Current Opportunities at NTT Ltd

Want to be a part of our team?

• Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
• Responsible for setup and installation of technical systems, applications, or process designs for clients’ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.
• Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

Working at NTT

Key Roles and Responsibilities:

• Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Action less complex configurations and installations
• Attend to less complex break/fix events

Knowledge, Skills, and Attributes:

• Basic understanding and appreciation of technical design principles
• Ability to develop an understanding of fundamental project management and administration processes
• Display a strong learning orientation
• Good verbal communication skills
• Demonstrate a client service orientation
• Hands-on proactive in approach

Academic Qualifications and Certifications:

• Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent

Required Experience:

• Some work experience in a technical implementation engineering or similar role

What will make you a good fit for the role?

Standard career level descriptor for job level:

• Develops professional experience
• Applies policy and procedures to solve variety of issues
• Problems are moderate in nature
• Build productive internal and external working relationships
• Receives general instructions on routine work
• Receives detailed instructions on new work
• Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

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Want to be a part of our team?

• The Automation Engineer is a resource with a solid understanding of Digital Process Automation, Robotic Process Automation technologies, data and analytics as well as experience in process assessments, design and implementation of automation that can handle repetitive, high volume business processes with an aim of improving TAT and/or reducing FTE. He/she will be tasked with leading the creation of a technology framework and providing technical leadership in support of our clients’ initiatives in automation with a focus on identifying suitable candidate processes for automation, performing assessments, designing solution and implementing and supporting solutions that automate these processes.

Working at NTT

Opportunity Assessment

• Working with customers, users and stakeholders to document business processes and requirements. Generating a strong pipeline of automation opportunities including business case and assessing them objectively; focused on finding the right candidate process. Defining end-to-end process governance Preparing and availing all documentation following successful opportunity assessment.

Automation Development

• Translating business processes and requirements into implementable design using creative and innovative approaches to building robust solutions that facilitate automation of identified processes. Build enterprise automation using identified BPA/RPA platforms. Implementing Project Management Framework & Methodology for automation Implementation Provide testing strategy and acceptance test such as (SIT, UAT, Non-Functional Tests) Build proof of concept examples and maintain product test software and demos for training purposes.

Advisory Services

• Technical Advice on current platform, Technology adoption and Technology Roadmap to customers. Helping customer teams to manage change management and communication, interact with business teams and other stakeholders. Technical advice on existing policies and governance strategies.

Support and Maintenance

• Providing ongoing maintenance of the deployed solutions including responding to escalated service desk tickets, troubleshooting, and debugging any issues with deployed bots. Supporting team to fix problems and change activity for improvements. Provide training and knowledge transfer for users, system admins and business users including training material (videos, guides etc.).

Academic Qualifications and Vendor Certifications

• Bachelor's degree in computer science, computer engineering, information technology, or relevant field.
• Microsoft Power Automate (Essential)
• Microsoft Certified Power Platform App Maker Associate (Essential)
• Microsoft Power Platform Functional Consultant Associate (Essential)
• UiPath Robotic Process Automation Engineer (Desirable)
• Microsoft Azure Administrator Associate (Desirable)
• Microsoft Power BI Data Analyst Associate (Desirable)

Experience Required

• Bachelor’s degree from a recognized accredited university
• 3 to 5+ years of experience designing, executing, and supporting automation solutions.