Fresh Jobs at Equity Bank Kenya

Job Perspective and Output

Financial Perspective

• Implement Customer Experience initiatives to improve operational efficiency and recommend innovative solutions to achieve operational effectiveness and promote implementation of Industry best practices
• Supervise and manage project team members, work streams and vendors to ensure projects are delivered within defined budget, scope and timeline on Customer Experience and other assigned projects.
• Translate overarching bank strategies into CRM system workflows as it relates to sales pipeline management, customer account management, ongoing campaign and customer analytics to drive revenue earning opportunities and maximize customer lifetime value strategies
• Design and implement a customer management framework that consistently drives business value from all customers through retention and growth

Customer Journeys Perspective

• Apply a customer-centric lens to programs and advocate the "customer" view to identify opportunities to improve key customer interactions and customer metrics while balancing the need to achieve business value proposition.
• Identify and prioritize customer experience issues and drive recommended initiatives for resolution by collaborating with project teams, business partners & senior management.
• Identify process-related customer issues and channel recommendations to the Business Process Improvement team for implementation and change management.
• Design intentional cross-channel customer experiences for projects using knowledge of human centered design, design thinking methods, service/user design principles & tools such as journey maps, personas, interaction models & scenarios.
• Manage and coordinate projects through the entire lifecycle from Start-up to Benefits Review to ensure key deliverables are met and adherence to governance, documentation, timelines, budget, scope, reporting, and quality assurance
• Create CRM strategy/roadmap across the bank and make recommendations on new features/ enhancements and workflows to achieve optimal system functionality for Sales and Service Management
• Collaborate with internal departments and stakeholders to implement the CRM system roadmap to support the overall strategy through continuous training and upskilling of users
• Track product uptake & utilization across all channels to increase customer loyalty and revenue through integrated journey maps that deliver on the emotional value of transacting.

Customer Perspective

• Implement and maintain customer centric journeys across all products in line with changing customer expectations and ensure they are operationalized in all customer facing business systems
• Develop metrics to ensure Customer Experience improvement implementations are successfully measured and efforts are attached to improved Customer Satisfaction and NPS
• Coordinate with internal departments and stakeholders to maximise CRM usage for customer engagement and data analytics

Learning and growth Perspective

• Continuously obtain training to improve relevant skills for delivery of Business Expectations
• Recommendation of department specific training to the Learning & Development team

Qualifications

Ideal Job Specifications

• Degree
• Project Management Certification/ Customer Experience Certification
• 6+ of experience in Services industry handling customer experience or operational roles
• 3+ years of experience in service design, user-centred design or process reengineering.
• Experience in Project Management dealing in product/process development and system implementation.
• High level of understanding of customer journeys, systems in the service industry with practical experience in the use of CRMs and other mobile money software
• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Proactive, confident, energetic and able to work under pressure with a positive attitude; excellent interpersonal skills and good decision making skills

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The resource will focus on ensuring a smooth and efficient customer service delivery and support in responding to Mobile Money operational challenges as well as work collaboratively with other units to improve the overall customer experience. They will be key in maintaining the stability and reliability of the mobile money product and other Finserve products

JOB RESPONSIBILITIES:

Service Delivery Supervision

• Oversee end-to-end service delivery: Ensure that mobile money services are delivered effectively, efficiently, and within agreed timelines.
• Monitor performance metrics: Track and report on key performance indicators (KPIs) such as transaction success rates, uptime, customer satisfaction, and issue resolution times.
• Continuous improvement: Identify areas for service enhancement and work with
• teams to implement changes to improve service levels.

Incident and Problem Management

• Issue resolution: Take the lead in managing and resolving service disruptions or system outages, ensuring quick recovery and minimal impact on customers.
• Root cause analysis: After incidents, conduct thorough investigations to identify the underlying causes and implement preventative measures to avoid recurrence.
• Escalation management: Handle escalated issues, coordinating with internal teams, vendors, or external partners to resolve complex problems.

Stakeholder Communication

• Liaise with clients and partners: Maintain strong relationships with stakeholders, including merchants, telecom operators, and banking partners, to ensure smooth service integration and operation.
• Customer communication: Ensure clear, timely communication with customers and partners regarding service issues, updates, and enhancements.
• Reporting: Provide regular service delivery reports to senior management and other relevant stakeholders, highlighting successes, challenges, and areas for improvement.

Team Leadership and Coordination

• Supervise service delivery teams: Lead and manage the team responsible for service delivery, ensuring they are well-trained and motivated.
• Collaborate across departments: Work closely with IT, product development, operations, and customer service teams to ensure coordinated delivery of mobile money services.
• Mentoring: Provide guidance and mentorship to junior team members to develop their skills and ensure high-quality service delivery.

Compliance and Risk Management

• Ensure regulatory compliance: Make sure that all mobile money services are in line with the relevant regulations and standards, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Risk mitigation: Identify and manage risks related to service delivery, ensuring contingency plans and disaster recovery processes are in place.

Service Level Agreements (SLAs) Management

• Define and manage SLAs: Ensure that the service delivery team meets or exceeds all agreed-upon SLAs with clients or partners.
• Regular SLA reviews: Conduct periodic reviews of SLAs to ensure they remain aligned with business needs and industry best practices.

Customer Experience Optimization

• Drive customer satisfaction: Work on initiatives to improve the customer experience, ensuring mobile money users find the platform reliable, user-friendly, and secure.
• Feedback management: Gather feedback from customers and stakeholders to make service enhancements and resolve any issues affecting their experience.

Project coordination

• Lead service delivery projects: Manage the rollout of new mobile money features, upgrades, or services to ensure they are delivered on time and within scope.
• Coordinate service improvements: Work on cross-functional projects aimed at improving the overall service delivery process, including automation and efficiency improvements.

Vendor and Third-Party Management

• Manage vendor relationships: Work with third-party service providers to ensure they deliver on their commitments in terms of quality, timelines, and performance.
• Contract negotiations: Assist in negotiating service-level agreements with vendors and external partners to secure the best terms for service delivery.

Qualifications

REQUIREMENTS:

• University degree from a well-recognized university
• Minimum 3 years’ experience in a relevant field.
• Must have the ability to analyze business issues and identify, design, and implement
• Effective practical recommendation.
• Able to operate in a performance-driven organisation.
• Experience in managing teams and leading service delivery operations.
• Proven track record in handling service-level agreements (SLAs) and managing large-scale, real-time transaction environments.
• Hands-on experience with incident management, issue resolution, and root cause analysis
• Strong understanding of mobile money systems, digital payments, and fintech platforms.
• Familiarity with ITIL or service management frameworks.
• Proficiency in monitoring tools and performance metrics analysis (such as service dashboards and KPIs).
• Understanding of regulatory requirements

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The resource responsible for overseeing the end-to-end service delivery process, ensuring high service quality, customer satisfaction, and operational efficiency, while also managing risks and leading a team of service delivery professionals. They will play a strategic role in driving the success of the mobile money platform from a service delivery perspective

JOB RESPONSIBILITIES:

• Overseeing Service Operations
• Manage daily operations: Ensure that mobile money services, transactions, and platforms are running smoothly and efficiently.
• Monitor service performance: Track key performance indicators (KPIs) such as uptime, transaction success rates, and response times to ensure they meet or exceed SLAs.
• Incident management: Lead the resolution of critical service disruptions or system outages, ensuring minimal impact on customers and quick recovery.
• Customer Relationship Management
• Ensure customer satisfaction: Act as the point of contact for high-level customer issues, complaints, and escalations, ensuring that these are resolved to satisfaction.
• Engage with clients and partners: Work closely with key clients, partners (such as mobile money agents, banks, or payment processors), and stakeholders to ensure service quality and build strong relationships.
• Proactive service improvements: Identify and implement improvements in service delivery based on customer feedback or performance data.
• Strategic Planning and Alignment
• Align with business goals: Ensure that service delivery aligns with the company’s business objectives, contributing to growth, profitability, and customer satisfaction.
• Develop service delivery strategies: Plan and implement strategies to improve service efficiency, scalability, and performance to meet evolving business needs and markettrends.
• Resource allocation: Manage resources (people, technology, and tools) to support service delivery goals and projects.
• Team Leadership and Development
• Lead service delivery team: Manage a team of junior officers, service delivery specialists, and support staff, ensuring they are well-coordinated and meeting their objectives.
• Provide training and guidance: Develop the skills of team members through training, coaching, and mentoring, ensuring continuous improvement in service delivery.
• Set team goals: Establish performance goals and KPIs for the service delivery team, regularly reviewing their progress and providing feedback.
• Risk and Compliance Management
• Ensure regulatory compliance: Make sure that all service delivery operations comply with local regulations, anti-money laundering (AML) laws, and other fintech-related standards.
• Risk management: Identify potential risks in service operations (such as fraud, system failures, or compliance issues) and develop strategies to mitigate these risks.
• Security management: Ensure that customer data and mobile money transactions are secure and that the system complies with relevant data protection laws.
• Continuous Improvement and Innovation
• Drive process improvement: Lead initiatives to optimize service delivery processes, enhance operational efficiency, and reduce costs.
• Introduce innovations: Stay informed of new technologies, tools, and fintech trends, and implement relevant innovations to improve the mobile money service.
• Service scalability: Ensure that the mobile money platform can scale effectively as the business grows, maintaining service quality during periods of high demand or expansion.
• Stakeholder Management and Reporting
• Engage with senior management: Report to senior management on the performance of service delivery, including successes, challenges, and areas for improvement.
• Provide insights and analytics: Generate detailed reports on service metrics, customer feedback, and operational challenges, providing insights that guide decision-making.
• Liaison with vendors and third parties: Manage relationships with technology vendors, payment processors, and other third-party service providers to ensure seamless service  delivery.
• Project Management
• Oversee service-related projects: Manage projects related to new service launches, system upgrades, or process improvements, ensuring they are delivered on time and within budget.
• Coordinate cross-functional teams: Work closely with other departments (IT, marketing, finance) to ensure that service delivery requirements are met for any new initiatives or projects.

Qualifications

KEY CRITICAL COMPETENCIES:

• Leadership and Team Management to effectively lead and develop the Finserve Service Delivery team, ensuring collaboration, motivation, and alignment with the organisation's goals to maintain high levels of delivery service.
• Customer-Centric Approach to prioritise customer satisfaction, actively engage with clients, address their needs, and resolve escalated issues to provide exceptional service experiences.
• Operational Excellence to have the ability to monitor key performance indicators, maintain service levels, and continually improve processes to ensure seamless service delivery in a fast-paced environment.
• Problem-Solving and Decision Making to quickly identify and solve complex service-related issues, making informed decisions that minimize downtime and enhance service reliability, is crucial for success in this role.
• Communication and Stakeholder Management for effective interactions with customers,internal teams, and stakeholders, ensuring that expectations are managed and issues are resolved collaboratively.
• Strategic Thinking and Planning in alignment to service delivery processes with broader business goals while planning for scalability and growth in the fintech space.
• Risk Management and Compliance for effective risk management and ensuring compliance with industry regulations and security standards while safeguarding the integrity of the mobile money services.
• Adaptability and Agility to be able to function in a rapidly changing fintech environmentby quickly adapting to new technologies, evolving customer needs, and emerging market trends.
• Innovative and Continuous Improvement to continuously seek opportunities to innovate, implementing new technologies and optimizing processes to improve the efficiency and scalability of service delivery.

REQUIREMENTS:

• 5+ years of experience in service delivery, operations, or customer success roles, preferably in the fintech or mobile money industry.
• Demonstrates relevant industry experience and expertise in service delivery.
• Proven experience in managing mobile money platforms, payment systems, or fintech products.
• Ensures that the candidate understands the specific technical and operational requirements of mobile money services.
• Demonstrated ability to lead, mentor, and manage teams, including performance management and team development.
• Highlights leadership skills necessary for managing cross-functional teams and driving performance.
• In-depth knowledge of mobile money technologies, payment processing systems, and relevant fintech platforms.
• Focuses on the technical expertise needed to oversee the operation of mobile money systems.
• Strong problem-solving skills with a proactive approach to identifying, diagnosing, and resolving complex service issues.
• Ensures the candidate can handle complex challenges, which is crucial in maintaining service quality.
• Experience in project management, leading service-related projects such as new platform rollouts or upgrades.
• Emphasizes the importance of project management skills to manage service delivery initiatives.
• Strong experience in stakeholder management, working closely with internal teams, customers, partners, and third-party service providers.
• Highlights the need for excellent communication and relationship-building skills to coordinate with multiple stakeholder

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The focus for this role is to accelerate our consumer growth efforts, through developing and executing data-driven marketing strategies to drive customer acquisition, engagement, and retention. Finserve is looking for a data-driven problem solver with a growth mindset who will guide acquisition strategy and ideas - who can execute quickly and methodically to shape our approach to growth.

Job Responsibilities/ Accountabilities

• Develop and execute growth-focused marketing strategies to drive user acquisition and retention
• Plan, test, and optimize multi-channel campaigns
• Analyze campaign performance and customer data to identify trends and opportunities
• Stay ahead of industry trends, bringing fresh ideas and innovative approaches to the table
• Continually design and execute AB tests to make the most effective campaigns and dependable conversion tactics
• Work cross-functionally to bring campaigns to life: working with designers, copywriters, product team, data analysts, and align marketing efforts
• Oversee the customer funnel—from awareness and consideration to conversion and retention—with a focus on measuring and improving conversion metrics.
• Define, drive and measure KPIs for each campaign - Monitor key performance indicators (KPIs) such as customer acquisition cost (CAC), lifetime value (LTV), churn rate, and conversion rates to gauge campaign success.
• Coordinate joint marketing initiatives, co-branded campaigns, and collaborative projects with external partners.
• Experiment with growth hacks, creative content strategies, referral programs, and other innovative tactics to drive customer engagement.
• Track expenses, campaign effectiveness, and adjust budgets as needed based on performance insights and strategic priorities.

Qualifications

Requirements/ Experience:

• 5+ years of experience in growth marketing or performance marketing preferably within fintech/ financial services
• Strong understanding of data-driven marketing, analytics, and experimentation
• Ability to think strategically while executing
• Strong communication and collaboration skills
• Experience in a fast-paced startup or high-growth environment
• Ability to analyze complex data and turn insights into actionable strategies

Education;

• University Degree
• MBA, is a plus
• Strong understanding of the financial landscape, including experience working in regulated environments and, ideally, familiarity with mobile money ecosystems.

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The Manager of Business Analytics will lead the analysis and interpretation of data to assess the effectiveness of organizational strategies and operations. This role will include ongoing monitoring of key performance indicators (KPIs), generating actionable insights, and offering strategic recommendations to improve performance and facilitate informed decision-making throughout the organization.

Key Responsibilities:

Data Analysis and Insights:

• Design processes for data analysis.
• Lead data collection, analysis, and interpretation across various departments to inform business strategies.
• Develop and maintain performance dashboards and reports that provide actionable insights for stakeholders.
• Create forecasts for approval and track business performance, ensuring alignment with strategic goals.
• Identify trends, patterns, and anomalies in data to drive informed decision-making. 

KPI Development and Monitoring:

• Establish and oversee key performance indicators (KPIs) to measure organizational performance.
• Conduct comprehensive analysis of KPIs to assess the effectiveness of strategies and initiatives.
• Update and maintain dashboards that visualize performance metrics for stakeholders. 

Reporting and Communication:

• Ensuring business data and reporting needs are met.
• Transform raw data into business insights that are useful for decision making and strategic planning.
• Lead in Preparation of regular performance reports for senior management and stakeholders, highlighting key findings and recommendations.
• Present analytical insights and recommendations clearly to facilitate understanding and informed decision-making. 

Strategic Support and Collaboration:

• Evaluate current business processes and identifying potential areas for improvement.
• Collaborate with various teams to gather necessary data and insights for strategic planning.
• Assist in developing strategic plans based on in-depth performance analysis. 

Process Improvement:

• Lead in identification and driving opportunities for process enhancements and efficiencies informed by performance data.
• Collaborate with cross-functional teams to implement changes and monitor their effectiveness 

Stakeholder Engagement:

• Partner with different departments to gather insights, understand performance needs, and provide analytical support.
• Facilitate workshops and training sessions to promote data literacy within the organization. 

Research and Benchmarking:

• Conduct industry research to benchmark performance against competitors and best practices.
• Stay updated on industry trends and emerging analytical tools and methodologies.

Qualifications

Qualifications:

• Bachelor’s degree in business, finance, statistics, or a related field; Master’s degree is an added advantage.
• Proven experience in data analysis, business analytics, or performance metrics.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and statistical software (e.g., Excel, R, or Python). 

Experience:

• Prior experience in a managerial role in business analytics or performance analysis is preferred.
• Strong analytical skills with a keen attention to detail.
• Excellent communication and presentation skills, with the ability to convey complex data clearly.
• Familiarity with the telecommunications industry is an advantage.
• Proficient in handling large datasets and creating SQL queries for data extraction

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• The purpose of a project manager's role is to ensure that projects are planned, executed, and completed successfully, meeting the defined objectives within the constraints of time, budget, and scope.
• To Lead and manage large-scale, high-impact projects across diverse banking domains, including (e.g., technology integrations, regulatory compliance initiatives, product launches).
• The Project Manager will be responsible for gathering resources, generating schedules, establishing teams to fulfil initiatives; you will interface with project members, vendors, managers, executives, and stakeholders to manage risk and ensure projects are completed on time and under budget.

 THE KEY RESPONSIBILITIES (DUTIES)

• Planning
• Lead planning and management of small to large cross-domain initiatives and activities, including conducting analyses, developing the project and change management plans, and driving execution.
• Develop and implement comprehensive project plans, schedules, and budgets, ensuring alignment with strategic goals.
• Oversee requirements management processes including requirements elicitation, analysis, validation, and ongoing scope management.
• Owns project planning, work breakdown structure (WBS) / Scheduling, financial management, and quality and performance management
• Scope, Schedule & Cost Management
• Management of project Scope, Schedule & Cost during the project life cycle
• Report Schedule & costs positions periodically.
• Tracking & Reporting
• Ensure adequate and constant stakeholder involvement and reporting, utilizing multiple channels including daily standups, regularly scheduled steerco meetings as well as standard reports to include ongoing updates ie Daily, Weekly, monthly progress reports etc.
• Communication Management
• Coordinate with other project teams and stakeholders to gather project status, performance and communication policies where required.
• Provide clear and concise communication to stakeholders at all levels, keeping them informed and engaged throughout the project lifecycle.
• Manage vendor relationships, ensuring adequate communication, adherence to agreements and service delivery expectations.
• Risk Management
• Work with risk leadership, individual project managers, 3rd party vendors, cybersecurity staff, and other external stakeholders to identify, assess, and mitigate risks.
• Maintain and update Risk Register.
• Risk Tracking
• Project Closure
• Work with business teams to hand over projects delivered.

 Core Accountabilities and Deliverables:

• Project Planning and Scheduling: Develop comprehensive project plans, including timelines, milestones, and resource allocation.
• Team Leadership: Lead and motivate the project team, ensuring effective collaboration and communication.
• Stakeholder Management: Engage with stakeholders to understand their needs and expectations, and keep them informed of project progress.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure project success.
• Budget Management: Monitor project budgets, ensuring costs are controlled and financial resources are used efficiently.
• Quality Assurance: Ensure that project deliverables meet the required quality standards and specifications.
• Change Management: Manage changes to the project scope, schedule, and costs effectively.
• Performance Monitoring: Track project performance using appropriate tools and techniques, and report on progress.

Qualifications

 Academic Qualifications and Certifications 

• PMP certification is Required.
• Bachelor's Degree or equivalent experience is required.
• Agile Experience is an added advantage

Experience Requirements  

• 5+ years of professional experience
• 3+ years of professional project management experience on projects
• Must demonstrate an understanding of financial services.

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Lead in implementing and managing a fully functional revenue assurance function in Finserve providing a comprehensive revenue assurance for all business functions to seal any revenue leakage loophole and maximize revenue generating opportunities.

Key Duties and responsibilities:

• To support and deliver in the execution of the cost and revenue assurance for all products and services of the various business lines under Finserve.
• Management of over, under and incorrect charging issues of clients products/services across all systems
• Guide against revenue loss: Identify issues and areas of potential revenue leakage and exposure, determine root causes, design and recommend changes to operational business processes and systems to minimize the risk and potential exposure to revenue leakage.
• Avert revenue leakage and facilitate proper billing & invoicing: Periodic reconciliation of all revenue streams including customer acquisition and retention initiatives, inventory optimization, product and service utilization as well as business and contracts retirement.
• To improve work process and procedures: Monitor, review and take corrective actions or observations made by consultants, auditors ,or external/internal reviews on control weaknesses in the revenue assurance process
• Production and analysis of end to end reconciliations from source, through  to billing and ensuring that all events are received and processed in a timely, complete and accurate manner
• To develop, improve and support automation and efficiency of all required business processes and revenue assurance models for all products and services related to all revenue streams
• To provide a comprehensive revenue risk analysis to drive internal improvements through prioritization of tasks or resolution activity to mitigate risks across business forums
• Work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams
• Reporting: Provide management reports, on achievements, issues, challenges, opportunities, and recommendations on areas of improvement on revenue assurance.
• To provide feedback and analysis to the cost and commercial teams regarding variances and potential impact to the P&L. 

Key Critical Competencies

• Understanding of relational database structures, data manipulation and data extraction methodologies
• Proven leadership skills for high performance results
• Big data extraction, mining and analysis
• Understanding of charging principles, tariffs model interconnect and roaming billing processes
• Ability to work within a team of professionals, guiding and coordinating towards achieving common objectives as well as organize and facilitate brainstorming sessions
• Ability to see the ‘big picture’ and adapt accordingly
• Ability to review financial results of a telco operation
• Ability to communicate effectively using both verbal and written communication channels
• Ability to build and lead a highly motivated team with diverse professional orientation

Qualifications:

• A degree in Finance, Statistics, Accounting, Economics, Commerce, or related field
• Advanced qualifications in relevant fields will be an added advantage
• Advanced knowledge of Ms suites and other relevant analytical tools

Knowledge in the below systems would be an added advantage: 

• Structured Query Language (SQL)
• Oracle systems and database
• Oracle analysis
• Power BI
• Telecoms Switch, IN and other billing systems
• CPA/ACCA/CFA qualifications is a MUST

Experience:

• 10 years in a similar capacity and/or experience in revenue assurance or billing processes with demonstrated ability to document such processes
• 5 years of experience in leading cross-functional teams
• Experience in the telecommunications industry preferred

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ROLE PURPOSE

• The role of the Program Manager is responsible for the strategic planning and effective management of the program's output/product and ensure proper governance and successful delivery.
• S/he will supervise and organise activities and ensure that the project goals align with the companies objectives.
• S/he will optimize the program, balance capacity against demand, and connect plans and resources for project execution
• In this role, s/he will be responsible for gathering resources, generating schedules, establishing teams to fulfil initiatives; you will interface with project members, vendors, managers, executives, and stakeholders to manage risk and ensure projects are completed on time and under budget.

THE KEY RESPONSIBILITIES (DUTIES)

• Planning 
• Leads planning and management of small to large cross-domain initiatives and activities, including conducting analyses, developing the project and change management plans, and driving execution.
• Oversee requirements management processes including requirements elicitation, analysis, validation, and ongoing scope management.
• Owns project planning, work breakdown structure (WBS) / Scheduling, financial management, and quality and performance management
• Identify key requirements for cross-functional teams and external vendors
• Work closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Budget and Cost Utilization
• Oversee the Budget utilization at Program level. 
• Develop and manage budget for projects and programs.
• Be accountable for delivering against established business goals/objective
• Reporting & Tracking
• Ensure adequate and constant communications management and reporting, utilizing multiple channels including daily standups, regularly scheduled steerco meetings as well as standard reports to include ongoing updates, monthly progress reports etc. 
• Implementation 
• Develop, produce and deliver executive presentations, program updates, and set and articulate goals and timelines to executive leadership.
• Drive implementing the full software development life cycle (SDLC) 
• Oversee multiple project teams, ensuring program goals are reached
• Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
• Communication
• Coordinate with other project teams and stakeholders to gather project status, performance and communication policies where required.
• Risk Management 
•  Work with risk leadership, individual project managers, 3rd party vendors, cybersecurity staff, and other external stakeholders to identify, assess, and mitigate risks. 
• Maintain and update risk Register. 
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
• Project Closure
• Review overall project governance and project closure
• Developing an evaluation method to assess program strengths and identify areas for improvement.

Qualifications

EXPERIENCE REQUIREMENTS  

• 10+ years of professional experience
• 7+ years of professional project management experience on projects
• Must demonstrate an understanding of financial services.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS 

• Bachelor's Degree or equivalent experience is required
• PMP certification required