Employment Opportunities at Kenya Railway

Job Purpose

Responsible for providing leadership in formulation and implementation of the Public Relations, Communications, Brand, Digital and Customer experience policies, strategies and programs to build and uphold mutually beneficial stakeholder relationships, a trustworthy brand and a positive image and reputation for Kenya Railways.

Key Responsibilities / Duties / Tasks

Managerial / Supervisory Responsibilities

• Leads in development, implementation and review of Corporate Communications and Communication policies, strategies and programmes to achieve the Corporations mandate;
• Oversees the production and dissemination of information with targeted publics through appropriate channels in line with the Corporation’s mission and vision.
• Leads in development and implementation of media management strategies, publicity programs and campaigns to create awareness, build and maintain a positive image for the Corporation. 
• Provides leadership in developing and implementing brand strategies for building and maintaining a strong corporate brand image and reputation; 
• Oversees the review, development, implementation and monitoring of the Customer Service Delivery Charter to enhance accountability and transparency in service delivery to stakeholders. 
• Leads the Corporation’s Customer Service function to enhance customer satisfaction in line with the Corporation’s Service Delivery Charter.
• Spearheads research to gauge the customer satisfaction, perception levels, and brand equity as well as identify specific needs amongst the Corporation’s stakeholders;
• Spearheads monitoring of the implementation of the surveys recommendations to ensure customer satisfaction and maintain stakeholder relationships. 
• Oversees management of the Corporation events to enhance Public Relations efforts. 
• Leads in formulation, implementation and review of the Corporate Social Responsibility (CSR) policy and strategy to foster good relationships with stakeholders; 
• Oversees development and execution of crisis communication strategies to maintain a   positive corporate image and reputation;
• Leads in motivation, development and appraisal of the staff in the Division to achieve business and people objectives;
• Communicates Management decisions affecting the Division;
• Provide technical input in development, implementation and review of the Institute ’s strategic plan, vision, mission, and objectives;
• 1Coordinate implementation of the performance management system within the Division through providing oversight of the delivery of the annual performance contract and the strategic plan;
• Provide strategic leadership in supervision, coaching, mentoring, training, and development of all staff to ensure an efficient and motivated team in the Division;
• Provide strategic leadership in formulation, implementation, monitoring, and review of risk management policy and framework that ensures the Division has a robust system and processes of accountability, enterprise risk management and business continuity;
• Foster conducive corporate culture that promotes ethical practices and good governance in line with the Constitution of Kenya 2010 within the Division;
• Provide leadership in the development and implementation of corruption prevention and mitigation strategies in the Department;
• Spearhead the implementation of principles of Corporate Governance, relevant national policies, guidelines, and directives within the Division;
• Lead in the development, implementation, and maintenance of the Quality Management Systems within the Division;
• Promote adoption of best practices in standards and codes of practice development for the sector as per emerging needs and trends.

Operational Responsibilities / Tasks

• Provide oversight of all activities of the Division and manage the day-to-day operations for a smooth functioning and efficiency.
• Provide leadership to Division’s staff and chairs the Division’s meetings.
• Spearhead the preparation and submission of periodic reports in the Division.
• Responsible for the implementation of Board resolutions and audit recommendations within the Division.
• Provide regular, thorough, and prompt communication to the Divisions’ staff on key technical, financial, and administrative matters.
• Appraise the direct reports.

Job Dimensions:

Financial Responsibility

• Leads in development of the Division’s budget and authorize the expenditure.
• Leads in development of the Division’s procurement and assets disposal plans.
• Division’s resource mobilization

Responsibility for physical Assets

• Audio – visual equipment
• Digital assets
• Computer/Office equipment
• Branded/promotional items
• ASK show exhibition stands
• Signage – facility and directional
• Contact Centre

Decision making / Job influence

• Strategic decisions
• Managerial decisions
• Operational decisions

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• Master’s degree in Communication, International Relations, or related field from a recognized institution by Commission of University Education 
• Bachelor’s degree in communication, Public Relations, Journalism, Media Studies, or a similar discipline from an institution recognized by Commission of University Education

Professional Qualification / Membership to professional bodies

• Leadership course lasting not less than four (4) weeks from a recognized institution will be an added advantage.
• Must be a member of PRSK/ICX/CIPR or relevant professional body.

Previous relevant work experience required.

Minimum 10 years’ Communications and Public Relations experience with at least 3 in management positions with proven performance in Public Relations, Brand Management, Strategy Development and Execution.

Functional Skills, Behavioral Competencies/ Attributes

• Strategic management;
• Policy formulation,
• Change management,
• Interpersonal
• Negotiation
• Mentorship 
• Leadership 
• Managerial 
• Decision making
• Flexibility
• Resilience
• Problem solving
• Financial management
• Organizational
• Stakeholder management
• Analytical 
• Creativity and Innovation
• Time management
• Writing and Editing skills

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Duties and Responsibilities

• Lead in formulation, and implementation of human resource policies, guidelines and regulations and analyzing their impact on staff;
• Steer development of human resource management plans to ensure effective succession management;
• Lead in monitoring the implementation of performance management systems; analyzing the staffing levels in KR and recommending proposals for succession planning and proper deployment;
• Lead in development of the business strategy in relation to talent resourcing and development.
• Oversee development and implementation of talent management and development policies, to attract, nurture and retain talent.
• Guide in development and implementation of robust succession & leadership development programs for organizational readiness for growth and supply of a talent pool.
• Oversee all employment practices, compensation, employee benefits including retirement, and human resources programs to ensure they are within established standards, procedures, guidelines, and policies of the Corporation and local labour laws;
• Lead in human resource planning, recruitment and selection process in liaison with the department and Divisional heads to ensure that the corporation attracts, recruits and retain skilled and qualified employees;
• Provide leadership in matters relating to industrial relations through well managed staff welfare Boards, a healthy and safe working environment, effective management of disciplinary and grievance issues, and effective communication processes;
• Provide leadership in resolution of employee grievances and disciplinary cases, recommending appropriate action to resolve grievances as well as assisting employees to find satisfactory solutions to personal problems through counselling services;
• Oversee implementation of an effective human resource management information system for monitoring, tracking and evaluating employee activities including staff training, performance management and welfare programs;
• Oversee implementation of staff medical scheme, WIBA, GLA and GPA, gratuity, pension and other staff welfare issues;
• Advise Management on appropriate organizational structures, business processes and change management to maximize on organizational effectiveness.
• Lead in the execution of risk management policy and strategies that ensure the division has a robust system and processes of accountability, risk management, internal controls, business continuity and succession management;
• Provide leadership to ensure continuous improvement of business processes and controls in the division and develop mechanisms for corporate consultations, increase public participation and involvement in corporation’s policies and programs;
• Foster a corporate culture that promotes ethical practices and good citizenship within the division;
• Oversee implementation of principles of Corporate Governance, relevant national policies, guidelines, and directives within the Division;
• Oversee development, implementation and review of corruption prevention and mitigation strategies in the division;
• Oversee implementation of a robust performance management system within the division through providing oversight of the delivery of the annual performance contract and the strategic plan; and
• Oversee the development and maintenance of an up-to-date human resource database
• Oversee preparation of Board papers relating to human resource for deliberation and decision making;
• Provide secretarial services to Human Resource Advisory Committee;
• Spearhead staff induction and on-the-job orientation programs aimed at providing new staff with relevant information about the technical and social aspects of their work;
• Promote cordial employee relations, values and work ethics in the Corporation;
• Coordinate internship and attachment programs as per the policies and procedures;
• Coordinate the development and submission of statutory and periodic reports to various government agencies;
• Spearhead the preparation and submission of periodic reports in the division.
• Implement Board decisions on matters relating to the human resources in the Corporation;
• Implement various government Circulars relating to human resource
    in the Corporation;
• Oversee effective management of the payroll;
• Appraise the direct reports

Requirements of the Position

• Master’s Degree in any of the following disciplines: - Human Resource Management /Development/ Planning, Public Administration, Business Administration, Political Science/ Government, or equivalent qualification from a recognized institution
• Bachelor’s Degree in any of the following disciplines: - Human Resource Management/ Development/ Planning, Public Administration, Business Administration, Political Science/ Government, or equivalent qualification from a recognized institution
• Must be a certified Human Resource Professional (CHRP) (K) by the Human Resource Management Professional Examination Board (HRMPEB)
• Leadership course lasting not less than four (4) weeks from a recognized institution will be an added advantage;
• Must be a membership of the Institute of Human Resource Management (IHRM)
• Must have a valid Human Resource Practicing Certificate from IHRM
• Computer proficiency

Skills and Competences

• Leadership skills;
• Negotiation and Arbitration skills;
• Problem solving skills;
• Financial management skills;
• Organizational skills;
• Strategic management skills;
• Stakeholder management skills;
• Change management skills;
• Planning and Analytical skills;
• Visionary Skills;
• Interpersonal and communication Skills;
• Networking skills;
• Creativity and Innovation;
• Time management skills; and
• Emotional Intelligence Skills.

MANDATORY REQUIREMENTS FOR ALL POSITIONS 

Applicants MUST provide the following documents on application: -

• A Signed application letter;
• A detailed Curriculum Vitae indicating current and previous employers, positions held, level of education, current and expected salary, notice period required to take up appointment and names of at least three professional referees;
• Copies of academic and professional certificates; and
• Copy of National Identification Card or Passport.