Current Opportunities at Corporate Staffing

• Our client is a Start-up in the ISP space and they are looking to hire a NOC Systems Engineer. The successful candidate shall be responsible for monitoring, maintaining, and optimizing the network and IT infrastructure. Your primary focus will be to proactively identify and resolve network and system issues to ensure seamless operations, minimize downtime, and uphold the highest standards of performance and security.

Responsibilities

• Proactively monitor network devices, servers, and systems to identify and resolve potential issues.
• Respond to network alerts and incidents, troubleshooting and resolving technical problems.
• Investigate and analyze network incidents, including outages, performance degradation, and security breaches.
• Follow established incident response procedures and escalate issues as needed to minimize downtime.
• Administer servers and systems, including routine maintenance, updates, and patch management.
• Ensure the availability and reliability of critical network services.
• Diagnose and resolve network and systems issues, both hardware and software-related.
• Collaborate with cross-functional teams to address complex technical problems.
• Maintain detailed documentation of network configurations, incidents, and resolutions.
• Generate reports on network performance, incidents, and trends for analysis.
• Implement security measures and best practices to protect network assets and data.
• Ensure compliance with industry standards and security policies.
• Monitor network traffic and system utilization to assess capacity requirements.
• Make recommendations for capacity upgrades and improvements.
• Participate in change management processes, including reviewing and implementing network changes and updates.
• Interface with technology vendors and service providers to address technical issues and service enhancements.
• Coordinate support and maintenance activities.
• Stay updated on emerging technologies, industry trends, and best practices.
• Seek opportunities for professional development and certifications.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• In depth experience of 5-7 Years in a Network Operations Center.
• Must have proven experience as a System Engineer or Network Engineer in a NOC environment.
• Experience in an ISP space will be an added advantage.
• Industry certifications (e.g. CCNA).
• Understanding of network monitoring concepts and management tools e.g. Grafana, Nagios.
• Familiarity with ticketing systems e.g. Freshservice, Zendesk, BMC Remedy.
• Strong knowledge of network protocols, operating systems, and hardware.
• Proficiency in network monitoring tools and IT automation.
• Excellent problem-solving and communication skills.
• Ability to work effectively under pressure and prioritize tasks.
• Strong commitment to security best practices.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience, send your CV only quoting the job title on the email subject (NOC Systems Engineer – ISP) to jobs@corporatestaffing.co.ke by Friday 20th October 2023

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• Our client is a Start-up in the ISP space and they are looking to hire a qualified and an experienced Senior Accountant to oversee their financial activities and ensure the financial health of the company. The incumbent will be responsible for the day to day financial activities and transactions of the organization, maintaining accurate financial records, preparing financial statements, and ensuring compliance with accounting standards and regulations.

Key Responsibilities

• Prepare accurate and timely financial statements, including income statements, balance sheets, and cash flow statements.
• Collaborate with management to develop and monitor annual budgets, ensuring alignment with company goals and objectives.
• Reconcile bank statements, accounts payable, and accounts receivable to maintain accurate financial records.
• Ensure compliance with Kenyan tax laws and regulations, including filing all necessary tax returns and facilitating audits when required.
• Provide insightful financial analysis, including variance analysis and forecasting, to support strategic decision-making.
• Monitor and manage cash flow to ensure the company’s financial stability and liquidity.
• Oversee payroll processing, including statutory deductions and compliance with labor laws.
• Prepare financial documentation and liaise with external auditors during annual audits.
• Develop and implement financial policies and procedures to maintain strong internal controls.
• Review and approve vendor invoices and manage supplier relationships to optimize payment terms.
• Collaborate with cross-functional teams such as human resources, product development, marketing and growth, to provide financial insights and support business growth.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• CPA – K or ACCA certification is a MUST.
• Having a Master’s degree is an added advantage.
• Minimum of 6 years of accounting experience, with at least 3 years as a Senior Accountant or managerial role.
• Previous experience in an ISP industry will be an added advantage
• In-depth understanding of Generally Accepted Accounting Principles (GAAP).
• Strong knowledge on the Government policies and Tax Regulations.
• Proficiency in accounting software and Microsoft Excel.
• Excellent analytical and problem-solving skills.
• Attention to detail and high level of accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and meet deadlines.
• Quick in establishing positive and productive working relationships with a diverse array of stakeholders.
• A change champion and a vibrant personality.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience, send your CV only quoting the job title on the email subject (Senior Accountant – ISP) to jobs@corporatestaffing.co.ke by Wednesday 18th October 2023

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• Our client is a Start-up in the ISP space in Kenya and they are looking to hire a Technical Operations Manager who will play a pivotal role in overseeing the technical aspects of their operations. The ideal candidate will have a deep understanding of Internet infrastructure, network management, and technical support, with a focus on ensuring the services are delivered with the highest level of reliability and customer satisfaction. This role offers an exciting opportunity to make a significant impact in a dynamic startup environment.

Responsibilities

• Monitor network performance and proactively address issues to minimize downtime and ensure optimal service delivery.
• Manage relationships, work scope and performance of 3rd party contractors across the country, and with multiple contractors.
• Collaborate with cross-functional teams to design and deploy new network solutions to meet customer demands.
• Lead a team of technical support specialists to provide top-notch customer support and resolve technical issues efficiently.
• Develop and maintain standard operating procedures (SOPs) for technical support processes.
• Work closely with customer support teams to ensure effective communication and timely issue resolution.
• Continuously evaluate and optimize our infrastructure to enhance service quality while controlling costs.
• Implement best practices for capacity planning, resource utilization, and disaster recovery.
• Stay updated on emerging technologies and industry trends to drive innovation.
• Manage relationships with hardware and software vendors, negotiate contracts, and ensure timely delivery of products and services.
• Monitor vendor performance and evaluate their products for potential enhancements to our infrastructure.
• Recruit, train, and mentor technical operations staff to maintain a high-performing team.
• Foster a culture of collaboration, innovation, and accountability within the team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
• Must have 7+ proven experience in ISP, technical operations, network management, or a similar role.
• Strong knowledge of networking protocols, security, and infrastructure management.
• Well- developed IT and Technical aptitude, with an understanding of service delivery process.
• Excellent problem-solving skills and the ability to make critical decisions under pressure.
• Effective leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Familiarity with industry-standard tools and technologies used in Internet service provision.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience, send your CV only quoting the job title on the email subject (Technical Operations Manager – ISP) to vacancies@corporatestaffing.co.ke by Wednesday 18th October 2023.

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• Our client is a Start-up in the ISP space and they are looking to hire a Front Office Administrator. You shall be the first point of contact for clients, visitors, and employees. Your role is pivotal in creating a positive and professional image of the company. You will be responsible for providing excellent customer service, managing the front desk, and assisting with various administrative tasks to support daily office operations.

Responsibilities

• Assist the CEO and COO administratively from time to time.
• Warmly welcome clients, guests, and employees as they arrive at the office.
• Provide assistance, answer inquiries, and direct them to the appropriate person or department.
• Manage incoming phone calls, screen and direct them to the appropriate individuals or departments. Take messages when necessary and ensure timely delivery.
• Maintain a tidy and organized front desk area.
• Ensure all office supplies, and informational materials, are readily available.
• Sort and distribute incoming mail and packages. Prepare outgoing mail and packages for pickup or courier services.
• Coordinate and schedule the use of meeting rooms, ensuring they are properly equipped and prepared for meetings and presentations.
• Provide support to various heads of departments as needed, which may include data entry, filing, photocopying, and other general office tasks.
• Maintain record keeping and documentation for the company.
• Work collaboratively with the customer support to respond to inquiries and requests from clients and employees in a prompt and courteous manner.
• Maintain an inventory of office supplies and place orders as needed, while ensuring stock levels are adequate and within the company budget.
• Ensure all employees are set up with necessary work equipment and supplies as well as facilitating meeting rooms with the right equipment and supplies.
• Manage and preparing visitors reports, enquiry, staff attendance and any other matters as required at the reception.

Qualifications

• Degree/ Diploma in Business Management, Front Office Administration or a related discipline.
• At least 2-3 years’ of front office experience in a busy environment or as a receptionist.
• Excellent Communication skills.
• Innovative and solutions oriented.
• Honest and with strong integrity.
• Intelligent, quick learner and quick thinker.
• Good Customer service skills.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience, send your CV only quoting the job title on the email subject (Front Office Administrator – ISP) to jobs@corporatestaffing.co.ke by 20th October 2023.

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• Our client is a Start-up in the ISP space and they are looking to hire a Client Support Executive. The successful candidate will ensure client satisfaction, address technical issues, and maintain strong customer relationships. You will be required to have a combination of technical knowledge, communication skills, and a dedication to delivering exceptional customer service.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.
• Assist customers with product-related questions, technical issues, and troubleshooting.
• Diagnose and resolve technical issues and challenges reported by customers.
• Escalate complex problems to senior support staff or developers when necessary.
• Develop and maintain a deep understanding of the company’s products and services.
• Stay up-to-date with product updates, features, and technical specifications.
• Contribute to the creation and maintenance of customer support documentation, FAQs, and knowledge base articles.
• Ensure that customers have access to self-help resources.
• Provide training and guidance to customers on using the company’s software, tools, and platforms effectively.
• Log and track customer support requests and issues using a ticketing system.
• Generate reports on common customer issues and trends for continuous improvement.
• Gather and document customer feedback and suggestions.
• Share feedback with the product development team to influence product improvements.
• Conduct quality checks on support interactions to ensure consistency and adherence to service standards.
• Advocate for customers within the organization to address their needs and concerns.
• Collaborate with other departments, such as sales and product development, to improve the customer experience.
• Monitor customer satisfaction levels and work to enhance overall customer satisfaction.
• Follow up with customers to ensure that issues are resolved to their satisfaction.

Qualifications

• Bachelor’s degree in IT, Computer Science, Business, or Diploma in Business Management, IT, Computer Science or a related field.
• Must have at least 4 Years of proven experience in a Customer support or Call Center role, preferably in the ISP and related industry.
• Strong technical aptitude and the ability to learn company product.
• Excellent communication and interpersonal skills, both written and verbal.
• Problem-solving and analytical skills.
• Empathy and a customer-centric mindset.
• Patience and the ability to remain calm under pressure.
• Familiarity with customer support systems.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience, send your CV only quoting the job title on the email subject (Customer Support Executive – ISP) to vacancies@corporatestaffing.co.ke by Wednesday 20th October 2023

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• Our client is a Start-up in the ISP space in Kenya looking to hire a Business Development Manager. This role will play a crucial role in driving the growth and expansion of the startup in a dynamic internet and technology solutions industry in Kenya. You will be responsible for identifying opportunities, building strategic partnerships, fostering business relationships to propel the company’s success as well as team development management.

Responsibilities

• Conduct market research to identify industry trends, customer needs, and competitive landscapes across Kenya.
• Develop and execute a comprehensive business development strategy to drive growth and market penetration.
• Identify and target potential clients and markets for our internet and technology solutions.
• Develop and manage a robust sales pipeline, including lead generation, qualification, and closing deals.
• Develop a team, lead and provide guidance and support to ensure that they are meeting their goals and objectives.
• Achieve and exceed sales targets and revenue goals.
• Build and nurture strong, long-term client relationships.
• Serve as the primary point of contact for clients, understanding their requirements and delivering tailored solutions.
• Ensure a high level of client satisfaction and retention.
• Identify and engage potential strategic partners, including technology providers, distributors, and resellers.
• Negotiate and establish partnerships to enhance the company’s offerings and reach.
• Maintain a deep understanding of our internet and technology solutions portfolio.
• Effectively communicate the value propositions and benefits of our products to clients and partners.
• Develop marketing materials, campaigns, and promotional strategies.
• Represent the company at industry events, conferences, and trade shows to raise brand awareness.
• Collaborate closely with cross-functional teams, including product development, customer support, and finance, to ensure seamless service delivery.
• Monitor and report on sales performance, key metrics, and market trends.
• Provide input for sales forecasts, budget planning, and business reviews.
• Stay updated on emerging technologies, industry trends, and competitive intelligence.
• Attend training sessions, workshops, and conferences to enhance knowledge and skills.

Qualifications

• Bachelor’s degree in Business, Marketing, Network Technology or Network Engineering, or a related field.
• Must have 5+ proven years of experience as a Business Development Manager in an ISP Industry.
• At least 3 years of in-depth managerial experience in Business development/ Business growth.
• Strong understanding of ISP and network products, services, and solutions.
• Excellent managing of teams to ensure business goals are met.
• Excellent sales and negotiation skills, with a track record of meeting or exceeding sales targets.
• Exceptional communication and interpersonal abilities.
• Strategic thinker with the ability to identify and capitalize on business opportunities.
• Proficiency in Microsoft Office.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience, send your CV only quoting the job title on the email subject (Business Development Manager – ISP) to vacancies@corporatestaffing.co.ke by Wednesday 18th October 2023