.
• Monitor complaints emanating to and from branches for trends and provide reports to relevant units for action.
• Provide a liaison point for co-ordination with external parties i.e. interaction and communication specifically with KRA, CBK and KBA, as well as external audit when necessary.
• Provide a co-ordination point and support for branch-related operations projects including implementation.
• Play a central role in resolution of escalated branch operations related queries (i.e. cash, account opening. clearing etc.) including co-coordinating with other departments for quick resolution.
• Render support in opening of new branches/ Relocation/ Closures to ensure basic minimum requirements are properly and comprehensively covered.
• Including mock tests where there is data transfer.
• Support branches in emergency situations.
• Annual review of branch cash operating limits.
• End of year write offs/write backs including facilitation for fraud related incidents that require write off.
• Review of Branch Policies and Procedures.
• Cash counts; Branches and Central cash unit (including offsite ATM’s).

Controls testing and Monitoring activities:

• Undertake comprehensive review of actual implementation of the controls in place during branch visits including comprehensive cash and value instruments counts.
• Ensure uniform implementation of procedures/ Controls across all branches.
• Designing of branch controls review kits.
• Review of branch control test reports.
• Effectively monitoring and reviewing of; Time sensitive Head office and Branches reconciliations. (Suspense accounts, Transit accounts) and Various control/exception reports for any discrepancies for timely corrections
• Timely Reconciliation of KPLC, ITAX, Business connect & E-citizen accounts to avoid penalties.

Regulatory Compliance Support:

• Co-ordination of various branch activities including unclaimed assets reporting, responding to UFAA related queries, preparing customer letters and responding to queries raised by UFAA.
• Ensure timely submission of the various regulatory returns i.e. CBK (Schedule D0, FRC (Large cash and heightened activities)
• Timely response of agency notices (including payments where applicable) and other queries by government agencies (KRA, CBK etc.)

Branch support on Audit and Risk related matters:

• Attend Audit Entry and Exit meetings to keep abreast with matters arising. 
• In liaison with branch operations managers provide management comments on audit findings with a view to providing practical alternative solutions where standards are deemed to be deficient and suggestions for relevant remedial actions. 
• Coaching and mentoring of the Branch Operations team to address specific weaknesses noted through direct interaction or matters arising from Audit reports.
• Identify common weaknesses arising from Branch Audits and assess implications from an operations perspective.  Consider action required arising there from and ensure uniform application across all branches. This may require change of procedures, review of controls or need for sensitization or training.
• Responsible to prompt, based on changes, audit findings or other needs identified, the review of processes and procedures, and also dissemination of any new procedures/controls or guidelines to relevant staff members for uniform implementation across branches.
• Review of all outstanding Business support related Audit Corrective plans and ensure that they are closed on time. Escalate to Head of Business support for exceptions.

Branch MIS and reports:

• Preparation of Branch MIS reports and provide recommendations with regards to: Branch staffing requirements and decisions, Branch operating hours, Customers that can be moved to channels.
• Preparation of daily executive reports; Outward payments and liquidated deposits.

Academic Qualifications:

• Bachelor’s degree in business, Banking or related field.

Work Experience:

• At least 4 years relevant experience in a similar role in a similar sized organization.

Skills & Attributes:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels. 
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.

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Job Purpose:

• The role is responsible for managing and supervising Branch cash services to ensure that customers get the best in terms of service delivery in accordance with the Bank’s policy, procedures and guidelines.

Key Responsibilities:

• Ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.
• Ensuring safe custody of cash and serialized stationery.
• Reconciling cash at the end of the day through a physical cash count and monitoring the intra-day cash limits for the tellers.
• Custodian of vault keys.
• Management of vault cash limits.
• Loading of ATM, m Responding to cash related queries.
• Queue management and monitoring activities in the Banking Hall through the CCTV.
• Verification teller entries within entries.
• Supervision of daily call back & archiving and monitoring to ensure sufficient cash & working optimally.
• Retrieving cash and cheque deposits from the ATM.

Academic Qualifications:

• Bachelor’s degree in business, Banking or related field.

Work Experience:

• At least one (1) year relevant experience in a similar role in a similar sized organization.

Skills & Attributes:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels. 
• Ethics and integrity.
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.

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Job Purpose:

• To ensure there is efficient business process flow across the banks in operations both at branch and departments.
• To ensure the current processes and procedure are reviewed to adhere to the regulatory as well as changes in the market.
• Ensuring testing of new product in core banking system and any change in the system to ensure workflow and updating procedure manual and workflow for the users.

Key Responsibilities:

• Core Banking Activities and Project Support:

Finacle Support:

• Analyzing and offering solution to issue raised by CBS users.
• Escalating technical issue with ICT for resolution and doing follow up to resolve the issues.
• Communicating and training staff on any changes or enhancement in core banking system.
• Updating Finacle job cards on any new process or changes made in process flow.
• Analyzing business requirement before initiating any change in CBS.
• Conducting of user acceptance test on new products introduced by the banks in liaison with the products owner.
• Conducting UAT when we have changes in any process and system and ensuring changes agrees with the business requirement.
• Post implementation review on changes made on system and product to ensure they are achieving required results.

Projects:

• Support and participate in operations related projects.
• Conduct testing required in Core banking System.
• Provide input on operations business requirements (requirement gathering) for new projects/products.
• Coordinate and facilitate cross-functional processes and provide status updates.
• Training users on new core banking processes.

Business Processes Review:

• Review of existing operations procedure manuals.
• Reviewing existing processes and identifying areas that need improvement.
• Updating system flow for easier reference by user in job cards.

Business Connect Support & Operations support:

• Daily reconciliation of KPLC transition and corporate transit accounts.
• Liaison with KPLC for reversal of erroneous transaction.
• Ensure monthly billing and invoicing of KPLC payments and Cheque book printers.
• Registration of new user in business connect platform.
• Password reset for users in platform.
• Carrying out UAT on newly onboarded corporate and ensuring proper configuration is done by both bank ICT team and corporate ICT team.
• Handling cheque book ordering issues.
• Liaison between cheque book printers, branches, and the courier company.
• Training branches on system related business connect processes.

Academic Qualifications:

• Bachelor’s degree in business, Banking or related field.

Work Experience:

• At least 7 years relevant experience in a similar role in a similar sized organization.

Skills & Attributes:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels. 
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.