Porter/Valet at Accor

Job Description

• Greet guests upon arrival and departure with a warm and friendly demeanour. Assist with loading and unloading luggage from vehicles.
• Safely park and retrieve guest vehicles, ensuring that all vehicles are handled with care and stored securely.
• Transport luggage to and from guest rooms promptly and securely. Ensure luggage is tagged and stored appropriately when necessary.
• Provide guests with information about hotel amenities, local attractions, and directions. Assist with any guest inquiries and offer solutions to any concerns.
• Maintain the cleanliness and organization of the lobby and entrance areas. Ensure that all areas are free from clutter and hazards.
• Work closely with the front desk, concierge, and other departments to ensure seamless guest experiences.
• Adhere to all safety protocols, including driving regulations and handling of guest belongings. Report any suspicious activities to the relevant authorities.
• Accommodate special requests from guests, such as arranging transportation, providing amenities, or assisting with event setups.
• Maintain accurate records of vehicle tags, guest requests, and other relevant information.

Qualifications

• High school diploma or equivalent. Additional training in hospitality or customer service is an advantage.
• Previous experience in a similar role, particularly in a luxury hotel environment, is preferred.
• Excellent communication and interpersonal skills.
• Ability to drive a variety of vehicles, including automatic and manual transmissions.
• Strong organizational skills and attention to detail.
• Ability to lift and carry heavy luggage.
• Problem-solving skills and the ability to handle difficult situations with grace.
• Knowledge of Nairobi and local attractions is a plus.
• Valid driver’s license with a clean driving record.
• Professional appearance and demeanor.
• Positive attitude and a willingness to go above and beyond for guests.
• Reliable, punctual, and able to work flexible hours, including nights, weekends, and holidays.
• Proficiency in English is required; knowledge of other languages is an asset.