Fresh Jobs at ITM Kenya Ltd

About the job

• The Data Entry Officer is responsible for registering, verifying and safeguarding the information from the information sheets relating to the FERI, FERE and ADC forms in the SYGREM system, while guaranteeing the quality, reliability and confidentiality of the data.

Responsibilities

• Accurately enter information into the SYGREM system;
• Verify the accuracy and completeness of the data before validation;
• To safeguard declarations and ensure their traceability;
• Identify and report errors or inconsistencies to the line manager;
• Respect the deadlines for processing files;
• Guarantee the confidentiality and security of information;
• Organize and archive physical and digital documents;
• Collaborate with relevant teams for data validation;

Requirements

Technical skills:

• Proficiency in computer tools (MS Word, Excel, database systems)
• Experience or knowledge of the reporting system on a platform (asset)
• Excellent typing speed and accuracy
• Data Control and Validation Capability
• Knowledge of administrative procedures in Kenya

Behavioural skills:

• Rigor and attention to detail
• Discretion and respect for confidentiality
• Good organization and priority management
• Ability to work under pressure
• Team player and effective communication
• Reliability and professional integrity

Education and experience

• Baccalaureate to Bac+2 level in computer science, management, administration or equivalent
• 1-2 years minimum in data entry or similar administrative position
• Experience in a government or migration environment desired

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About the job

• The Call Center Agent is responsible for receiving, analysing and processing customer requests via various channels (e-mail, digital platform, telephone and physical reception), ensuring the compliance of files relating to the FERI, FERE and ADC procedures, until they are transmitted for validation.

Responsibilities

• Ensure the reception and handling of customer requests on all available channels;
• Verify the presence and compliance of the mandatory documents for the FERI, FERE and ADC files;
• Identify missing parts and follow up with customers for additional information;
• Create and accurately populate the information sheets for FERI, FERI and ADC;
• Ensure the traceability of requests in the SYGREM system;
• Transmit complete files to the data entry officer for a certified copy to the controller;
• Comply with processing times and internal procedures;
• Guarantee the quality of customer service and user satisfaction;
• Ensure the confidentiality of the information processed.

Requirements

Technical skills:

• Proficiency in office tools (Microsoft Office) and customer relationship management (CRM) platforms
• Good knowledge of the administrative procedures related to FERI, FERE and ADC files (or ability to learn them quickly)
• Excellent written and oral communication (English required, Swahili and French appreciated)
• Ability to analyze and verify administrative documents
• Good priority management and timeliness

Behavioural skills:

• Customer service and results-oriented
• Rigor and attention to detail
• Good interpersonal skills and active listening skills
• Responsiveness and proactivity
• Ability to work under pressure
• Team spirit and collaboration
• Integrity and confidentiality

Education and experience:

• Minimum Bac +2 in administration, management, communication or related field
• 1 to 2 years minimum in call center, customer service or administrative file management
• Experience in a regulatory or logistics environment in Kenya is an asset

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About the job

• The Human Resource role will focus on strategic workforce planning, talent acquisition, employee experience, and digital workplace culture.
• Key responsibilities will include managing hybrid/remote teams, fostering diversity and inclusion, performance management, compliance, and leveraging HR analytics to drive productivity.

Responsibilities

• Talent Acquisition & Onboarding: Managing end-to-end recruitment, by sourcing and implementing digital onboarding processes.
• Employee Experience & Culture: Driving engagement initiatives, strengthening organizational culture in hybrid environments, and enhancing employee wellbeing.
• Performance & Development: Implementing continuous performance management systems and managing employee development.
• HR Analytics & Technology: Using data to forecast staffing needs, measure productivity, and inform strategic decisions.
• Compliance & Admin: Ensuring compliance with updated labor laws, managing payroll, and maintaining digital HR records.
• Management Engagement: Engaging the management on employee performance appraisal, Budget allocations and Human Resource engagement activities such as team building.

Requirements

• Technology Proficiency: Experience with HRIS, AI recruitment tools, and remote communication platforms.
• Strategic Thinking: Ability to link HR initiatives to business operations and commercial goals.
• Communication & Empathy: Strong interpersonal skills for handling employee relations, dispute resolution, and employee welfare.
• Analytical Ability: Competence in reviewing HR data and metrics to improve performance.
• Education: Bachelor’s/Diploma in degree in HR, Business Administration, or related field preferred.
• Experience: Over three years’ experience in a busy environment/Firm managing over 20 Employees.

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About the job

• Experienced Accountant skilled in managing financial records, preparing reports, and ensuring compliance with accounting standards. Proficient in bookkeeping, budgeting, and financial analysis, with expertise in using accounting software. Adept at reconciling accounts, processing invoices, and supporting audit activities to maintain accurate and timely financial information. Strong attention to detail and ability to work collaboratively within a team.

Responsibilities

• Financial Reporting & Analysis: Prepare monthly management accounts (P&L, Balance Sheets, Cash Flow) and analyze budget variances.
• Compliance & Tax: Ensure compliance with current tax laws and regulations, preparing tax returns and documentation.
• Transaction Management: Record and reconcile daily financial transactions, including payables, receivables, and petty cash.
• System Maintenance: Maintain accurate general ledgers and ensure data confidentiality.
• Auditing Support: Support internal and external audits by compiling required documentation.
• Strategic Input: Monitor budget performance and advise management on financial health and liquidity.
• Weekly Reports: Reconciling and Sharing weekly invoice reports to our partners, as well as enhance weekly revenue collection of all shared invoices.

Requirements

• A degree/Diploma in accounting, finance, or a related field.
• Professional qualification (e.g., CPA, ACCA) is highly desirable.
• Proven experience in an accounting role with strong knowledge of accounting principles and tax regulations.
• Proficiency in accounting software, ERP systems, and MS Excel.
• High attention to detail, analytical skills, and strong communication skills.