Current Opportunities at Africare

Key Responsibilities:

 Administrative Duties:

• Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times.
• Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures.
• Report all incidence that occur in the within the stipulated guidelines
• Ensure the Medical centre has sufficient supply of required equipment, stationery and drugs.
• Ensure all the required licenses are obtained, remain current and displayed within the Medical centre premises,
• Regular review of quality standards and take necessary steps to ensure compliance of the Medical centre under various regulations, laws and authorities e.g. County Government, Licensing bodies.
• Ensuring the duty rota is in place by 25th of every month for the coming months and well posted in the notice boards
• Ensuring that the medical Centre has functional medical equipment and their optimal utilization and repair in case of breakdown or malfunction,
• Ensuring a timely solution for any grievance that has arisen from a patient related to clinical practices, and ensure that all patient’s complaints/feedback are acknowledged promptly, and handled effectively.
• Conduct regular meetings with staff and give an update on medical centre performance, Quality of care and staff related issues.
• Monitor the performance of the Medical Centre in terms of revenue & profitability against targets and take corrective steps as required.
• Ensure that the service rendered far exceeds the patients’ expectations and meets the standards set by company in its operating manual, complies with medical practices and set laws.
• Ensure that the medical centre has sufficient staff at all times.
• Ensure maintenance of highest standards of hygiene and cleanliness at the medical center, its surrounding and the staff at all times,
• Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads etc.
• Ensure all utility bills: water, electricity, rent is paid on time.
• Monitoring patient waiting time and solving any cause of delays.
• Ensure that the medical center is maintained in accordance with expected standards as repairs and

Clinical Duties:

Patient clinical management at Medical Centre:

• Diagnosis and treatment of patients by taking proper history, ordering and interpreting laboratory tests, make appropriate diagnosis and performing routine medical and surgical procedures and prescription of treatment for all patients
• Proper documentation of EMR (Electronic Medical records)
• Oversee the efficient referral of patients in liaison with other departments to other practitioners for further management
• Provide education to the patient and relatives/caregivers.
• Manage medical emergencies by ensuring emergency medical preparedness as the emergency team leader and ensure emergency drills are performed.
• Duly document all Incidences and manage accordingly
• In conjunction with consultants, work to provide specialized care to clients.
• Provide effective supervision to nurses including objective setting, performance management, and mentoring, enhancing clinical acumen and ensure staff productivity is optimized.
• Collecting, compiling and submission of accurate clinical reports and any other required documentation.
• Lead the department in development, implementation and review of Standard Operating Procedures for the assigned department aimed at providing safe and quality healthcare to patients.
• Attend departmental meetings to build teamwork, communicate, identify problems and agree on solutions, evaluate departmental performance etc.
• Monitor adherence to the standardized hazardous and other waste disposal technique including all IPC measures.
• Actively participate in projects of quality healthcare such as CME’s, health talks, rational prescription audits, mortality audits, medical camps.
• Conduct mortality audits for all deaths occurring in the facility together with other staff working in the unit and share the reports with the supervisor
• Any other duties as assigned by the supervisor

Education, Experience & Skills:

• At least a Diploma/Bachelor’s degree in Clinical medicine and Surgery or its equivalent with a minimum of 2 years’ experience in a similar role in a busy Hospital.
• Registered by the respective professional body e.g. Clinical Officers Council of Kenya
• Valid Practice License
• BLS/ACLS Certification where its applicable
• Wide knowledge of the healthcare industry
• Strong business acumen
• Proficiency in computer application
• Proven leadership, communication, interpersonal and decision-making skills.
• Excellent oral and written communication skills (English and Swahili)
• Ability to work under minimum supervision and manage a team.

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Core Responsibilities

• Assess, plan, implement nursing interventions and evaluate patient outcomes and provide appropriate health care services
• Perform nursing procedures safely and efficiently
• Identify priorities and implement care based on individual patients’ needs and sound nursing judgment
• Implement patient flow process effectively
• Utilize the standards and procedures of nursing care to continuously improve the quality of nursing and exceed patients’ expectations
• Participate in quality audits within their departments; addressing identified gaps and concerns
• Be a role model of the nursing profession and exercise professionalism at all times, ensuring all patients are treated with dignity, privacy, and respect, and are encouraged to be involved in their care
• Communicate and act as liaison with patients, family, and health professionals in a manner that respects confidentiality and dignity
• Demonstrate understanding of and adherence to the Company’s infection prevention and control protocols and utilize infection control measures, to provide a safe and suitable environment for patients, staff and visitors etc.
• Safeguard all confidential information concerning patients’ treatment including their property
• Investigate patients’ complaints and incidents promptly in accordance with the Company procedures, and submit required reports within the same shift
• Be knowledgeable of the equipment in the department and to safeguard them from damage, wastage or lose
• Ensure accurate documentation, proper record keeping, submission to the next level (including MOH) and storage of data for continuity, quality and legal references
• Demonstrate a thorough knowledge of aseptic principles and techniques to maintain a safe and therapeutic surgical environment and assessment of the patients’ physiological and psychological status before, during and after surgical procedures
• Provide appropriate health care service including integrated management of childhood Illness (IMCI)
• Provide Immunization and reproductive health services
• Perform cancer screening counselling, procedures and results interpretation also follow up
• Provide health education and counselling to patients/clients and the community on identified health needs
• Refer patients and clients appropriately and escort them while on transit as necessary
• Collect, compile and analyze data for decision making, planning and policy making
• Implement community health strategy with other workers as required
• Participate in continuing education programs directed towards personal and professional growth and development
• Utilize available resources effectively to ensure quality service delivery, profitability, and cost-containment
• Promote good interpersonal relationship amongst the nursing team, patients and other disciplines
• Participate in professional organization and research activities which support and enhance nursing practice

JOB REQUIREMENTS

Minimum Qualifications

• Bachelor/Higher National Diploma in Nursing from a recognized institution.
• Valid practice license from Nursing Council of Kenya
• Over 3 years’ experience in a similar role
• Valid BLS Certification
• A training in any of the following, Kenya Quality Model for Health (KQMH), Safe Care, Standards Based Management and Recognition (SMB-R) or thorough grasp of healthcare Continuous Quality Improvement.

Experience

• At least 3 years’ experience in a similar role.

Technical skills/Leadership competencies

• Excellent reporting and presentation skills
• Proven leadership, communication, interpersonal and decision-making skills
• Excellent reporting and presentation skills
• Proficiency in computer Microsoft Office Suite especially Excel, PowerPoint and Word.
• Self-motivated and ability to work under minimum supervision.
• A proactive team player with strong customer service and problem-solving skills

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Core Responsibilities

• Actualize annual Key Performance Indicators (KPIs) set by the management
• Implement the pharmacy processes outlined in the Standard Operating Procedures (SOPs), guidelines and policy manuals
• Ensure the correct dispensing of Health Products and Technologies (HPT) commodities at the dispensing pharmacy units
• Participate in the medication management committee at the medical center in monitoring and addressing medication errors
• Uphold pharmacovigilance practices at the medical center and manage relevant reports of adverse drug reactions, adverse events following immunization, poor quality HPT, medical devices incidents and medication errors
• Ensure there is adequate HPT in the dispensing pharmacy store through correct quantification, indenting, receipts and dispensing with no pilferages.
• Ensure continuous inventory stock hygiene practice using the ABC analysis algorithm 
• Ensure monthly complete stock audit with proper explanations for stock discrepancies
• Responsible for ensuring proper handover between relevant staff  
• Timely Issue daily, weekly and monthly reports to the Pharmacy In-charge and Center Manager
• Ensure there is proper entry of information in the narcotic drugs register and proper filing of prescriptions on the same 
• Ensure proper filing of various documents in the pharmacy
• Ensure monitoring and management of expiring HPT commodities every last week of the month; prepare an expired items list and forward to the warehouse within the first week of the month. A report of the same to be sent to the QM pharmacy. 
• Carry out inter branch stock transfer following the defined process
• Ensure the monitoring and management of cold chain integrity and temperature sensitive HPT.
• Participate in CMEs, trainings and competency assessments

JOB REQUIREMENTS

Minimum Qualifications

• Bachelor or Diploma in Pharmacy/Pharmaceutical Technology
• Registered/Enrolled by the Pharmacy & Poisons Board (PPB)
• Valid practice license
• Member of KPA/PSK

Experience

• 1 + years of experience

Technical skills/Leadership competencies

• Upholds ethics and professionalism
• Excellent communication and collaboration
• Proper Medicine management skills
• Patient centered care
• Superior customer services
• Demonstrate leadership and organizational competence
• Active Continuous medical education and Staff mentorship and training