Current Opportunities at GA Insurance

Job Summary:

• This role is responsible for contributing to the growth of the Health Division business through identifying and pursuing sales opportunities as well as strategically engaging customers to meet annual sales targets.

Duties and Responsibilities:

• Deliver the on-business targets in line with the company growth strategy.
• Provide weekly quotations and new business reports to Head of Business Development Health Division.
• Facilitate approval of quotations within the GA guidelines and follow through on their timely submission.
• Undertake follow up on premium collections in a timely manner in accordance with the Company’s stipulated guidelines.
• Adhere with existing credit control guidelines by participating in debtor listing.
• Coordinate and maintain renewal retention as per set targets.
• Undertake primary key account management through servicing existing health insurance business clients.
• Pursue and secure new health business directly and through intermediaries as per set targets.
• Participate in the process of risk acceptance as per the set guidelines.
• Provide intermediary management from creation/adoption and ensure they are active.
• Prepare and participate in the tendering process, securing and management of secured accounts.
• Facilitate collection and updating of all clients KYCs documentation as per Company guidelines.
• Review weekly sales reports as required against the projected target.
• Advise cover terms to underwriting to enable timely and proper underwriting, scheme set up and other underwriting requirements. Attend scheme performance meetings and advice on measures to mitigate adverse claims experience.
• Familiarize with the current market conditions and trends.
• Review medical quotes approval to the determined premium amount.
• Maintain excellent customer service with intermediaries and clients.
• Participate in the improvement of current offerings by benchmarking with market trends.

Qualifications and experience:

• Bachelor’s degree in business administration or a related field.
• Certification in Marketing or equivalent professional qualification is an added advantage.

Experience

• At least 6 years of experience in a similar role and industry

Competencies:

Technical Competencies

• Proficiency in MS Package
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Demonstrated experience in sales and marketing of insurance services.
• Knowledge of emerging trends in supply and demand of health insurance services and related market intelligence
• Experience in managing stakeholders in the health insurance services ecosystem.

Behavioral Competencies

• Strong analytical and problem-solving skills.
• Results driven and action oriented.
• Collaborative team player with demonstrated ability to manage a team through delegation.
• Agile mindset with demonstrated ability to manage tasks with competing deadlines.
• High level of dependability, accountability, and ability to work independently.
• Ability to empower colleagues.
• Strong attention to detail.
• Demonstrated client focus.
• Strong negotiation and persuasion skills.

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Job Summary:

• This position is responsible for delivering growth and underwriting profitability through proper selection, adequate pricing and underwriting of risks. The role also ensures that policy documents and endorsements such as debits and credits are issued as per the Company’s customer service manual.

Duties and Responsibilities:

• Pursue and follow up new business prospect two months in advance and ensure renewal retention of 85% and organic growth targets are met.
• Prepare and share renewal invitations to clients based on the stipulated Turn Around Times(TATs).
•  Participate in renewal negotiations, attend client renewal meetings and discussions based on the performance of the scheme to renew.
• Follow-up on premium payments based on the debit/ credit notes raised and shared with the client.
• Liaise with credit control to ensure acceptable levels of debt as defined by the Company manual.
• Verify premium payment documents including ensuring obtaining necessary approvals from the Head of department and submitting the documents to the accounts team for financing to be affected accordingly.
• Undertake reconciliation of smart membership to ensure the invoices shared are as per GA active member list.
• Ensure reconciliation of smart cards to show what is billed is as per GA records and ensure that member details as per instructions received from the client/ intermediary.
• Maintain and observe the present standard guidelines as stipulated in the health procedural manual.
• Ensure compliance with Company procedures and insurance regulatory guidelines on underwriting.
• Process member cards for clients within stipulated TAT’s.
• Update membership listing to all providers.
• Ensure proper client documentation in filing as per new business, funds and renewal business.
• Respond to incoming calls, letters, emails from clients/ intermediaries on health covers/coverage within set TAT’s and attend to walk in clients promptly and professionally.
• Undertake debt collection in line with the Company’s credit control policy.
• Participate in member education/ training on policy terms for our clients.
• Prepare quarterly and ad hoc reports as and when required.
• Respond to audit queries to ensure the Company achieves a good score on audit/ risk and all issues are resolved.
• Provide quotations as per guidelines and authority limits.

Academic and Professional Qualifications

• Bachelor’s degree in business administration, Finance, or a related field.
• Professional qualification in Diploma in Insurance (AIIK) or an equivalent professional qualification is an added advantage.

Experience

• At least 3 years of experience in a similar role and industry.

Competencies:

Technical Competencies

• Proficiency in MS Package
• Experience in underwriting methodology and provision of health insurance services
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of risk and audit compliance requirements in health insurance services management
• Knowledge of emerging trends and procedures in health insurance services management
• Demonstrated experience in report writing within underwriting.

Behavioral Competencies

• Strong customer service.
• Strong analytical and problem-solving skills.
• Results driven and action oriented.
• Collaborative team player.
• Strong attention to detail.
• Agile mindset with demonstrated ability to manage tasks with competing deadlines.
• High degree of emotional intelligence, integrity, trust and dependability.
• Ability to work independently as well as part of a team.

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Job Summary:

• Under general direction, manages team members within the Technology department. This position  is  responsible  for  overseeing  and  managing  GA  systems  and  IT  operational activities. The IT Operations Manager will oversee the strategic planning, procurement, implementation, security, protocols, and management of Information Technology solutions in use by GA and the IT operational activities associated with them.

Duties and Responsibilities:

Include but are not limited to the following:

• Oversee the  daily  operations  of  the  IT  Operations  department  to  ensure  the functionality, availability, and security of GA IT systems, data, backups, and communications; troubleshoot and remediate issues that arise.
• Partner with GA’ Information Security team to implement and operationalize security Controls.
• Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with GA’s Procurement and Contracting Policy.
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
• Identify and manage operational risks.
• Manage information technology projects.
• Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders.
• Develop department  policies,  process  and  procedures  documentation  and  provide internal training to department and impacted end users.
• Ensure compliance of department and organizational polices.
• Certify business continuity and disaster recovery efforts of GA IT Systems.
• Participate in internal and external audits; oversee and coordinate responses to audit requests.
• Manage department team members, including performance and training assessments.
• Assist in the development of IT staffing plan and professional growth.
• Align IT infrastructure with current and future business requirements and strategic goals.
• Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies.
• Manage IT  department  services  and  prepare  management  reports  of  department activities, tasks, and operational metrics.
• Maintain  professional   and   technical   knowledge   through   continued   education, networking, and participation in professional industry groups.

Technical Experience

• Expensive experience in IT service management.
• Strong understanding of Helpdesk and Customer Relations Support systems.
• Microsoft 365  Platform,  including  Azure,  Exchange,  SharePoint,  OneDrive  and Office.
• Strong technical knowledge of network and server operating system.
• Experience with support of Windows Operating Systems, SQL Server and Active Directory.
• Proven experience in IT infrastructure planning, development, and operations.
• Enterprise Backup,  Replication  and  Business  Continuity  and  Disaster  recover mitigation and response.
• Strong understanding of project management principles and practices.
• Data Security and Cyber Security basics.
• Process Automation, Machine Learning (ML) Artificial Intelligence basics.

Job Holder Specifications:

Education/Qualifications:

• Bachelor’s degree  from  an  accredited  college  or  university  with  a  major  in Information Technology, Computer Science or a related field.
• ITIL v4 certification or any other relevant IT management related certification.
• Ten (10) years of relevant professional industry experience.
• Previous IT Management, or IT Business Operations experience.
• IT Infrastructure management added advantage.

The Ideal Candidate MUST have:

• Project and time management skills.
• Strong problem solving, analytics and research.
• Ability to handle changing priorities, deal with ambiguity and use good judgment in
• stressful situations.
• Ability to lead by example and demonstrate integrity, outstanding interpersonal and
• leadership skills.
• Excellent verbal and written communications skills.

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Job Summary:

• Responsible for audit, assessing compliance to policy and procedures and reporting any deviations.

Duties and Responsibilities:

• Organize and contribute in the process risk assessment workshops for target audit areas and document the results for effective audit planning and execution.
• Develop appropriate audit tests aimed at addressing identified risks and achieving the desired audit objectives as per the agreed audit plan with a view to providing assurance that such risks are effectively managed/ mitigated.
• Make maximum use of computer assisted audit tools in automation of processes for use by the entire audit department.
• Quality assurance to ensure that all work delivered, including working papers both meet the standards required as well as support the audit findings, recommendations and conclusions
• Draft suitable audit reports highlighting key control weaknesses, non-compliance with procedures and management policies and regulatory requirements, among others on those areas audited.
• Participate in Departmental meetings to evaluate new developments in GA and the industry that may require modification of the audit approach as well as discuss the on- going audit progress and any challenges faced.
• Prepare audit plan for specific audit assignments and implement in consultation with GM Internal Audit and other functional heads within GA to ensure completion of assignments within agreed schedule.
• Participate in the development of the annual Internal Audit Plan.
• Ensure follow up and disposal of agreed audit recommendations logged from previous audits.
• Participate in the BAC file preparation.
• Maintaining effective relationships with business management.
• Research audit tools and leading audit practices as well as reviewing the current practices in the department to ensure conformity with International Standards and Best Practices.
• Review of fraud trends in conjunction with relevant stakeholders (including GM Internal Audit) and direct development of appropriate audit strategies for this risk.
• Periodic review of risk based audit process. Continue to update awareness of risk issues and changes across relevant business units and use this knowledge to amend audit approach where necessary
• Review documentation; approval and communication of policies and procedures as well as providing consultancy on their risk related elements.

Job Holder Specifications:

Education/Qualifications:

• CPA PART III
• A Business-related degree is essential

Working Experience:

• At least 2-year experience in auditing