Fresh Jobs at Bridge Talent Management

KEY RESPONSIBILITIES

Luxury Guest Experience & Brand Stewardship

• Own the entire guest journey, from pre-arrival to post-stay engagement
• Personally engage with VIP, repeat, and high-value guests
• Set and uphold bespoke service standards aligned with luxury lifestyle expectations
• Ensure every guest interaction reflects warmth, discretion, and attention to detail
• Monitor online reviews, guest feedback, and brand perception; implement service refinements
• Act as the face of the Hotel, embodying the brand’s tone, values, and aesthetic

 Lifestyle Positioning & Experience Curation

• Curate unique guest experiences (wellness, dining, events, collaborations, local culture)
• Work with designers, chefs, partners, and creatives to elevate the lifestyle offering
• Ensure consistency of visual identity, ambience, music, scent, and presentation across the property
• Introduce seasonal concepts, themed experiences, and signature moments

Operations Excellence (Luxury Standards)

• Oversee daily hotel operations ensuring seamless, discreet, and polished service delivery
• Maintain immaculate rooms, public areas, and back-of-house operations
• Develop and enforce SOPs tailored to luxury and boutique hospitality
• Ensure service recovery is handled swiftly, elegantly, and personally
• Coordinate staffing to ensure optimal service ratios without compromising guest intimacy

Revenue Strategy & Commercial Performance

• Drive occupancy, ADR, RevPAR, and overall profitability
• Lead pricing, yield management, and OTA strategies aligned with luxury positioning
• Develop high-end corporate, diplomatic, long-stay, and private clientele segments
• Drive experiential revenue streams (events, dining, private bookings, lifestyle partnerships)
• Oversee brand-aligned marketing, PR, digital presence, and influencer collaborations

Financial Management & Cost Discipline

• Prepare and manage budgets, forecasts, and financial controls
• Ensure strong cost management while protecting guest experience and quality
• Review financial performance regularly and implement corrective actions
• Oversee procurement, inventory, and vendor relationships in line with luxury standards

People Leadership & Service Culture

• Recruit, train, and develop a polished, service-oriented team
• Instill a culture of pride, accountability, discretion, and excellence
• Coach leaders and frontline teams on luxury service behaviour and emotional intelligence
• Manage performance, engagement, and staff retention

Governance, Risk & Asset Care

• Ensure compliance with hospitality regulations, licensing, health, and safety standards
• Oversee security, asset protection, and risk management
• Ensure the property, furnishings, and assets are preserved to luxury standards

Owner & Stakeholder Relations

• Act as the primary liaison between owners and hotel operations
• Provide insightful operational and financial reporting
• Recommend strategic enhancements, capital investments, and brand initiatives

Requirements

QUALIFICATIONS & EXPERIENCE

• Degree or Diploma in Hospitality Management, Business Administration, or related field
• Minimum 8–12 years’ experience in hospitality, with 5+ years in a senior luxury or boutique hotel role
• Proven experience in luxury, lifestyle, boutique hotels or high-end serviced residences
• Strong commercial acumen with a refined service mindset
• Proficiency in PMS systems, OTAs, and revenue management tools

IDEAL PERSONAL ATTRIBUTES

• Naturally warm, poised, and service-driven
• Detail-obsessed with a strong aesthetic sensibility
• Calm under pressure with excellent judgment
• Strong communicator with high emotional intelligence
• Hands-on leader who leads by example
• Operators who understand emotion, experience, and exclusivity

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Job Summary: 

As a Sales Consultant, you will be responsible for driving sales by acquiring new customers, presenting our products, and negotiating deals. You will manage client accounts by building strong relationships, delivering exceptional customer support, and ensuring a seamless experience.

 Your role will involve compiling sales reports, maintaining accurate order information, and participating in ongoing training to enhance your skills. We seek individuals with strong communication, negotiation, and relationship management skills with a proven track record of success.

 Key Responsibilities

Customer Acquisition:

• Identify and reach out to potential customers through cold calling, emails, and networking events.
• Conduct product presentations, highlighting features and benefits tailored to customer needs.
• Communicate our value proposition effectively to potential customers.
• Negotiate terms and conditions to secure agreements and close sales.
• Finalize transactions while ensuring high customer satisfaction.

Account Management and Customer Support:

• Build and maintain strong client relationships to understand their needs and concerns.
• Provide information and support to help clients make informed decisions.
• Manage post-delivery communication and handle feedback, complaints, or changes in requirements.
• Resolve customer complaints promptly and effectively.
• Collaborate with team members to ensure a seamless customer experience.
• Gather customer feedback and stay updated on market trends to adapt sales strategies.

Sales Administration and Development:

• Compile and submit individual sales reports as required.
• Ensure accuracy in order information from input to completion.
• Engage in ongoing training and development to enhance your skills.

Requirements

• Diploma/Degree in Sales & Marketing or a related field.
• 3-5 years of B2B sales experience with a proven track record of meeting or exceeding sales targets

Key Skills

• Communication: Clear and effective verbal and written skills to build rapport, present products, and negotiate deals.
• Customer Relationship Management: Ability to establish and maintain strong client relationships for repeat business and long-term satisfaction.
• Persuasion and Negotiation: Proficient in influencing decisions, addressing objections, and negotiating favorable terms.
• Active Listening: Attentive listening to understand and respond to client needs and preferences.
• Product Knowledge: Comprehensive understanding of our products, their features, and how they meet customer needs.
• Problem-Solving: Analytical skills to assess challenges and offer effective solutions.
• Time Management: Efficiently prioritize tasks and manage sales pipelines in a fast-paced environment.
• Resilience and Persistence: Ability to handle rejection and remain motivated to pursue potential leads.
• Technical Savvy: Familiarity with CRM software, online platforms, and digital communication tools.
• Emotional Intelligence (EQ): Understand and manage emotions to build better client relationships and handle complex interactions.
• Adaptability: Flexibility to adjust sales strategies based on market trends and customer preferences.
• Sales Strategy and Planning: Develop and execute effective sales plans to maximize conversion rates.
• Presentation Skills: Deliver engaging presentations that highlight key product features and benefits.

 COMPETENCIES

• Customer-Centric Mindset: Prioritize and address customer needs with tailored solutions.
• Sales Expertise: Skilled in various sales techniques and methodologies.
• Market Awareness: Understanding of industry trends and competitive landscape.
• Results-Oriented: Focus on achieving sales targets and key performance indicators (KPIs).
• Analytical Thinking: Analyze data and metrics to make informed decisions.
• Adaptability and Agility: Adjust to changing circumstances and market conditions.
• Ethical Judgment and Integrity: Maintain high ethical standards and professionalism.
• Collaboration and Teamwork: Work effectively with marketing, customer service, and product teams.
• Decision-Making: Make informed decisions in sales and customer interactions.
• Learning Agility: Quickly learn and adapt to new products and market trends.​
• Resilience and Tenacity: Demonstrate persistence and determination in the face of challenges.
• Emotional Intelligence: Manage emotions and empathize with clients for better interactions.
• Relationship Building: Foster long-term professional relationships with clients and stakeholders.

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Key Responsibilities

Partnership Strategy & Management

• Manage and strengthen existing MFI and B2B partnerships, ensuring smooth collaboration and long-term value.
• Act as the primary relationship owner for strategic partners, maintaining trust, alignment, and performance.
• Identify opportunities to deepen partnerships through improved processes, joint initiatives, and new commercial models.

Operational Excellence & Process Improvement

• Ensure partnership processes, from onboarding to reporting are efficient, compliant, and scalable.
• Work closely with internal teams (sales, operations, marketing, finance) to resolve partner-related issues.
• Identify operational risks within partnerships and implement mitigation strategies.

Growth & Market Development

• Identify and develop new B2B, MFI, NGO, and institutional partnerships aligned with HomeBiogas’ mission.
• Support expansion initiatives that increase biogas adoption through partner networks.
• Contribute to carbon credit, green energy, and sustainable financing initiatives where relevant.

Reporting & Performance Tracking

• Track partnership performance using data-driven metrics.
• Prepare regular reports for internal leadership and external partners.
• Provide insights and recommendations to improve ROI, partner satisfaction, and impact.

Training & Partner Enablement

• Support partner training initiatives to ensure product, process, and value proposition alignment.
• Strengthen partner capacity to effectively promote and support HomeBiogas solutions.

​Requirements

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Economics, Finance, Marketing, Communications, or a related field.
• Minimum 3–5 years experience in partnerships, relationship management, or business development.
• Strong background in the microfinance sector (MFIs, SACCOs, PAYGO, asset financing).
• High proficiency in Excel and other reporting tools.
• Comfortable working in structured, data-driven environments.

Core Competencies:

• Excellent communication and stakeholder management skills.
• Strong process improvement and problem-solving ability.
• Ability to train, influence, and work cross-functionally.

Added Advantage:

• Experience in green energy, climate finance, carbon credits, or PAYGO models.
• Exposure to donor-funded or impact-driven projects.

Key Performance Indicators (KPIs)

• Number and quality of active partnerships managed.
• Partner performance against agreed commercial and operational targets.
• Customer acquisition volumes generated through partner channels.
• Timeliness and accuracy of partnership reporting.
• Partner satisfaction scores and retention rates.
• Efficiency improvements in partnership processes.
• Contribution to biogas installations and market expansion via partners

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Key Responsibilities

Category Strategy & Planning

• Develop and execute the annual category marketing plan for Diaper Category, aligned with growth and profitability targets.
• Identify consumer, channel, and innovation opportunities (e.g. hygiene trends, wellness, affordability, pack-price architecture).
• Translate consumer and shopper insights into actionable brand, innovation, and trade marketing initiatives.

Brand Management & Communication

•  Lead brand positioning and communication for Diaper Category and emerging brands.
• Develop and execute ATL, BTL, and digital campaigns that build awareness, trial, and preference.
• Ensure consistent brand storytelling across packaging, advertising, and point-of-sale materials.

Trade & Channel Activation

• Design and implement trade marketing and in-store activation plans in partnership with Sales and RTM teams.
• Work with distributors to ensure visibility, availability, and execution excellence at launch and scale-up stages.
• Measure and continuously improve activation ROI and trade spend effectiveness.

Innovation & Portfolio Development

• Lead and support NPD initiatives from concept validation to launch execution and post-launch performance reviews.
• Partner closely with R&D, Supply Chain, Quality, Finance, and Sales to ensure feasibility, readiness, and speed-to-market.
• Identify whitespace opportunities for portfolio expansion and line extensions within Personal Care.

Data & Performance Management

• Track brand health, category share, pricing, and volume KPIs using dashboards and market data.
• Use insights to guide portfolio prioritisation, pricing decisions, and marketing investment.
• Prepare category performance reports and business reviews for CRT and senior leadership

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field
• CIM, MBA, or equivalent professional qualification preferred
• 5–8 years’ experience in FMCG marketing, with at least 3 years in brand or category management
• Strong experience in the Personal Care, Home Care, or related fast-moving
• consumer goods (FMCG) categories, preferably within the Hygiene and Personal Care segment
• Proven end-to-end experience in new product development and successful product launches
• Solid understanding of General Trade and Modern Trade dynamics in Kenya and the wider region
• Experience working with well-known brands in Kenya; exposure to the diaper category is an added advantage
• Demonstrated ability to manage marketing agencies, budgets, and trade marketing activations
• Creative, strategic thinker with the ability to develop innovative and unconventional marketing approaches

Preferred

• Exposure to pricing, pack architecture, and portfolio optimisation
• Familiarity with SAP (S4HANA), BI dashboards, or marketing analytics tools
• Experience in hygiene, beauty, or wellness-driven categories