Current Openings at SBM Bank

The Data Analyst - Business Transformation will be responsible for gathering, analyzing, and interpreting data to support the company’s business transformation initiatives. This role involves working closely with key stakeholders to identify opportunities for process improvement, measuring the effectiveness of transformation initiatives, and providing insights that inform business decisions. The Data Analyst will use data-driven approaches to assist in reshaping business operations, enhancing performance, and achieving the organization's transformation goals.

KEY RESPONSIBILITIES 

Data Analysis & Reporting - 40%

• Collect, clean, and analyze data from various sources, including internal systems, external databases, and business operations To execute continuous review and update of the Consumer Banking products for competitiveness and relevance.
• Create and maintain reports and dashboards to track key performance indicators (KPIs) related to business transformation projects.
• Provide regular, detailed analysis of business performance, highlighting areas of success and opportunities for improvement.

Support Business Transformation Projects 

• Work closely with business transformation teams to understand the goals and objectives of transformation initiatives.
• Assist in identifying data-driven insights that will drive decision-making in transformation efforts.
• Use data modeling and analysis techniques to evaluate the potential impact of business transformation initiatives on key business metrics.

Stakeholder Collaboration - 10%

• Collaborate with cross-functional teams, including operations, finance, marketing, IT, and HR, to gather data and feedback on transformation progress.
• Present analytical findings to key stakeholders, including senior management, in a clear and actionable manner.
• Assist business units in defining data requirements and ensuring data accuracy for transformation initiatives.

Process Improvement Insights - 20%

• Identify trends, patterns, and anomalies in business operations to recommend process improvements.
• Work with process owners to assess the efficiency and effectiveness of current processes and propose data-driven improvements.
• Conduct root cause analysis on any inefficiencies or issues and suggest corrective actions backed by data insights.

Data Visualization and and Presentation

• Develop and present data visualizations (charts, graphs, dashboards) that simplify complex data and facilitate decision-making.
• Ensure that key business transformation metrics are easily accessible for stakeholders to track progress and outcomes.
• Provide actionable insights that help the business optimize its transformation strategies.

Continuous Monitoring and Optimization - 20%

• Monitor the performance of ongoing business transformation initiatives and provide regular updates on progress.
• Ensure that data used for transformation initiatives is continuously updated, accurate, and reliable.
• Support the evaluation of transformation initiatives by tracking business outcomes and assessing overall impact on business goals.

Data Governance and Quality

• Ensure that data used for business transformation is accurate, complete, and compliant with organizational data governance policies.
• Collaborate with data teams to maintain data quality and integrity throughout the transformation process.
• Recommend improvements to data collection methods to ensure the data supports accurate decision-making.

KEY RELATIONSHIPS 

Direct Reports to this Position;

• None

Customers of this Position:

• All staff, Heads of departments

KEY QUALIFICATIONS AND COMPETENCES

Knowledge: 

• Bachelor’s degree in Data Science, Business Analytics, Economics, Statistics, or a related field.
• Additional certifications in business transformation, data analysis, or business intelligence tools (e.g., Tableau, Power BI, SQL) are a plus.

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The Process Design and Mapping Officer is responsible for analyzing, designing, and mapping business processes within the organization. This role focuses on documenting, optimizing, and improving business workflows to enhance operational efficiency, reduce redundancies, and ensure alignment with strategic objectives. The officer will work closely with stakeholders to identify process inefficiencies, gather requirements, and implement best practices for process design and mapping.

KEY RESPONSIBILITIES

Process Analysis and Mapping - 50%

• Analyze current business processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement.
• Design and create detailed process maps using industry-standard methodologies (e.g., BPMN, flowcharts, SIPOC).
• Document business processes and ensure the maps are accurate, clear, and easy to understand.
• Collaborate with department heads and stakeholders to gather requirements and define process goals and objectives. 

Process Improvement 

• Propose and implement process improvements to optimize workflows, reduce waste, and streamline operations.
• Identify and recommend best practices for process automation, digitization, and system integration.
• Support the implementation of process changes and monitor their effectiveness in achieving operational goals.

Collaboration with Stakeholders -10%

• Work closely with cross-functional teams, including IT, operations, HR, and finance, to ensure alignment of process design with business objectives.
• Facilitate workshops, meetings, and discussions to collect feedback from stakeholders regarding process inefficiencies and areas for improvement.
• Provide support and guidance to other team members and stakeholders in understanding and implementing process maps.

Training and Support 

• Assist in creating training materials and conducting training sessions for staff on new or modified business processes.
• Support staff in understanding and adopting new processes and workflows to ensure smooth transitions.
• Offer continuous support for process design and mapping questions or issues.

Quality Assurance and Compliance - 20%

• Ensure that process designs and maps align with organizational standards, quality requirements, and regulatory compliance.
• Monitor the compliance of processes with internal policies and industry regulations, suggesting improvements where necessary.

Documentation and Reporting 

• Maintain a library of all process maps, workflows, and related documentation for easy access and reference.
• Prepare and present reports on process performance, highlighting areas for improvement and tracking the success of implemented changes.
• Ensure proper version control of process documentation.

Continuous Improvement - 20

• Participate in continuous improvement initiatives to enhance business process efficiency and effectiveness.
• Stay up-to-date with industry trends, tools, and methodologies to implement the best practices in process design and mapping.

Technology and Tools Utilization 

• Use business process management (BPM) software and tools (e.g., Visio, Lucidchart, Bizagi, etc.) to create process maps and visualizations.
• Leverage process management tools to track process performance and make data-driven improvements.

KEY RELATIONSHIPS

Direct Reports to this Position:

• None 

Customers of this Position:

• All staff, Heads of Departments

KEY QUALIFICATIONS AND COMPETENCIES 

Knowledge: 

• Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field. Additional certifications in Business Process Management (BPM) or Process Design are a plus.
• Lean Six Sigma Green Belt or Black Belt.
• Business Process Management (BPM) certification.
• Knowledge of tools like Microsoft Visio, Lucidchart, Bizagi, or similar.

Skills:

• Proficiency in process mapping and design techniques (e.g., BPMN, flowcharting).
• Strong analytical and problem-solving abilities.
• Ability to communicate process-related concepts clearly and effectively to stakeholders.
• Familiarity with process automation tools and digital transformation initiatives.
• Attention to detail and the ability to create precise documentation.

Experience Required for this Role:

• 3-5 years of experience in process design, process mapping, or business process management.
• Experience in creating process maps, flowcharts, and designing workflows is essential.
• Experience in industries such as manufacturing, finance, or technology is preferred.

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We are seeking an Operations Analyst with a strong background in Transformation and Business Process Re-engineering (BPR) to support and drive the optimization of key operational processes. This role will focus on analyzing existing workflows, identifying inefficiencies, and recommending process improvements that align with the organization's transformation initiatives. The ideal candidate will play a crucial role in streamlining operations, enhancing productivity, and ensuring that process improvements align with strategic business goals.

KEY RESPONSIBILITIES 

Process Analysis and Mapping - 40%

• Conduct detailed analysis of current business processes across various departments and identify opportunities for improvement.
• Analyzing existing workflows, identifying inefficiencies, and recommending process improvements
• Create process maps, flowcharts, and documentation to visualize workflows and highlight inefficiencies or bottlenecks.
• Evaluate existing systems and operations against industry best practices and recommend areas for transformation or optimization.
• Streamlining operations, enhancing productivity, and ensuring that process improvements align with strategic business goals.

Business Process Re-engineering (BPR) - 20%

• Lead efforts to redesign and re-engineer business processes by identifying inefficiencies, redundancies, and gaps in current operations.
• Collaborate with business leaders and stakeholders to redesign processes that enhance operational performance and align with transformation goals.
• Facilitate workshops and brainstorming sessions with cross-functional teams to gather insights and foster buy-in for process changes.

Data Analysis and Reporting 

• Use data-driven insights to assess process performance, identify trends, and measure the impact of process changes.
• Develop dashboards, performance metrics, and regular reports to track the progress of transformation initiatives.
• Analyze operational data to identify areas of underperformance and recommend corrective actions to optimize processes.

Collaboration with Stakeholders -10%

• Work closely with department heads, IT teams, and other stakeholders to ensure alignment between process improvement initiatives and organizational transformation goals.
• Serve as a subject matter expert on operational processes, providing insights and recommendations to improve workflow and efficiency.
• Support project managers in the execution of transformation projects, ensuring that process changes are delivered on time and meet business objectives.

Support Change Management - 20%

• Assist in managing the change management process by ensuring smooth implementation of new processes and systems.
• Develop training materials and provide support to teams as they adapt to new workflows, tools, and systems introduced as part of transformation efforts.
• Monitor post-implementation performance to ensure that process changes are sustainable and continuously improved.

Continuous Improvement

• Foster a culture of continuous improvement by recommending process optimization strategies and ensuring the adoption of lean principles and methodologies.
• Keep abreast of the latest trends and technologies in business process management, automation, and transformation.
• Encourage and lead initiatives for continuous process improvement across the organization.

Risk and Impact Analysis - 10%

• Perform risk assessments and impact analyses to evaluate the potential consequences of proposed process changes on overall business performance.
• Identify and mitigate potential risks associated with process redesigns, technology implementation, and other transformation activities.
• Provide recommendations to senior leadership on how to address challenges or risks that may arise during the transformation process.

KEY RELATIONSHIPS 

Direct Reports to this Position:

• None 

Customers of this Position:

• Staff. Select Departmental Heads

KEY QUALIFICATIONS AND COMPETENCIES 

Knowledge 

Bachelor’s degree in Business Administration, Operations Management, Engineering, Industrial Engineering, or a related field (Master’s degree preferred).

Skills

• Ability to analyze complex data and translate insights into actionable recommendations.
• Experience in project management, with the ability to work on multiple initiatives simultaneously.
• Strong communication skills, with the ability to present complex data and recommendations to senior management in a clear and concise manner.
• Ability to work collaboratively with cross-functional teams and influence stakeholders at all levels.
• Knowledge of change management principles and experience supporting the adoption of new processes or systems is a plus.

Experience Required for this Role

• Proven experience (3+ years) in operations analysis, business process improvement, or transformation roles.
• Strong knowledge of business process re-engineering methodologies (e.g., Lean, Six Sigma, Kaizen).
• Expertise in process mapping, data analysis, and using tools like Microsoft Visio, Excel, or other business process management software.
• Familiarity with process automation tools and technologies (e.g., RPA, ERP systems).

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We are seeking a skilled and experienced HR Skills Assessment and Training Expert to lead initiatives in assessing and developing the workforce's capabilities within the context of Transformation and Business Process Re-engineering (BPR). This role is pivotal in designing and executing strategies that enable the successful transformation of business processes, upskilling employees, and ensuring that the workforce can adapt to new systems, workflows, and organizational changes.

KEY RESPONSIBILITIES 

Skills Assessment & Gap Analysis - 40%

• Conduct comprehensive skills assessments to evaluate employees' competencies and identify gaps in relation to business transformation and re-engineering goals.
• Collaborate with business leaders and department heads to understand skills requirements for upcoming transformation initiatives.
• Create and manage a skills inventory that reflects current workforce capabilities and tracks improvement over time.
• Mapping the skills to the business requirements to ensure delivery of business objectives.

Training & Development - 30%

• Work closely with the BPR team to identify employee training needs based on process improvements and redesigned workflows.
• Support the redesign of business processes by aligning training initiatives with the process re-engineering strategy.
• Assist in managing the change management efforts by ensuring that training is aligned with process transformation milestones.

Performance Metrics & Reporting - 10%

• Measure the effectiveness of training programs by tracking employee performance, skills development, and feedback.
• Provide regular reports to senior leadership on the progress of HR skills assessments, training initiatives, and alignment with business transformation goals.
• Continuously assess the effectiveness of HR interventions and make data-driven recommendations for improvement.

Stakeholder Engagement - 10%

• Work with senior management, process owners, and business units to Engage with HR leadership, functional heads, and business partners to ensure alignment between employee skills development and business transformation objectives.
• Serve as an advisor on HR-related matters for process re-engineering projects and change management activities.

Continuous Improvement - 10%

• Stay updated with industry trends, new tools, and methodologies related to business transformation, HR development, and process re-engineering.
• Continuously refine training and assessment strategies to ensure they remain relevant to evolving business needs and technological advancements.

KEY RELATIONSHIPS 

Direct Reports to this Position:

• None

Customer of this Position:

• All staff, Departmental Heads

KEY QUALIFICATIONS AND COMPETENCES

Knowledge: 

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field (Master’s degree preferred).
• IHRM membership with a current practicing certificate.

Skills:

• Proactive and results-oriented with a keen focus on continuous learning and improvement.
• Strong problem-solving skills and the ability to think critically in a rapidly changing environment.
• Adaptable and flexible in working with diverse teams and individuals.
• High degree of professionalism, integrity, and a commitment to excellence.

Experience required for this Role

• Proven experience (5+ years) in HR development, training, skills assessment, or organizational transformation.
• Strong understanding of business process re-engineering principles and methodologies (e.g., Lean, Six Sigma, Agile).
• Expertise in designing and delivering training programs focused on leadership development, change management, and process improvement.
• Experience in performing skills gap analysis mapping and aligning learning interventions with business strategies.
• Strong communication, facilitation, and interpersonal skills with the ability to engage and influence stakeholders at all levels.
• Ability to work in fast-paced, dynamic environments and manage multiple projects simultaneously.
• Familiarity with e-learning platforms and Learning Management Systems (LMS) is a plus.
• Certifications in HR, change management, or process improvement methodologies are highly desirable.

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The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy.

KEY RESPONSIBILITIES:

Business Acquisition - 60%

• To implement the Bank's business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities, assets, products per customer.
• To formulate and implement branch business plans, forecasts, pipelines and budgets and ensure their control and periodic reviews.
• To support marketing initiatives, monitor and provide regular feedback on products performance and ensure branch staff are well versed with all the banks products.
• To maintain and submit the Branch Manager - Sales Activity Report on a regular basis as per the agreed SLAs.

Service Delivery - 10%

• To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention through effective use of tools provided such as the Customer Relationship Management platform.
• To implement and monitor the operational and business risks management guidelines for the branch to maximize profitability.
• To maintain the look, feel and physical security of the branch premises for the  benefit of staff and customers.
• To adopt and take responsibility for the daily operational routines as stipulated by the Branch Manager Daily Routine Guidelines (BM-DRG) without fail.

People Management - 20%

• To provide leadership, direction to the branch team.
• To build, develop and motivate a high performing team through performance coaching and use of the available performance management and talent management tools provided by T & OD.
• To identify training gaps and recommend on required training interventions.
• To propagate and uphold the SBM Culture and cascade the SBM Vision, Mission, Strategy, Values, 9 Habits and Core competencies to the branch team.

Compliance - 10%

• To ensure compliance with both internal and external regulatory requirements.
• To work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• To ensure implementation and compliance with operational policies and procedures.

KEY RELATIONSHIPS:
Direct Reports to this Position:

• Service Delivery Manager
• Relationship Managers and Officers

Customers of this Position:

• All Branch clientele

Knowledge; Skills and Experience required for this Role:

• Be a holder of Bachelors degree in Business related field.
• Professional banking qualifications such as AKIB will be added advantage.
• Knowledge of operational policies, procedures and legalities relevant to branch operations.
• At least 5 years' managerial experience in the banking industry

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The overall purpose of this role is to achieve business growth for the Bank by selling products and services to SME’s within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.

KEY RESPONSIBILITIES:

 Strategy - 20%

• To support the branches in increasing business in the sectors and segments allocated.
• Ensure implementation of the SME Banking strategy in line with the allotted Sector / Segment and aligned to the overall strategy of the Bank. 

Acquisition: Business Development -35%

• To onboard new customers so as to grow the Bank's liabilities, Assets and NFI
• To service existing customers so as to continuously grow the Bank's liabilities, Assets and NFI
• To increase product usage amongst existing customers in the portfolio assigned
• To increase account activity and utilization amongst existing customers in the portfolio assigned
• To ensure continuous engagement
• To play a key role in product development relevant to the SME Banking sector.
• To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times.
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships so as to ensure business growth and continuity.
• To ensure continuous improvement in customer service and implementing effective retention of customers within the corporate banking framework.

Cross-sell, Retention & Servicing of Clients - 25%

• Provide advice on potential financial solutions based on identified need
• Understand and Resolve and where necessary, escalate client queries in a timely and appropriate manner
• Analyze financial requirements of customer and match with the Bank’s product offerings
• To grow the Bank's wallet share in the SME banking sector within the designated portfolio / segment.
• To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times.
• Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities
• Ensure renewal of facilities such as overdrafts are undertaken in a timely manner and no limits expire / mature
• Ensure proper communication to clientele in respect to any changes in the Banks services or products 
• Manage all facilities in the portfolio to maintain an acceptable PAR
• Ensure that the client has an active account by frequently reviewing the account to ensure that there are regular transactions depending on the nature of the clients business

Compliance - 10%

• To ensure compliance with both internal and external regulatory requirements. 
• To work closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with corporate banking.

Talent Management - 5%

• Ensure personal development
•  Ensure development of the team by also effectively charting their career paths 
• To safeguard and promote the bank’s image with the general public.

Other - 5%

• To safeguard and promote the bank’s image with the general public.

KEY RELATIONSHIPS:

Customers to this Position

• SME Sector Relationship Managers
• Regional Mangers
•  Branch Manager
• Senior Relationship Officers
• Relationship Officers
• Analyst
• Credit Department
•  Products and Verticals department
• Corporate
• Treasury

Knowledge; Skills and Experience required for this Role

• Bachelor’s degree from an accredited University preferably with a Major in Finance, Accounting, Marketing or Economics
• Excellent interpersonal skills
• Excellent communication and presentation skills
• Organizing and planning skills
• Information gathering, monitoring and analytical skills
• Problem analysis and solving skills
• Decision making skills

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To plan, organize, manage staff and overall operations to ensure stable operations of the bank’s Database Systems through best practices and the appropriate collaboration with technical, business and third party organizations. Resourcefulness is a necessary skill in this role. Your goal will be to ensure appropriate database management and coordination of changes to computer databases, testing and implementing databases using database management systems.

KEY RESPONSIBILITIES 

• To ensure high availability (24/7) of the entire Database Infrastructure of the Bank through best practices and the appropriate collaboration with technical, business and third party organizations.
• Install and configure Banks databases.
• Responsible for managing, troubleshooting and proactively updating database software assets to prevent downtime or zero-day exploits from occurring. ● Design, organize, modify, and support an organization’s database systems.
• Quickly resolve any database system failures and troubleshoots issues and outages.
• Upgrade database systems with new releases and models.
• Manage user accounts, credentials, permissions, access rights and storage allocations
• Secure databases system integrity from any breaches or viruses and play an essential role in riskmitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.
• Develop and execute a backup and recovery plan.
• Maintaining the asset inventory for the database systems.
• Responsible for the compliance of all the database related licenses. Ensure timely renewal of the same.
• To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant database hardware and software. Ensure timely processing of the invoices.
• Review vendor contracts and assist in negotiating with vendors for the purpose of providing the bank cost effective and reliable services.
• Monitor the system daily and respond immediately to security or usability concerns.
• Confirm success of DB Backup every day and note exceptions if any.
• Check on space availability in the database, if none free up some space for day to day activities.
• Ensure database availability and optimal performance. Perform tuning whenever required.
• Establish and calculate optimum values for database parameters, using manuals and calculators.
• Specify users and user access levels for each segment of the database.
• Review workflow charts developed by system architects/analysts to understand DB tasks the system will perform, such as DML procedures.
• Work as part of a project team to coordinate database development and determine project scope and limitations.
• Develop reports as required by the business that includes CBK reports and ad hoc reports as required by the business.
• Continuously Review procedures for database management.
• Monitor database performance throughout the day, in case of any abnormality attend to it as soon as possible.
• Test scripts/programs on databases in collaboration with system analysts before deployment, recommend and/or correct errors and make necessary modifications.
• Approve, schedule, plan, and supervise the installation and testing of new databases.
• Train users and answer questions in relation to DB technologies, operations and administration.
• Develop internal standards, procedures, manuals to guide the use and acquisition of DB software/Hardware and to protect vulnerable information.
• Put in place security measures to protect Bank’s Data by applying approved DB security standards.
• Report Database risk events and service exceptions.
• Research on emerging Database technologies and innovations to improve the Bank’s DB offerings in line with the change management process.
• Participate in BCP strategies formulations and continuous reviews.
• Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully.
• Ensure that all policies and guidelines are implemented according to audit recommendations/requirements.
• Prepares written materials (e.g. procedures, system level documentation, SOPs, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Provide leadership to other unit staff in ensuring services are delivered accurately and timely while adhering to laid out procedures and policies.
• Ensure compliance with bank and regulatory requirements during implementation of various related services for the bank.
• Be a core member for all IT project implementation groups, coordinating execution of BANK related activities.
• Perform change management risk reviews and post implementation reviews for all change requests.
• Proactively monitoring all the database servers and services to ensure compliance of all users and services, and in case of any discrepancy report immediately to the Head of IT Applications.
• Prepare and ensure that Risk Control Self-Assessment is conducted periodically for unit.
• Conduct accurate and timely performance management for his/her team.
• Any Other duties assigned from time to time by the line Managers, Head IT Applications or Director-IT

Key Relationships

Direct Reports to this Position

• N/A

Customers of this Position

• All Departments in the Bank

Education, Knowledge, skills and Experience required for this Role

• University degree in Computer Science / IT related field, however, a Master’s degree in IT would be an added advantage
• Expert DBA skills including extensive experience in implementing DB architecture using Oracle RAC, SQL. Oracle database Certifications 
• Certifications required for this role:
• Oracle Database management Certifications.
• Microsoft Certified Solutions Engineer (MCSE)
• Microsoft Certified Systems Administrator (MCSA) and/or AIX Administrator
• Oracle Linux System Administrator (Oracle)
• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)
• VMware Certified Professional 6 & above - Data Center Virtualization
• A minimum of 6 years of proven experience as a System Administrator or similar role
• Experience with databases (MSSQL and Oracle), networks (LAN, WAN) and patch management 
• Knowledge of system security and data backup/recovery
• Experience with various operating systems and platforms
• Experience with various storage (SAN) platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills 
• Professional certification (e.g.) is an added advantage
• Knowledge of CIS standard is must.
• Fluency in spoken and written English 
• Good integrity, positive attitude, helpful, high commitment, competence and motivation 
• Proven experience as a System Administrator or similar role
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• VMWare / Kubernetes / Dockers administration – Should be aware of implementation, management as well as monitoring the data growth rate and utilization. 
• Writing skills: Ability to efficiently produce concise, organized reports.
• Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. 
• Communication and interpersonal skills
• Strong troubleshooting skills and change management skills. 
• Issue management and problem resolution skills