Current Jobs at Accor

Job Description

• Welcome and assist Guests’ according to Accor Standards.
• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up-to-date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.
• Be a brand ambassador by providing memorable Guest experiences.
• Ensure prompt, efficient and updated recording of mails, parcels, and messages.
• Personalize the interaction in anyway and engage with Guests as individuals.
• Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.

Qualifications

• Strong verbal and written communication skills
• Excellent time management and organizational skills
• Customer service experience
• Computer skills including Microsoft Office and telephone operating systems
• High school diploma or equivalent

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Job Description

• Support the Finance Manager in overseeing daily financial operations, including accounts payable, accounts receivable, payroll, and general ledger activities.
• Assist in the preparation of financial statements, budgets, forecasts, and management reports, ensuring accuracy and timeliness.
• Ensure that the information presented in all reports is accurate and reflects actual business and financial transactions.
• Prepare assigned monthly accounting entries and perform distribution of expenses between departments
• Conduct periodic cash reviews and assist in surprise audits of the hotel's cash fund.
• Conduct financial analysis to identify trends, variances, and opportunities for cost savings or revenue enhancement.
• Manage cash flow, including monitoring bank balances, reconciling accounts, and ensuring sufficient funds for operational needs.
• Assist in the coordination and preparation of audits, ensuring compliance with internal controls and regulatory requirements.
• Supervise and mentor team, providing guidance and support to ensure efficient and accurate work.
• Review and approve financial transactions, ensuring they comply with company policies and procedures.
• Collaborate with other departments to provide financial insights and support for business decision-making.
• Assist in implementing and maintaining financial systems, processes, and controls to improve efficiency and safeguard assets.
• Stay updated on financial regulations, standards, and best practices, advising management on relevant changes and their impact on the business. Organization of financial administration.
• Have a thorough knowledge of accounting functions and the ability to monitor, correct and demonstrate procedures to hotel quality standards.
• Ensure that all files and reports are properly organised and filed for future reference.
• Perform any other reasonable duties as assigned by the Director of Finance and Finance Manager.

Qualifications

• Bachelors degree in Finance/Accounting or related field.
• CPA certification
• Strong knowledge of accounting principles and financial reporting standards.
• Advanced Microsoft Excel skills, including familiarity with complex formulas, pivot tables, and financial modeling.
• Strong attention to detail and accuracy in financial reporting and analysis.
• Ability to handle multiple tasks and meet tight deadlines with effective time management skills.
• Knowledge of tax regulations and compliance requirements.
• Experience with general ledger management, bank reconciliations, and month-end closing procedures.
• Strong analytical and problem-solving skills to identify discrepancies and suggest improvements.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of audit processes, both internal and external.
• Experience in preparing financial statements, budgets, and forecasts.
• High level of discretion and confidentiality in handling sensitive financial data.

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Job Description

• Greet guests upon arrival and departure with a warm and friendly demeanour. Assist with loading and unloading luggage from vehicles.
• Safely park and retrieve guest vehicles, ensuring that all vehicles are handled with care and stored securely.
• Transport luggage to and from guest rooms promptly and securely. Ensure luggage is tagged and stored appropriately when necessary.
• Provide guests with information about hotel amenities, local attractions, and directions. Assist with any guest inquiries and offer solutions to any concerns.
• Maintain the cleanliness and organization of the lobby and entrance areas. Ensure that all areas are free from clutter and hazards.
• Work closely with the front desk, concierge, and other departments to ensure seamless guest experiences.
• Adhere to all safety protocols, including driving regulations and handling of guest belongings. Report any suspicious activities to the relevant authorities.
• Accommodate special requests from guests, such as arranging transportation, providing amenities, or assisting with event setups.
• Maintain accurate records of vehicle tags, guest requests, and other relevant information.

Qualifications

• High school diploma or equivalent. Additional training in hospitality or customer service is an advantage.
• Previous experience in a similar role, particularly in a luxury hotel environment, is preferred.
• Excellent communication and interpersonal skills.
• Ability to drive a variety of vehicles, including automatic and manual transmissions.
• Strong organizational skills and attention to detail.
• Ability to lift and carry heavy luggage.
• Problem-solving skills and the ability to handle difficult situations with grace.
• Knowledge of Nairobi and local attractions is a plus.
• Valid driver’s license with a clean driving record.
• Professional appearance and demeanor.
• Positive attitude and a willingness to go above and beyond for guests.
• Reliable, punctual, and able to work flexible hours, including nights, weekends, and holidays.
• Proficiency in English is required; knowledge of other languages is an asset.