Fresh Jobs at HF Group

Principle Accountabilities

• Present, promote and sell products to existing and prospective customers
• Establish, develop, and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling and continuously improve through feedback.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Deliver the agreed upon sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members and other departments
• Analyze the territory/market's potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Any other duties as may be assigned from time to time.

Key Competencies and Skills

• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Ability to work under pressure.
• Excellent problem solving and decision-making skills.
• Knowledgeable with industry's rules and regulations.
• Results driven and customer focused.
• Basic understanding of the insurance industry and products.

Minimum Qualifications, Knowledge and Experience

• Diploma from a reputable institution. Bachelor's degree or equivalent will be of an added advantage.
• Certificate of proficiency in Insurance (COP) - Mandatory.
• ACII or AllK or progress towards the same will be an added advantage.
• Six months sales experience.

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Principle Accountabilities

Strategy & Channel Growth

• Define and execute the end-to-end business channels strategy aligned to the Group’s ambition to become a technology-led financial institution
• Drive growth of digital channels (Mobile & Internet Banking) with a strong focus on adoption, usage, and revenue generation
• Identify and unlock new revenue streams across payments, lending and other value streams

Product Development & Agile Delivery

• Lead the end-to-end product lifecycle: ideation, design, build, launch, and optimization
• Drive Agile delivery across squads, ensuring timely and high-quality releases
• Provide strong oversight across all initiatives, ensuring alignment between business, technology, and customer needs
• Ensure solutions are built using human-centered design, Lean Startup, and Agile principles
• Champion customer-centricity, ensuring solutions address real customer needs and pain points
• Drive personalization through different tools and mechanics through the use of data

Commercialization & Digital Growth

• Own commercial success of all channel products, including revenue targets, adoption, and customer growth
• Work closely with Marketing to drive go-to-market strategies, digital campaigns, and customer engagement initiatives
• Leverage data and analytics to optimize conversion funnels, customer journeys, and retention strategies
• Build and execute partnership strategies to enhance distribution and monetization

Stakeholder & Cross-functional Leadership

• Lead collaboration across business (all subsidiaries), technology, risk, compliance, and marketing
• Ensure strong alignment and execution across all stakeholders
• Provide clear direction and prioritization across multiple concurrent initiatives

Team Leadership & Capability Building

• Lead and manage a team of Product Owners, Scrum Masters, and Commercial Leads
• Build a high-performance, outcome-driven culture focused on delivery and impact
• Provide coaching and mentorship to develop strong product, Agile, and commercial capabilities within the team

Key Competencies and Skills

Technical Competencies

Demonstrated ability to lead cross-functional teams including Product Owners, Scrum Masters, and commercial teams Strong understanding of:

• Digital channels, payments, and lending ecosystems
• Customer acquisition, digital marketing, and growth strategies
• Data-driven decision-making and customer analytics
• Strong stakeholder management with the ability to influence at senior leadership level

Minimum Qualifications, Knowledge and Experience

Academic & Professional Qualifications

• Bachelor’s degree in Business, Technology, or a related field (Master’s degree preferred)
• Professional training/certification in Agile, Product Development, Digital Marketing – would be an added advantage

Work Experience

• 10+ years’ experience in banking, fintech, or digital financial services

Proven experience in:

• Digital product development and management (Mobile/Internet Banking preferred)
• Agile project delivery in complex environments
• Commercialization of digital products (growth, adoption, revenue ownership)