Current Recruitments at Standard Chartered Bank Kenya

• To manage and control all matters relating to charged-off accounts and accounts under litigation for non-performing loans by constantly reviewing collection procedures and ensuring prompt and cost effective recovery actions are taken to maximise prospects of full recovery and executes the collection strategy. To highlight and analyse credit failures in Unsecured Lending and provide lessons learnt to improve the credit approval process.

Key Responsibilities

• Manage the day -to-day collections and or recovery to ensure losses are minimised by the effective implementation of collections and Recoveries strategy.
• Review processes within collections and recoveries to identify risk and opportunities to streamline operations, improve service and minimise losses.
• Highlight and analyse credit failures to identify ways of improving the credit approval process.
• Work with solicitors throughout the litigation process to ensure optimal collection and or recovery with minimal legal cost to the bank.
• Maintain and analyse MIS statistical information relating to performance of the accounts and escalate trends for input to Product Development Process.
• Legal, regulatory, economic and compliance including the following;
• Ensure compliance with the Group’s standard and regulatory requirements pertaining to money laundering and KYC;
• Participate in and/or support the Bank’s effort to combat money laundering;
• Exercise due care and diligence on matters related to Money laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
• Strategy
• Reduction of net provision through effective collections, minimisation of Credit losses thus impact positively on profitability.
• Busines
• Contribute to loan process improvement with the following outcomes through lessons learnt;
• Improved Service & Customer Retention
• Sales Quality
• Processes
• Monitor and highlight any weaknesses in Underwriting quality through regular feedback to the underwriting team.
• Risk Management
• Ensuring adherence to laid down Risk Management practices and compliance with Credit and other relevant policies.
• Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Kenya Wealth & Retail Banking (WRB) Collections  to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders

• Internal
• Technology & Operations Support - Account Services, Lending Operations
• Direct Channels
• Credit Analysts – on matters relating to pursuit of collections and default management.
• Relationship Managers - on training of staff on front end collections
• External
• Lawyers 
• Insurance companies
• Collection system vendors
• Third party repossession agencies
• Solicitors and Estate agents

Other Responsibilities

• Embed Here for good and Group’s brand and values in Kenya Global Support Functions Risk WRB Collections.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Good negotiation and communication skills
• Credit skills
• Understads market trends and can interpret impact on the retail portfolio
• Full knowledge of retail clients Products 
• Good Computer skills with knowledge of the Credit MIS
• Strong analytical skills and attention to detail
• Basic Project management skills

Qualifications

• Graduate with at least one year experience in Credit Preferably Debt Collection

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Job Summary

The CEO is responsible for:

• Strategic Leadership
• Develop, and execute the organization’s long-term strategic plan in line with the Board’s directives.
• Lead organizational transformation to adapt to market changes, digital trends, and client needs.
• Identify new business opportunities, partnerships, and growth strategies.
• Build a strong Brand, market position, conceptualize business client-focused campaigns and ensure execution of the same. 
• Own the service quality and client satisfaction agenda for the organization.
• Operational Oversight
• Develop and install best-in-class practices for delivering the business proposition to our chosen clients and prospects.
• Oversee the daily operations of all business segments and install a robust prospect selection discipline and focusing client acquisition activities of the frontline. This includes identification of right data-sources, prospect identification from internal/external sources, prospect filtering, prospect database management and circulation.
• Develop portfolio management tools and practices to meet the objectives of right level of client contact, wallet deepening, cross-sell, and client retention.
• Own the digital strategy for the business, including digital on-boarding and other digital alliances.
• Liaise with delivery channels and operational areas to ensure quality services to clients.

Key Responsibilities

• Financial performance
• Achieve business Clients’ segment target growth of Revenues, Assets, Liabilities & profits.
• Set and achieve financial goals, including revenue, profit margins, ratios and return on investment.
• Oversee budgeting, forecasting and financial reporting to the Board and stakeholders.
• Ensure prudent investment of reserves and assets.
• Ensure that the sales and distribution strategy is aligned to the agreed model.
• Directly manage the performance of channels within the business and work closely with other channels to meet the sales productivity, balance sheet and income targets for the business.
• Ensure scorecards for all channels are aligned with the business strategy. 
• Risk Management  & Governance
• Ensure there is a framework for effective management of Principal Risks in the business and compliance with applicable internal policies, and external laws and regulations.
• Responsible for embedding of Enterprise Risk Management Framework and protect the business against other operational risks (Sanctions, reputational risk, miss-selling risk, environmental risk , Treating Clients Fairly, etc) in line with  Policy and Standards, Regulatory Guidelines and Local Legal requirements. 
• Act to minimise business loss and audit failures ensuring appropriate focus on issues and resolutions. Accountable to own regulatory audit / inspections.
• Ensure effective and efficient operations without sacrifice on control and service quality. Continually look at opportunities for process improvements.
• People and Talent
• Champion and act as a role model of the organisation’s values and culture and create a culture of operational and service excellence across teams.
• Employ, engage, and retain high performance people in line with the agreed business strategy.
• Ensure the provision of on-going training & development, and capacity reviews to enable delivery of client outcomes.
• Create a motivational and challenging environment for staff which is conducive to innovation and performance with client-centricity in mind.
• Set effective metrics and standards, transparently communicating to teams, providing feedback and rewarding staff accordingly.
• Regulatory & Business Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the organisation. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Code of Conduct
• Display exemplary conduct and lead the organisation to achieve the outcomes set out in the Conduct Principles: Fair Outcome for Clients; Financial Crime Compliance; etc. 
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Standard Chartered Bancassurance Intermediary LTD Kenya.  Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Key stakeholders

External

• Insurance Regulatory Authority
• Bancassurers Association of Kenya
• Customers 
• Insurance Services Providers

Internal

• All channels/ client segment heads
• Corporate Affairs Brand and Marketing
• Lending Operations
• Conduct & Financial Crime Compliance
• Legal 
• Finance
• Organisational Learning

Skills and Experience

• 7 years and above of progressive leadership experience with at least 5 years in an executive role in the insurance or financial services sector.
• Strong knowledge of insurance products, markets, regulations, and technologies.
• Licenced and Certified with all the necessary Accreditations and Memberships.
• Leadership skills
• Technical Competencies
• Sales Productivity/Pipeline Management
• Stakeholder management skills

Qualifications

• Education: Bachelor’s degree in business, Finance, or related field; master’s degree will be an added advantage.
• Membership: Membership with Bancassurance Association of Kenya
• Certifications: Certificate of Proficiency in Insurance awarded by the Kenya College of Insurance