Current Opportunities at Equity Bank Kenya

• The Senior Manager, ICT Enterprise Systems Operations, is responsible for overseeing and optimizing the enterprise systems operations within the organization. This role involves strategic planning, management, and support of all ICT systems and services that ensure operational efficiency, security, and compliance. The Senior Manager will lead a team of ICT professionals, manage vendor relationships, and collaborate with various departments to align ICT operations with the organization's strategic objectives.

Key Responsibilities

• Lead, mentor, and manage a team of ICT professionals, fostering a collaborative and high-performance environment.
• Provide guidance and support in resolving complex technical issues and ensure effective team development.
• Oversee day-to-day operations of enterprise systems, including monitoring, troubleshooting, and optimizing system performance.
• Ensure all systems are secure, compliant with relevant regulations, and meet organizational requirements.
• Develop and implement operational procedures, best practices, and standards for system management.
• Establishing procedures and processes that ensure compliance is also part of the job. This helps to minimize legal risks and ensures that the company can operate efficiently and meet its obligations.
• Lead and manage ICT projects related to enterprise systems, including upgrades, migrations, and implementations.
• Coordinate with cross-functional teams to ensure timely and successful project delivery.
• Monitor project progress, manage risks, and address any issues that arise.
• Ensure systems adhere to security policies, compliance standards, and best practices.
• Oversee regular security audits and vulnerability assessments.

Qualifications
Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree or relevant certifications (e.g., ITIL, PMP) is preferred.

Experience

• Minimum of 8-10 years of experience in ICT operations, with at least 5 years in a managerial or senior leadership role.
• Proven experience managing enterprise systems, including infrastructure, applications, and databases.
• Competence and certification in Linux operating system administration, Virtualization, Storage administration, Server hardware maintenance, Backup backend integration, ITIL, ISO

go to method of application »

• The Senior ICT Server, Storage, and Backup Administrator is responsible for managing, maintaining, and optimizing the organization’s server infrastructure, storage solutions, and backup systems. This role involves ensuring the availability, performance, and security of all server and storage environments, as well as implementing effective backup and disaster recovery strategies. The Senior Administrator will collaborate with other ICT teams and stakeholders to support business operations and IT initiatives.

Key Responsibilities
Server Administration

• Administer and manage server infrastructure, including physical and virtual servers.
• Perform regular server maintenance, including patching, upgrades, and performance tuning.
• Monitor server health, troubleshoot issues, and ensure high availability and reliability.

Storage Management

• Oversee the organization’s storage solutions, including SAN (Storage Area Network), NAS (Network Attached Storage), and cloud storage.
• Implement and manage storage allocation, capacity planning, and performance optimization.
• Monitor storage usage, and perform regular storage health checks and maintenance.

Backup And Recovery

• Develop and implement backup and disaster recovery strategies to ensure data protection and business continuity.
• Manage backup systems, including scheduling, monitoring, and verification of backups.
• Perform regular disaster recovery tests and maintain documentation for recovery procedures.

Security And Compliance

• Implement and maintain security measures to protect server and storage environments from unauthorized access and vulnerabilities.
• Ensure compliance with relevant regulations and industry standards related to data protection and IT security.

Performance Monitoring

• Utilize monitoring tools to track server and storage performance metrics.
• Analyze performance data to identify and address potential issues before they impact operations.
• Provide regular performance reports and recommendations for improvement.

Troubleshooting And Support

• Provide advanced troubleshooting and support for server, storage, and backup-related issues.
• Collaborate with other ICT teams to resolve complex problems and implement solutions.

Documentation And Reporting

• Maintain comprehensive documentation for server configurations, storage architectures, backup procedures, and disaster recovery plans.
• Prepare and present regular reports on system performance, capacity, and incidents to management.

Project Involvement

• Participate in ICT projects involving server, storage, and backup systems.
• Support the planning, implementation, and execution of system upgrades, migrations, and new deployments.

Qualifications
Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., MCSE, VCP, AWS Certified Solutions Architect, X86 Server) are preferred.

Experience

• Minimum of 7-10 years of experience in server, storage, and backup administration.
• Proven experience with server operating systems (e.g., Windows Server, Linux), storage solutions, and backup software.

go to method of application »

Job Purpose

• The Application and Collaboration Engineer is responsible for the implementation, management, and optimization of enterprise applications and collaboration tools within the organization. This role involves ensuring the seamless integration of applications, supporting user collaboration platforms, and driving initiatives to enhance productivity and efficiency. The Application and Collaboration Engineer will work closely with various departments to understand their needs and provide technical solutions that align with business objectives.

Key Responsibilities
Application Management:

• Administer and support enterprise applications, including installation, configuration, and maintenance.
• Monitor application performance, troubleshoot issues, and perform regular updates and patches.
• Collaborate with vendors and internal teams to ensure applications meet organizational needs and performance standards.

Collaboration Tools Administration

• Implement, configure, and manage collaboration tools and platforms such as Microsoft 365, SharePoint, Teams, and other communication and productivity tools.
• Ensure optimal functionality and user experience across collaboration platforms.
• Provide support and training to users on collaboration tools and best practices.

Integration And Optimization

• Design and implement integrations between various applications and systems to streamline processes and enhance data flow.
• Analyze current application and collaboration tool usage and identify opportunities for optimization and improvement.
• Develop and maintain documentation for application configurations, integrations, and processes.

Technical Support And Troubleshooting

• Provide technical support for application and collaboration tool issues, including diagnosing and resolving problems.
• Act as a point of contact for escalations and complex issues related to applications and collaboration tools.

Project Management

• Lead or participate in projects involving the deployment, upgrade, or enhancement of applications and collaboration tools.
• Coordinate with stakeholders to define project requirements, timelines, and deliverables.
• Manage project milestones and ensure successful completion within budget and on schedule.

User Training And Documentation

• Develop and deliver training programs and materials to users on new and existing applications and collaboration tools.
• Create and maintain user guides, FAQs, and other documentation to support application and collaboration tool usage.

Security And Compliance

• Ensure applications and collaboration tools comply with security policies and industry regulations.
• Implement and manage access controls, data protection measures, and other security protocols.

Continuous Improvement

• Stay updated on industry trends, emerging technologies, and best practices related to applications and collaboration tools.
• Recommend and implement enhancements to improve system functionality, efficiency, and user satisfaction.

Qualifications
Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g.,
• Microsoft Certified: Azure Administrator, Microsoft Certified: Teams Administrator Associate) are a plus.

Experience

• Minimum of 5-7 years of experience in application support, administration, or a similar role.
• Experience with enterprise applications, collaboration tools, and integration technologies.