Current Recruitments at CDL Human Resource

Roles and Responsibilities

• Internal inspection
• Perform internal inspections of farms, production units, and collection centers in line with the ICS procedures and organic certification standards- USDA/NOP and EU 2018/848.
• Review and verify farm compliance with EU organic regulations, including production methods,field management, and harvesting practices.
• Carry out yield estimation and balance verification exercises, ensuring data accuracy.
• Ensure that all documentation, including checklists and reports, is accurately completed and submitted on time and submitted to the ICS data clerk
• Ensure that all internal inspections are carried out in accordance with the Kentaste Grower Group Quality Manual and the annual work plan.
• Identify any non-compliance and provide guidance on corrective actions for all the farmers.
• Accompany field officers during field visits and assist with monitoring and evaluation of farm activities.
• Farmer Support
• Work closely field officers with farmers to educate them on organic and Fair-Trade standards and practices.
• Support farmers in meeting the clients coconut quality requirements by ensuring traceability of coconuts at farm level
• Provide on-site guidance to farmers on organic input requirements, proper harvesting methods,and other farming activities to meet Organic standards.
• Training
• Train field officers, buying clerks, receiving clerks and other staff on the inspection process and compliance requirements.
• Participate in initial and ongoing training sessions on organic farming regulations and the ICS processes.
• Keep up-to-date with changes in EU and USDA/NOP organic regulations and ensure compliance during inspections.
• Documentation and Reporting
• Prepare detailed reports after each internal inspection, including observations, compliance status, and any necessary follow-up actions for assigned farmers.
• Ensure all inspection reports are submitted to the data clerk in a timely manner.
• Maintain accurate records of farmer compliance status and provide updates for the Approved Farmers List (AFL).
• Assist with compiling data and reports for external inspections and certification bodies.
• Communication
• Communicate inspection findings and compliance requirements to farmers and field officers.
• Ensure that all updates and decisions from the ICS Approvals Committee are conveyed to farmers promptly.
• Collaborate with the Sustainability and Compliance Manager (S&C Manager to create and follow the annual internal inspection schedule.
• Attend regular meetings to update the S&C Manager on inspection outcomes and potential
• issues within the group
• Compliance Monitoring
• Evaluate members' ongoing compliance with the ICS and EU regulations throughout the year and report any non-compliance or violations immediately to the S&C Manager and the Data Clerk.
• Provide recommendations for corrective actions and follow-up on their implementation.
• Monitor the implementation of corrective actions by farmers and follow up on areas identified for improvement.
• Assist in managing compliance with organic and Fair Trade standards during each stage of production and harvesting, collection, transportation and holding.
• Work closely with the Field officers, supervisors and S&C Manager to ensure continuous
• improvement in farmer practices and performance.
• Maintain impartiality during inspections and declare any potential conflicts of interest (e.g.,
• family relations with members, previous work relationships).
• Ensure compliance with conflict-of-interest rules: inspectors cannot audit their own parcels of
• land or members they have personal ties with.
• Other Responsibilities
• Support the field officers in the recruitment and onboarding of new farmers.
• Collaborate with the Field Officers to ensure smooth communication and workflow between farmers and the ICS.
• Ensure inspections align with ICS manuals and procedures, including maintaining farm documentation (e.g., maps, input registers).
• Be familiar with the group’s internal risk assessment and conduct inspections based on risk categorization (low, medium, high).
• Participate in any additional duties as required by the S&C Manager.
• Update the office on external partners’ activities and engagement at the village level. When needed, attend events as advised by the office and give feedback as required.

Key Skills

• A Diploma in Agriculture
• Two years of work experience
• Excellent knowledge and understanding of farming practices including Organic standards, Fair trade, Climate smart farming techniques.
• Computer proficiency: Moderate computer skills, particularly Microsoft Excel, Microsoft Word,PowerPoint

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Duties and responsibilities:

• Ensure timely conveyance of staff and materials to and from places as instructed by supervisor/manager
• Ensure that the vehicle is kept perfect and clean at all times by washing both inside and outside parts of the vehicle.
• Inspecting the vehicle for defects before and after returning back to the office.
• Report any instance of mishap or accident to the supervisor.
• Report any case of accident, injury/damage of vehicle to the supervisor
• Keep all records including receipts for the vehicle maintenance
• Keep up a travel log to record areas travelled to, travel time and work hours
• Perform some other undertaking as directed by the supervisor
• Pay tolls and other fundamental vehicle demands.
• Inspect the vehicles and perform basic support undertaking like changing oil, refueling the vehicle, changing batteries and checking and repairing some minor issues.
• Recognize electrical or mechanical faults in the vehicles and report to the supervisor whose duty is to arrange to take it to a mechanic or electrician
• Dropping and picking up staff and business partners of the organization from gatherings, airplane terminal etc.
• Comply with all traffic rules.

Requirements

Qualifications:

• Minimum of a KCSE certificate
• At least 5 years of driving experience, preferably with extensive experience in truck driving
• Must have a valid driving license - Categories C and D1.
• A valid certificate of good conduct.
• Excellent organizational skills with attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with logistics operations and documentation is desirable
• Must hold a valid Kenyan driver’s license with endorsements permitting operation of PSV vehicles and trucks up to 10 tons.
• Proven ability to drive 7-ton trucks, Nissan vans, and manual transmission pickups.
• Should have recent, active driving experience (not inactive or out of work for more than one month).

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• We are seeking a highly organized and results-driven Account Manager to oversee day-to-day operational activities, manage delivery teams both riders and subcontractors, and support client account management. The role requires a hands-on professional with experience in e-commerce logistics, last mile delivery, strong coordination skills, and the ability to maintain excellent client relationships while ensuring operational efficiency.

Key Responsibilities

• Account Leadership & Client Success
• Managing and grow key e-commerce client accounts, acting as the primary point of contact for all operational and service matters.
• Developing strong strategic relationships with clients to understand their business goals, order volumes, and service expectations.
• Overseeing order planning, fulfillment coordination, and service delivery to ensure client SLAs are consistently met.
• Proactively identifying opportunities to expand account value through improved service offerings and operational efficiencies.
• Resolving escalations, service concerns, and performance issues promptly to maintain high customer satisfaction.
• Operations Oversight & Fulfillment Management
• Providing oversight to last-mile delivery operations including riders, fleet resources, and third-party transport partners.
• Ensuring efficient coordination of delivery routes, order dispatch, and distribution schedules.
• Monitoring operational performance metrics such as delivery timelines, order accuracy, productivity, and service quality.
• Collaborating with logistics and warehouse teams to ensure seamless order fulfillment workflows.
• Ensuring compliance with operational procedures, safety standards, and company policies.
• Commercial & Financial Management
• Working closely with Finance to ensure accurate, timely client billing and invoicing.
• Monitoring account profitability, cost structures, and service margins.
• Following up on outstanding payments and support credit control processes.
• Overseeing reconciliation between delivery data, service reports, and billing records.
• Preparing periodic account performance reports including operational and financial insights.
• Strategy, Process Improvement & Compliance
• Analyzing account performance trends and identify opportunities for operational improvement and cost optimization.
• Driving implementation of process improvements, automation tools, and SOP enhancements.
• Ensuring adherence to contractual obligations, service level agreements, and regulatory requirements.
• Supporting continuous improvement initiatives to enhance client experience and operational efficiency.
• Stakeholder Collaboration & Leadership
• Coordinating cross-functional teams including operations, finance, customer service, and logistics.
• Providing leadership and guidance to account coordinators and operational support teams.
• Participating in client review meetings, performance evaluations, and strategic planning sessions.

Qualifications & Experience

• Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.
• Minimum 6 years’ experience in fast paced e-commerce operations or last-mile delivery management.
• Proven experience managing riders, fleet operations, or subcontracted transporters.
• Experience in client account management and invoicing processes.

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• The Sales Supervisor will be responsible for driving sales performance through two key areas: managing and collaborating with the distributor to ensure the achievement of sales targets, and independently other assigned customers. This role includes overseeing the distributor’s performance, conducting trade audits, managing merchandisers, and ensuring maximum product visibility. Successful candidate will be results driven, have strong communication skills, and be comfortable in a role that requires both strategic and operational responsibilities.

Key Responsibilities

• Distributor Management
• Work closely with the distributor to achieve sales targets for various product categories
• Monitor distributor performance, ensuring alignment with pricing, promotions and sales strategies.
• Conduct regular trade audits to ensure no stockouts and maintain maximum product visibility in all outlets.
• Collaborate with and train merchandisers to optimize instore product placements, ensuring compliance with merchandising standards and promotion plans.
• Support the distributor in executing sales plans, promotional activities, and ensuring product availability in the market
• Conduct performance reviews with the distributor to identify growth opportunities and areas for improvement
• Prepare regular sales reports, tracking distributor(s) performance against targets and providing insights for improvement.
• Collaborate with the marketing team to develop targeted promotions and sales campaigns.

Requirements

Qualifications & Skills

• Bachelor’s degree in Business, Sales, Marketing or related field
• Minimum of 3 years of experience in sales, with a strong track record of achieving targets
• Proven experience working with distributors.
• Experience in conducting trade audits and working with merchandisers to ensure product visibility and availability
• Strong negotiation, communication and relationship management skills
• Ability to manage multiple tasks and meet deadlines
• Self-driven, with the ability to work independently and as part of a team.
• Proficient in Microsoft Office and Microsoft Excel