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Lafayette Resources is a Human Capital, and Business Consulting Company, providing an array of top level consulting services.
At Lafayette Resources, we are Bold and Tenacious, we love to take on big challenges and win, and we always partner closely with our clients in providing long lasting business solutions. We are Ambitious, Restless, highly Energized...
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Are you a Marketing Professional who is ready to take a significant career move?
We are seeking to fill the position of a Brand Marketing Manager for our client in the manufacturing sector.
Our Client is a leading paint manufacturer with over 45 years’ experience in the manufacture of paint and paint related products. Over the years the company has expanded its offering from the initial Economy Range of paints to the Premium Range, as well as a host of other top international brands.
The Company’s paint products are widely distributed in Kenya, Uganda, Tanzania, Rwanda, Burundi, DRC and Southern Sudan.
JOB PURPOSE
The position is responsible for all marketing activities including; Strategy, Execution, and Reporting of marketing content and the evolution digital platforms through best in class customer experience.
The job holder will manage Marketing function to ensure business targets are achieved through planning and implementation, short and long term, targeted toward existing and new markets. The brand manager will be expected to work cross-functionally to drive improvement in Sales, implement marketing strategies and processes whilst developing strong relationships with internal process owners, external stakeholders and concerned government agencies.
SCOPE OF FUNCTION / KEY RESPONSIBILITIES
KEY JOB REQUIREMENTS
- Management of Marketing
- To contribute to the Annual Operational Plans, monitoring and to report on performance.
- To provide accurate sales forecasts for local and export markets as and when required.
- To analyze sales figures for local and export markets and ensure that plans are put in place to drive improvements.
- Prepare performance reports in a timely and accurate manner, to include accurate sales figures and market activity performance as and when required.
- To monitor both budgetary and service delivery performance against targets, in order to achieve high standards of delivery and customer satisfaction.
- In accordance with the development of marketing plans for sales schemes, the head of Marketing will co-ordinate appropriate market research information e.g. acquiring comparable values, engaging competitors to obtain comparable prices.
- Coordinating all marketing campaigns, including launch events, PR, website updates, and appropriate press releases.
- Preparation of full marketing feasibility assessment reports and designing and development of marketing schemes.
- Ensure the delivery of an excellent quality marketing service against Key Performance Indicators, which are continually improved and meet the diverse needs of customers.
- Co-ordinate the setting of the marketing budgets and ensure that these are appropriately monitored against Key Performance Indicators.
- Work with internal departments such as production to ensure efficiencies and revenue is maximized.
- Monitor and evaluate individual and team performance through regular coaching and development programs.
- Develop and nurture good working relations with customers and other industry players.
- Hold regular and structured review meetings with key customers to assess the business overall performance.
- Legal Compliance
- Ensure that legal requirements for Marketing are met and proper records are maintained.
- Management & Reporting
- Take a leading role in managing reports to ensure performance metrics are reviewed and achieved.
- Implement ROI and ROP as a measure of performance.
- Training and Development
- Evaluate the training needs of all staff reporting to the position and ensure appropriate plans are in place.
- Ensure that Marketing staff are actively involved in Business Improvement programs
- Monitor team members KPI’s on a regular basis to drive performance
Qualifications and Experience
- A Bachelor’s degree in business related field from a recognized academic institution
- Professional certification in marketing and or any other relevant field
- 7+ years experience in Marketing and brand management, preferably in building and construction, or manufacturing sectors
- Proficient in digital marketing tools
Functional Competencies
- Creative in Ideation and follow through on execution
- Outstanding in Market intelligence and business development skills
- Possess strong Communication skills and Interpersonal skills
- Skilled in digital and Social media audience engagement tools and abilities
- Financial management skills, problem solving & negotiation skills
- Planning & organizing skills
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Are you a Technical Sales Professional who is ready to take a significant career move?
We are seeking to fill the position of Technical Sales for our client in the manufacturing sector.
Our Client is a leading paint manufacturer with over 45 years’ experience in the manufacture of paint and paint related products. Over the years the company has expanded its offering from the initial Economy Range of paints to the Premium Range, as well as a host of other top international brands.
The Company’s paint products are widely distributed in Kenya, Uganda, Tanzania, Rwanda, Burundi, DRC and Southern Sudan.
JOB PURPOSE
The job holder will handle all sales activities including identifying new business opportunities, growing existing business through product development and expanding customer base. They will also provide customers with technical advice on raw materials, processing and application formulations.
This role will be working alongside Product Managers, Application Technologists and Account Managers to initiate and convert new opportunities with existing and prospective customers.
SCOPE OF FUNCTION / KEY RESPONSIBILITIES
- Customer Needs Assessment
- Proactively plan for customer and sales visits and development of close relationships with the various decision makers.
- Maintain a comprehensive contact customer database with all key contact details and a thorough understanding of customer needs.
- Regularly update customers with current product portfolio and new product development plans and also prepare detailed and actionable customer visit reports
- Professional and efficient customer service
- Be the point of contact for customers in all aspects, queries, products, orders, deliveries, general accounts etc
- Respond to customers price requests, certificate of analysis, technical data and material safety data sheets
- Resolve queries from customers in a timely manner and ensure prompt dispatch of sample materials and follow up with customers
- Market Intelligence and development
- Monitor market trends and competitor activities and provide reports to the Commercial Manager
- Maintain up-to-date market information, information on potential business opportunities/market as well as regular customer surveys
- Discuss on a regular basis your BD strategy to grow business by adding new customers, expand product portfolio and increase market share with CM
- Supplier Visit Management
- Plan supplier visits and training seminars to ensure all key customer visits are made in a timely manner and at the clients' convenience
- Administrative duties
- Review monthly sales reports
- Discuss sales information in terms of Current sales vs previous periods / financial periods; Current sales vs budget; Product sales analysis; Customer behavior profile
- Strictly adhere to reporting deadlines
- Communicate and coordinate closely all orders and important feedback from customers with the internal sales representatives
- Obtain a general understanding of product ranges and stay up to date with new products and features; and regularly communicate with Finance and Warehouse and logistics teams.
- Execute any additional tasks as required, and occasionally work extra hours to meet job demands as necessary
KEY JOB REQUIREMENTS
Qualifications and Experience
- A Bachelor’s degree in business or Scientific discipline from a recognized academic institution
- 7+ years experience in technical sales, preferably in building and construction, or manufacturing sectors
- Proficient in computer and digital skills
- Possess the ability to interface effectively with commercial and technical contacts from a range of companies
- Demonstrate the ability to work under pressure whilst meeting strict deadlines
- Outstanding in commercial and business acumen
- Possess strong Communication skills and Interpersonal skills
- Financial management skills, problem solving & negotiation skills
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Are you a Sales Professional who is ready to take a significant career move?
We are seeking to fill the position of a Sales Team Leader for our client in the manufacturing sector.
Our Client is a leading paint manufacturer with over 45 years’ experience in the manufacture of paint and paint related products. Over the years the company has expanded its offering from the initial Economy Range of paints to the Premium Range, as well as a host of other top international brands.
The Company’s paint products are widely distributed in Kenya, Uganda, Tanzania, Rwanda, Burundi, DRC and Southern Sudan.
SCOPE OF FUNCTION / KEY RESPONSIBILITIES
- Ensure effective supervision of all direct reports to deliver on required performance, and ensure the team are well trained on customer service and product knowledge
- Frequent and timely visits to various branches in order to ensure effective supervision and reporting.
- Ensure set sales targets are achieved by the team
- Location scouting for new business establishment
- Enhance the visibility of the company through branding
- Monitor performance of the sales teams on set revenue and sales targets
- Monitor after sale activities including handling customer complaints
- Organize marketing activities and sales promotions
- Supervise safety at the work place by ensuring employees are trained in health and safety, and ensure all fire fire fighting equipment are serviced regularly
- Monitor branch performance in regard to sales targets
- Scout for new business and new business locations
- Maintain company visibility through branding and organize marketing activities and sales promotions
KEY JOB REQUIREMENTS
Qualifications and Experience
- A Bachelor’s degree in business related or relevant field from a recognized academic institution
- 5 + years of experience in a similar role.
- Experience in the retail or FMCG a key added advantage.
- In-depth knowledge of sales and marketing techniques and best practices.
- Capacity to manage multiple projects and work with tight deadlines.
- Possess excellent negotiation and team management skills, as well as outstanding written and verbal communication abilities
- Do you think you are up to the challenge?
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Are you a Sales Professional who is ready to take a significant career move?
We are seeking to fill the position of Project Sales for our client in the manufacturing sector.
Our Client is a leading paint manufacturer with over 45 years’ experience in the manufacture of paint and paint related products. Over the years the company has expanded its offering from the initial Economy Range of paints to the Premium Range, as well as a host of other top international brands.
The Company’s paint products are widely distributed in Kenya, Uganda, Tanzania, Rwanda, Burundi, DRC and Southern Sudan.
SCOPE OF FUNCTION / KEY RESPONSIBILITIES
- Maintain and develop project-type customers, including project consultants, integrators, end-users
- Follow up on project progress in real time and effectively coordinate the company's internal resources to promote the completion of the project;
- Provide customers with support for pre-sales service, and ease to delivery phase of the project;
- Based on the company’s solution road-map update regularly and formulate new solution promotion strategies and accordingly develop new sectors to create business opportunities.
- Create and maintaisales goals as well as forecasting future sales trends
- Coordinate with other departments within the company, such as marketing and finance to ensure that all relevant parties are well informed of the project’s status
- Develop and manage budgets for each project while accounting for all costs
- Work with clients to define their needs and goals in order to create effective solutions to meet their requirements
- Develop proposals that detail products or services that meet client needs, outlining pricing information and terms of sale
- Resolve customer service issues by communicating with clients to explain product features and benefits and answering any questions about products or services
- Conduct market research to identify potential clients and determine their needs
- Coordinate with external vendors to obtain products or services from them such as printing materials, arranging travel, etc.
- Report on project status to management and keep them informed of any incidences such as delays or any other issues with the project
KEY JOB REQUIREMENTS
Qualifications and Experience
- A Bachelor’s degree in business related field from a recognized academic institution
- Over 10 years experience of Project Sales
- Experience in the construction industry is an added advantage
- Demonstrated Success in a sales representative or sales manager position, consistently meeting or exceeding targets
- Possess strong interpersonal relationship abilities and solid communication skills, keen market induction ability and strong response capabilities.
- Commitment to continuous development through workshops, seminars and conferences
- Demonstrated ability for presentations, and know how to influence credibly and effectively at all levels of the organization
- Proven ability to drive the sales process from plan to close
- Strong business acumen and industry expertise
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Are you a Merchandiser who is ready to take a significant career move?
We are seeking to fill the position of a merchandiser for our client in the manufacturing sector.
Our Client is a leading paint manufacturer with over 45 years’ experience in the manufacture of paint and paint related products. Over the years the company has expanded its offering from the initial Economy Range of paints to the Premium Range, as well as a host of other top international brands.
The Company’s paint products are widely distributed in Kenya, Uganda, Tanzania, Rwanda, Burundi, DRC and Southern Sudan.
SCOPE OF FUNCTION / KEY RESPONSIBILITIES
- Will be responsible for operating the physical and online merchandise shops (the e-commerce platform). This include displaying and selling branded merchandise, managing stock deliveries, executing promotions and sales plans and monitoring merchandise trends
- Maintain and create attractive display of products both physically and online
- Ensure that the right amount of merchandise is available at all times
- Working with the manager to create a product range, request for stock and create purchase plans in collaboration with the Procurement Office
- Create sales plans for stocked products, drive sales targets and do analysis of trends for the physical and online shops
- Promote new products and any special deals
- Maintain stocks ensuring there are no stock outs, activate products, capture price lists and amend quantities on the go
- Collaborate with Finance Office and ensure smooth running of operations, accounts, sales and profits.
- Create and maintain communication plans to promote branded merchandise. Help with design and photography of the online products
- Monitor sales trends and report on the best-selling products
- n Create a friendly buying experience for customers and provide customer feedback reports to the supervisor. Process customer payments at the checkout point/till.
- n Collaborate with other team members to keep the sales floor area clean and organized at all times.
- n Maintain daily sales records and provide weekly sales reports.
KEY JOB REQUIREMENTS
Qualifications and Experience
- Diploma in Sales and Marketing
- Minimum 2 years relevant work experience i.e. working in a busy merchandise or products outlet, digital marketing and e-commerce sales experience.
- Fully proficient in Microsoft office suite
- Experience in Social media and digital marketing skills.
- Basic website/e-commerce management skills.
- Strong oral and written communication abilities and interpersonal skills.
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Are you Customer Service Professional who is ready to take a significant career move?
We are seeking to fill the position of Customer Service Booker for our client in the manufacturing sector.
Our Client is a leading paint manufacturer with over 45 years’ experience in the manufacture of paint and paint related products. Over the years the company has expanded its offering from the initial Economy Range of paints to the Premium Range, as well as a host of other top international brands.
The Company’s paint products are widely distributed in Kenya, Uganda, Tanzania, Rwanda, Burundi, DRC and Southern Sudan.
SCOPE OF FUNCTION / KEY RESPONSIBILITIES
- Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns
- Resolving customer complaints or issues in a timely and efficient manner.
- Providing information to customers about products or services.
- Documenting customer interactions and transactions in a call center software.
- Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
- Keeping current with company and industry-related information to ensure accurate information is provided to customers.
- Identifying and escalating complex customer issues to a supervisor or manager as needed.
- Following up with customers to ensure their needs were met.
- Participating in training and development programs to improve skills and performance.
KEY JOB REQUIREMENTS
Qualifications and Experience
- A diploma in business or any relevant field from a recognized academic institution
- Minimum 2 years experience working as a customer service representative, or in a call center
- Possess both written and oral communication skills, be hands-on and detail oriented, demonstrate effective planning and execution abilities
- Ability to work under pressure whilst meeting set deadlines
- Possess computer and digital skills
Method of Application
Interested and qualified candidates should forward their CV to: service@lafayette-resources.com using the position as subject of email.
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