Jobs at Vaal Real Estate

• This is a full-time on-site role for a CRM Database Administrator located in Nairobi County, Kenya. The CRM Database Administrator will be responsible for managing and administrating the ZOHO CRM platform, ensuring data accuracy, and providing solutions for system enhancement and troubleshooting. Day-to-day tasks will include monitoring and maintaining the CRM database, creating and configuring user accounts, implementing CRM-related changes, and developing reports and dashboards. In this role, excellent communication and collaboration with other team members are crucial to efficiently address the needs of the sales, marketing, and customer service departments.

DUTIES AND RESPONSIBILITIES

• Administer, configure, and maintain the Zoho CRM platform 
• Ensure all user accounts, roles, and permissions are correctly set up.
• Perform regular audits to maintain data accuracy and system performance.
• Ensure timely and accurate data entry, cleaning, duplication, and segmentation.
• Support data imports, exports, migrations, and integration with other platforms (ERP, email marketing tools, etc.).
• Maintain data privacy compliance.
• Serve as the first point of contact for CRM-related issues or questions.
• Provide training and support to team members across departments on how to use the CRM effectively.
• Develop and maintain user manuals, guides, and training sessions.
• Create and manage workflows, triggers, alerts, and automation rules to improve lead and deal management.
• Assist in integrating third-party tools for enhanced CRM functionality.
• Create dashboards and generate reports on KPIs like lead flow, conversion rates, pipeline value, and campaign performance.
• Provide insights to sales and marketing teams for decision-making.
• Work closely with marketing, sales, and IT to ensure CRM aligns with business goals.
• Gather user feedback and suggest system improvements

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Information Systems, or a related field.
• Minimum of 2–4 years’ experience administering a CRM system (e.g., Zoho, Salesforce, HubSpot).
• Proficient in CRM administration, reporting tools, and data analysis.
• Knowledge of database principles, data cleaning techniques, and user support.
• Familiarity with APIs and CRM integrations is an added advantage.
• Excellent communication and organizational skills.
• High attention to detail and a proactive problem-solving approach.
• Certification in the Zoho CRM platform is an added advantage
• Background in real estate, marketing, or sales operations is a plus.

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QUALIFICATIONS

• Bachelor's degree in business, Communications, or a related field is preferred.
• 3+ years of experience in call center, customer success, client relations, or sales.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent communication and stakeholder management abilities.
• A self-motivated and proactive mindset with strong problem-solving skills.
• Ability to handle confidential information with professionalism and discretion.
• Proficient in call center software, CRM systems, and performance metrics.
• A proactive, customer-first mindset with a passion for real estate.