Careers at Zamara Kenya

The Senior Consultant will provide support to the General Insurance Division in all aspects of insurance broking services. The role will report to a Manager within General Insurance.

KEY ROLES & RESPONSIBILITIES

In more detail, the areas of responsibility include:

• Assist in developing specific plans to ensure revenue growth in the company’s products.
• Generating accurate sales pipeline for monthly revenue streams.
• Managing sales activities on major accounts and negotiating sales price and discount.
• Continuous client engagements and research to advise the business on viability of existing insurance products and futuristic product enhancements.
• Ensuring department achieves the set targets (budgets) through aggressive sales activity.
• Engage closely with the marketing team in implementation of suitable public relation activities to position the company as a leading insurance broker.
• Any other duty assigned from time to time.

EXPERIENCE & PERSONAL QUALITIES 

The following experience is preferred:

• Bachelor’s degree in business or insurance related to course.
• Diploma in Insurance or equivalent – ongoing.
• 5 years’ experience in sales and marketing in an insurance firm.
• Vast product knowledge in traditional covers and specialty risk insurance covers.
• Strong written and verbal communication skills and product presentation skills.
• Business etiquette.
• Strong written and verbal communication skills, presentation skills, planning skills, analytical skills, and problem-solving skills required.
• Great interpersonal, adequate prospecting and selling skills.
• Good analytical and decision-making skills.
• Great work ethic, results oriented and a team player.
• Attention to detail and accuracy.
• Ability to work effectively, both independently and in a team environment.
• Great Upselling and Cross-selling skills
• Proficiency in Microsoft office tools (Ms excel, Ms PowerPoint, Ms Publisher, Ms Forms among others)

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KEY ROLES & RESPONSIBILITIES

In more detail, the areas of responsibility include:

Business Development & Growth

• Support new business acquisition through proposal development, tenders, and presentations.
• Partner with the business development team to structure competitive and differentiated medical solutions.
• Identify cross-selling opportunities across Zamara’s broader risk, insurance, and pension offerings.
• Contribute to thought leadership on medical insurance trends, SHA integration, and healthcare financing in Kenya.

Client Relationship Management

• Develop and maintain strong relationships with key decision makers and HR teams.
• Ensure high levels of client satisfaction and retention.

Advisory and Technical Support

• Provide expert advice on benefit design, market benchmarking, and underwriting options.
• Liaise with underwriters to structure optimal medical insurance solutions.
• Interpret policy terms and guide clients on exclusions, claims procedures, and provider access.

Market Intelligence and Reporting

• Monitor competitor activity, pricing trends, and innovation in medical insurance.
• Generate periodic performance reports and pipeline forecasts.

People Leadership

• Lead, coach, and develop the BD teams.
• Set clear performance objectives and conduct regular performance reviews.
• Build a high-performance, client-centric culture focused on accountability and continuous learning.

The following experience is preferred:

KEY SKILLS & COMPETENCIES 

• Strong technical knowledge of medical insurance products.
• Excellent negotiation and stakeholder management skills.
• Financial and analytical capability, including claims and loss ratio analysis.
• Client advisory and presentation skills, including engagement with senior executives.
• Leadership, people management, and team development capability.
• Strong understanding of the Kenyan healthcare and insurance market.

QUALIFICATION & EXPERIENCE 

• Bachelor’s degree in insurance, Actuarial Science, Business, Finance, or a related field.
• Professional qualifications such as ACII, AIIK, LOMA, or equivalent are highly desirable.
• Minimum of 7 –10 years’ experience in medical insurance brokerage, underwriting, or healthcare benefits management.
• Demonstrated leadership experience managing teams and complex client portfolios.

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KEY ROLES & RESPONSIBILITIES

In more detail, the areas of responsibility include:

• Customer Service: Act as the primary point of contact, advising clients on procedures and providing updates in a professional and timely manner.
• Claims Processing: Registration, documentation, and analyse claims, including reviewing police reports and follow-up of general insurance claims (motor, property, liability, etc.).
• Liability Assessment: Determine if claims are valid based on policy terms and conditions. Guide the client accordingly and follow through with insurers.
• Settlement & Negotiation: Negotiate with insurers and other service providers (adjusters, investigators) to ensure fair and prompt settlement.
• Ensuring prompt payment for all documented claims.
• Assist in preparing claims reports and maintain the necessary registers.

Other Duties

• Support compliance with internal procedures, insurer requirements, and regulatory guidelines.
• Perform general administrative duties related to the claims function.
• Help identify patterns in claim types, frequency and severity to support risk management for our clients
• Stay updated on industry regulations and legal precedents that could impact claim outcomes

EXPERIENCE & PERSONAL QUALITIES 

The following experience is preferred:

• Bachelor’s degree in Business, Finance, Insurance, or related field.
• Diploma in insurance is an added advantage
• 1 – 3 Years work related experience
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational and documentation skills.
• Good verbal and written communication skills.
• High level of integrity, professionalism, and confidentiality.
• Willingness to learn and ability to work in a team environment.