Current Recruitments at CDL Human Resource

• This role manages Area / Cluster Managers to drive execution of the retail strategy, people development, and commercial performance across the store network, acting as the key link between the Head of Retail and field operations.

MAIN ACCOUNTABILITIES AND ACTIVITIES

• Sales & Performance Management
• Monitor cluster and store performance against KPIs (revenue, conversion, basket size, ASP, MSI, shrinkage, etc.).
• Partner with merchandising and supply chain teams to ensure stock availability, allocation efficiency, and sell-through.
• Lead regional performance reviews, driving accountability and corrective actions.
• Operational Leadership
• Manage and support Cluster Leads to ensure all stores meet revenue, profit, and operational standards.
• Translate retail strategy into actionable operational plans for each cluster.
• Ensure compliance with SOPs, retail standards, and brand presentation guidelines across regions.
• People Leadership & Development
• Provide coaching, guidance, and performance management for Cluster Leads.
• Build leadership capability and succession pipelines across the retail field team.
• Support training, development, and engagement programs that drive frontline excellence.
• Customer & Brand Excellence
• Champion our client Customer Experience framework across all regions.
• Partner with Visual Merchandising and Marketing teams to ensure consistent in-store brand presentation and activations.
• Drive initiatives to raise service, quality, and brand standards across the regional network.
• Operational Efficiency
• Manage cost efficiency across clusters, including payroll, shrinkage, inventory accuracy, and operational expenses.
• Support new store openings, relocations, and refurbishments in collaboration with Property and Projects teams.
• Implement process improvements to enhance operational scalability and efficiency.
• Cross-functional Collaboration
• Act as liaison between retail field operations and HQ functions (HR, Finance, Product, Marketing, Supply Chain).
• Support integration of ERP and digital tools to strengthen operational execution.
• Contribute to strategic projects including loyalty rollout, retention strategies, and new retail concepts.

EDUCATION/KNOW-HOW & COMPETENCIES

• Know-How, Technical Skills and Experience
• Bachelor’s degree in Business, Retail Management, Fashion Merchandising, or related field. MBA is an added advantage.
• 8+ years’ experience in multi-store retail management, with at least 3 years in a senior role overseeing multiple regions/clusters within the Fashion Retail Industry
• Demonstrated success in driving sales growth, operational efficiency, and customer experience in fashion, lifestyle, or consumer retail.
• Strong commercial acumen, analytical skills, and people leadership capability.
• Experience in fast-paced, multi-country or regional retail environments
   

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KEY RESPONSIBILITIES

FARM PRODUCE SOURCING AND PLANNING

• Supplier Management: Identifying, vetting, and managing relationships with farmers and suppliers to ensure a steady supply of high-quality fresh produce and FMCG goods.
• Negotiation: Negotiating terms, pricing, and contracts with suppliers to ensure cost-effective procurement.
• Quality Control: Ensuring all sourced products meet the required quality standards and specifications.
• Logistics Coordination: Ensuring timely delivery of produce from farms to PH
• Operational Efficiency: Utilizing data-driven insights to optimize the supply chain and reduce operational costs. 

STOCKS DISPATCH AND RETURNS USAGE OF SYSTEM- ERP      

• Verify that all dispatched products match the orders placed and are dispatched to the correct depots/routes.
• Stocks dispatch both physically and, in the system, (Odoo) is done by 5AM.
• Stocks dispatch: Physical stocks, manual dispatch book and Odoo ERP match 100% and any variances are addressed before shift hand-over.      
• Stocks returns: Ensure any products returns goes through QC and any defect is disposed according to company SOP.
• QC stocks coming back from the route to ensure only right quality is processed back through Odoo.

STOCKS CONTROLLERSHIP: INVENTORY COUNT, ACCURACY, AND PROCESS AUDIT

• Verify that all purchased stock tallies with what has been delivered to the delivery trucks by running daily reports on intake and variances from batches of inventory
• Prepare inventory reconciliation reports of the audited inventory by verifying that all intakes have been closed, are matched to their respective invoices and any variances accounted for before you close your shift
• Observe inventory intake and dispatch processes and offer improvement through documented approval process change.
• Reconcile declared inventory dispatches by the customs agents against actual intake and dispatches.
• Abide by and enforce all set safety rules and guidelines, including but not limited to the daily safety toolkit routine prior to the beginning of every shift, usage of PPE
• Completeness of inventory entries in desired format/databases
• 100% stock accountability before you close your shift

OPTIMAL WAREHOUSING

• Measure process adherence and report on the performance metrics within the shift
• Reconcile stock position while ensuring stock up while minimizing losses and shrinkage.
• Automate all applicable processes by presenting a business case for consideration.

COMPLIANCE

• Executing processing plans and optimizing resource allocation within agreed standards.
• Enforce compliance with relevant regulations and by conforming to Taimba quality.
• Comply with all organization policies, procedures, and statutory guidelines.
• Close gaps identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines.

PRODUCT AND ASSET MANAGEMENT

• Receive, reconcile, and report on the products and assets received within agreed SLAs.
• Verify and confirm all products and assets are accounted for, verified, recorded, and reported by the team before releasing them at the end of the shift.
• Hand over, reconcile and report on the product and assets returned to facility at the end of the shift, within agreed SLAs.

REPORTING

•  Maintain custody of all relevant documentation in the format and standard set: record of labor utilized.
• Utilize organization systems as provide, capture accurate and timely data to enable sound decision making and actions.
• Present comprehensive, accurate and informative reports with trends, insights, concerns, and recommendations clearly elaborated.

ANALYTICS AND DECISION MAKING

• Analyze sales and business data for strategic decision-making on our E-Commerce.
• Analytical thinking with the ability to pick up new ideas and subject matter quickly.

EXPERIENCE

• Diploma/ Degree in Agriculture, Agribusiness, Food Science, Supply Chain, Logistics or a related field.
• 2-4 years experience in handling fresh fruits and vegetables, produce sourcing, ripening operations or warehouse operations.
• Experience in high volume fresh produce environments or pack houses.

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• A leading furniture manufacturing company is seeking a Marketing Officer with experience in graphic design to support marketing initiatives, enhance brand presence, and drive customer engagement. The role involves content creation, digital marketing, and coordination with internal teams and suppliers.

Key Responsibilities

• Update and maintain the company website with relevant content.
• Manage and engage audiences across social media platforms.
• Capture and curate photos for e-shots, social media, and other marketing content.
• Collaborate with team members to create marketing content and campaigns.
• Develop and maintain a marketing content calendar.
• Revamp and improve social media content to align with brand identity.
• Assist in product naming and creating product descriptions.
• Design and implement product feedback forms to gather customer insights.
• Analyze website and social media traffic to evaluate performance and suggest improvements.
• Coordinate with designers to ensure timely production of marketing content.
• Liaise with suppliers to obtain marketing materials as needed.

Skills & Competencies

• Experience in marketing, content creation, and graphic design.
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Knowledge of social media engagement strategies and digital marketing.
• Strong communication, organization, and project management skills.
• Creative mindset with attention to detail and ability to work independently or in a team.
• Experience in data analysis for marketing insights is an advantage.

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KEY RESPONSIBILITIES

DATA & ANALYTICS

• Conduct data quality checks in line with SOPs.
• Support customer service and field staff with data-related queries and communication.
• Use analytics to identify risks and issues within projects and propose solutions.
• Provide regular updates to management (daily, weekly, ad-hoc).
• Implement customer surveys and define metrics for feedback.
• Deliver sales metrics, dashboards, and ad-hoc analytical reports.
• Lead automation and streamline the lead, order, and fulfillment process.

SALES OPERATIONS

• Support all aspects of the day-to-day operations of the sales function.
• Review sales opportunities for accuracy and provision orders upon successful deal closure.
• Support the sales team on DMS, eCommerce, and other sales operations systems.
• Collaborate with the Sales Operations Manager to improve sales data quality and processes.

TECHNICAL SUPPORT

• Provide end-to-end technical support for all Taimba tech products (DMS, eCommerce, ERP) including training and upskilling.
• Conduct root cause analysis of technical issues and document for resolution and bug fixing.
• Respond to support desk issues promptly, adhering to SLA timelines.
• Communicate resolved issues to the CTO, Sales Manager and other stakeholders.
• Escalate unresolved issues from Level 1 to Level 2 support, and further to the CTO or technical contractor.
• Document feature bugs and share with relevant stakeholders.
• Monitor systems for failures and provide timely updates to stakeholders.
• Arrange, conduct, and document support sync meetings post-resolution cycles.
• Produce weekly and monthly summary reports on technical support tickets.
• Develop training manuals.

ACADEMIC QUALIFICATIONS

• 3–5 years of data analysis experience in customer-focused industries (e.g., FMCG, tech, insurance, retail, real estate).
• Degree in Data Analytics, Statistics, Mathematics, Economics, IT, or a related field.

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ROLES AND RESPONSIBILITIES

Product Delivery & Logistics

• Verify dispatched products and assets against the delivery book and accept custody by signing the dispatch book.
• Plan and follow time- and cost-effective delivery routes based on customer locations, using alternatives where needed.
• Deliver products accurately, safely, and on time to Taimba vendors as per scheduled routes.
• Ensure all deliveries are captured in real-time on the DMS app.
• Adhere to food safety standards during handling, transit, and delivery to prevent spoilage or loss.

 Cash Management & Reconciliation

• Collect customer payments in full and ensure accurate reconciliation of cash, returns, crates, and assigned assets.
• Deposit collected cash to the correct company accounts (tills) in line with company policy.
• Reconcile product and asset variances at the end of shift and resolve any discrepancies before signing off.

Sales Execution & Customer Engagement

• Use DMS to fulfill orders and manage customer expectations in case of delays or stock-outs.
• Respond promptly and professionally to vendor queries in the market.
• Proactively push available stock based on demand or sales activation opportunities.
• Introduce new products/services to customers and gather feedback on their reception and satisfaction.
• Collect real-time market intelligence including competitor activity and emerging trends.

Reporting & System Use

• Submit daily sales reports, and feedback using DMS or Teams.
• Report any product or vehicle variances to dispatch or line manager as per company guidelines.
• Share vendor feedback and market trends regularly for internal review

Requirements

Qualifications & Competencies

• 1–2 years of sales experience in customer-focused industries
• Diploma or Certificate in Sales, Marketing, Business Administration, or related field.
• Proven experience in sales, customer service, or field operations.
• Strong communication and negotiation skills.
• Ability to work independently and meet sales targets.
• Familiarity with ERP/DMS systems and basic financial reconciliation.
• High integrity and accountability in handling cash and company assets.

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• The Data Centre Engineer is responsible for managing and enforcing the operational standards of our data centre. This includes space utilization, installation, service provisioning, fault management, and preventive maintenance to ensure optimal uptime and system performance. The role requires proactive problem-solving, collaboration, and continuous improvement to support organizational goals.

Key Responsibilities

• Monitor system performance, perform defect repairs, and test applications after changes.
• Participate in team activities, including peer code reviews, to enhance deliverables.
• Collaborate with cross-functional teams and manage internal/external integration partners.
• Implement and enforce procedures for:
• Space management
• Power and cooling
• Installation & acceptance
• Change management
• Conduct root cause analysis and provide clear documentation to drive improvements.
• Manage preventive maintenance, fault management, and change control to maximize uptime.
• Research and develop new features, solutions, and technologies to improve operations.

Requirements

• Bachelor’s degree in Electronic Engineering or related field
• Higher Diploma in Electrical & Electronic Engineering
• Data Centre certification (required)
• Minimum 2 years of experience as a Data Centre Engineer
• Strong knowledge of GSM network technology and Telco core networks
• Analytical thinking, problem-solving, and innovation mindset
• Excellent planning, organizing, and risk management skills
• Ability to work effectively in teams and across departments

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• The Club Supervisor will oversee the daily operations of the club to ensure excellent service delivery, smooth operations, and a high-quality guest experience. The role requires a proactive leader who can supervise staff, uphold service standards, and support management in achieving operational and customer satisfaction goals.

Key Responsibilities

• Supervise day-to-day club operations, including service areas, staff coordination, and customer flow.
• Ensure high standards of service delivery and customer satisfaction at all times.
• Lead, motivate, and supervise club staff to ensure efficiency and teamwork.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Ensure compliance with hygiene, safety, and club operational standards.
• Monitor staff attendance, grooming, and performance.
• Support training and mentoring of staff to improve service quality.
• Oversee proper use of club resources, stock, and equipment.
• Identify service gaps and proactively recommend improvements to management.
• Prepare basic operational reports as required.

Qualifications & Requirements

• Diploma or Certificate in Hospitality, Hotel Management, or a related field.
• Minimum of 5 years’ experience working in the hotel or hospitality industry.
• Demonstrated experience in service delivery and customer care.
• Strong leadership and team supervision skills.
• Proactive, reliable, and solution-oriented approach.
• Good communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays.

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• The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotel’s operational and customer experience goals.

Key Responsibilities

• Supervise daily hotel operations including front office, housekeeping, and food & beverage services.
• Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback.
• Lead, motivate, and coordinate hotel staff to deliver consistent and quality service.
• Monitor staff attendance, performance, and adherence to hotel policies and procedures.
• Ensure cleanliness, safety, and hygiene standards are maintained at all times.
• Support training and onboarding of new staff to improve service delivery and teamwork.
• Assist in inventory control and proper use of hotel resources.
• Identify operational challenges and proactively recommend improvements.
• Prepare basic reports and provide regular feedback to hotel management.

Qualifications & Requirements

• Diploma or Certificate in Hospitality, Hotel Management, or a related field.
• Minimum of 5 years’ experience working in the hotel or hospitality industry.
• Demonstrated experience in service delivery and customer care.
• Strong leadership and team supervision skills.
• Proactive, organized, and solution-oriented mindset.
• Good communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.