Fresh Jobs at TMD Kenya (Thika Motor Dealers)

Role Description

• Reporting to the Manager - Workshop Operations, the Workshop Controller is accountable for the overall performance of the workshop, with a strong focus on turnaround time, quality assurance, customer satisfaction, and revenue optimization

KEY RESPONSIBILITIES

Workshop Operations Management

• Supervise daily workshop operations; scheduling, workflow, resource allocation, and productivity tracking
• Monitor KPIs including job completion rates, technician utilization, and service bay optimization
• Ensure compliance with KEBS, NTSA, and manufacturer specifications
• Maintain workshop safety standards in line with OSHA Kenya regulations.

Policy & Procedure Adherence (Non-Negotiable)

• Enforce 100% compliance with all company policies, manufacturer procedures, and regulatory requirements
• Conduct daily compliance audits using standardized checklists and documentation protocols
• Implement a zero-tolerance policy for safety violations and procedural non-compliance
• Ensure complete traceability of all work performed with proper documentation and sign-offs

Turnaround Time Optimization (Critical Success Factor)

• Establish and monitor strict TAT timelines, ensuring promised delivery times are met 100%
• Implement real-time job tracking with hourly progress updates and bottleneck identification
• Maintain emergency fast-track lanes for urgent requirements with a 2-hour service guarantee
• Pre-order critical parts based on service forecasting to eliminate parts-related delays

MINIMUM QUALIFICATIONS

• Degree in Automotive Engineering, Mechanical Engineering, or a related technical field
• Trade certification from a recognized automotive training institution
• Valid driving licence; Class B minimum; Class C preferred
• Professional certifications from major automotive manufacturers are an added advantage

EXPERIENCE & COMPETENCIES

Experience

• 5–7 years of progressive experience in automotive workshop operations (MANDA
• Minimum 3 years in a supervisory or management role within an automotive service environment
• Demonstrated proficiency with modern diagnostic equipment and automotive technologies
• Proven track record of achieving operational and financial targets

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Role Description

• The Sales Consultant is the face of TMD to every prospective vehicle buyer. This is not a passive order-taking role, it demands proactive pipeline generation, consultative selling discipline, and a genuine commitment to delivering an exceptional purchase experience from first contact through to post-delivery follow-up. You will be directly accountable for your own sales results, customer satisfaction scores, and long-term customer retention within your assigned portfolio.
• If you are results-driven, customer-obsessed, resilient under pressure, and hungry for commercial success, this is the role for you.

Key Responsibilities

Prospecting & Lead Generation

• Proactively generate new sales leads through field visits, cold calling, referrals, networking events, and digital channels within the assigned territory or customer segment
• Respond to all inbound enquiries, walk-in, telephone, and digital, within 1 hour; qualify leads effectively and progress every live opportunity with urgency and structure
• Maintain a real-time, accurate personal sales pipeline in the CRM system, updated on the same day as every customer interaction

Needs Analysis & Vehicle Presentation

• Conduct thorough needs assessments with every customer, identifying operational requirements, budget, financing preferences, and decision timeline before recommending a vehicle
• Deliver compelling, tailored vehicle presentations and demonstrations that connect product features directly to the customer’s specific use case
• Maintain comprehensive, current knowledge of the full Isuzu vehicle range: specifications, pricing, features, warranty terms, and available accessories

Quotation, Negotiation & Closing

• Prepare accurate, professional vehicle quotations within 24 hours of every customer enquiry, covering pricing, financing options, and applicable promotions
• Present pricing, trade-in values, financing structures, and total cost of ownership clearly and transparently, ensuring the customer fully understands their commitment before signing
• Negotiate effectively within approved pricing and discount guidelines; escalate deals requiring exceptions to the Sales Manager without delaying the customer

Finance, Insurance & Value-Added Product Sales

• Present vehicle financing options to every customer, hire purchase, lease, and balloon payment structures, through TMD’s banking partners
• Actively promote and facilitate motor insurance placement and value-added products: extended warranties, accessories packages, service plans, and paint protection
• Achieve monthly targets for finance penetration (minimum 60% of units sold), insurance attachment, and value-added product sales
• Ensure all financial product documentation is completed accurately and submitted without delay

Minimum Requirement

• Diploma or Certificate in Sales, Marketing, Business Administration, or a related field from a recognised institution
• Kenya Certificate of Secondary Education (KCSE), minimum Grade C+ or equivalent
•  Valid driver’s licence

Minimum Ex[erience

• Minimum 2–3 years’ proven experience in a direct sales role in motor vehicle industry, with a demonstrable, verifiable track record of achieving individual sales targets. This is a mandatory requirement
• Experience managing a personal customer portfolio and sales pipeline in a structured, CRM-driven environment
• Customer-facing experience in retail, B2B, or service sales involving high-value transactions