Fresh Vacancies at SKM Africa

Key Responsibilities

• Manage and coordinate the Managing Director’s calendar, including scheduling meetings, appointments, and engagements.
• Act as a key liaison between the Managing Director and internal and external stakeholders, including clients, suppliers, and staff.
• Prioritize, track, and follow up on issues and correspondence addressed to the Managing Director, including sensitive and confidential matters.
• Coordinate office activities and operations to ensure efficiency and compliance with company policies.
• Manage front desk operations, including receiving and directing visitors, handling incoming calls, emails, letters, and packages.
• Oversee office cleanliness, workstations, and coordination of support staff responsible for office upkeep.
• Track office supplies and inventory and place orders as required.
• Support general administrative and operational tasks to ensure smooth functioning of the Head Office.

Requirements

• Diploma or Bachelor’s degree in Business Administration or a related field.
• 2–3 years’ experience in an administrative or office support role (experience in financial services is an added advantage).
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in Microsoft Office applications and familiarity with CRM systems.
• Excellent verbal and written communication skills.
• High level of integrity, professionalism, and ability to handle confidential information.
• Customer-focused mindset with the ability to support team and operational success.

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Key Responsibilities

• System & Network Installation: Setting up new hardware, software, operating systems, printers, servers, and network equipment like routers and switches.
• Troubleshooting & Repair: Diagnosing and resolving issues with hardware, software, and network connectivity for users and systems.
• User Support: Assisting employees with technical difficulties via phone, email, or in-person.
• Maintenance & Upgrades: Performing routine maintenance, security upgrades (firewalls, antivirus), and necessary system upgrades.
• Monitoring: Monitoring computer systems, networks, and servers to ensure optimal performance and identify potential problems.
• Inventory & Documentation: Maintaining records of IT equipment and creating or updating technical documentation and user manuals.
• Backups & Data Recovery: Performing regular data backups and implementing recovery solutions.

Requirements

• Diploma or bachelor’s degree (IT-related field preferred).
• At least 3 years’ experience in a similar field.
• Strong understanding of hardware, software, and network systems.
• Excellent communication and interpersonal skills, with the ability to support and train end-users.
• Results-driven, proactive and highly self-motivated.
• High integrity, strong ethics, and commitment to maintaining data security and IT compliance standards.

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Key Responsibilities

• Strategic Leadership & Planning
• Develop and implement effective collections and recovery strategies to reduce delinquency and minimize credit losses.
• Set and monitor monthly and quarterly collection and recovery targets aligned with business objectives.
• Provide strategic recommendations to the CEO/MD on portfolio performance, risk exposures, and emerging trends.
• Lead continuous improvement initiatives to strengthen recovery operations and optimize financial outcomes.
• Portfolio Management
• Oversee the collection and management of secured loan portfolios
• Monitor ageing reports and segment high-risk accounts to prioritize recovery actions.
• Ensure full compliance with internal credit policies, collection SOPs, and regulatory guidelines.
• Track NPL performance and implement corrective action plans to safeguard portfolio quality.
• Team Leadership & Performance Management
• Lead, coach, and evaluate the performance of branch team leaders and collection teams.
• Establish clear performance targets, service expectations, and accountability frameworks.
• Foster a culture of discipline, responsibility, teamwork, and ethical recovery practices.
• Coordinate staff capacity-building, training, and development to enhance recovery effectiveness.
• Recovery Operations
• Provide oversight on repossession processes for secured assets, ensuring legal procedures are followed.
• Provide oversight on valuation, storage, and disposal of repossessed assets (motor vehicles, properties, etc.).
• Coordinate with legal teams and external partners to expedite legal recoveries and auction processes.
• Ensure disposal of assets is transparent, documented, and value-maximizing.
• Reporting & Analysis
• Prepare and submit daily, weekly, and monthly reports on collections, arrears, and portfolio performance.
• Analyze key performance indicators, including recovery rates, NPL ratios, and collection efficiency.
• Provide data-driven insights to guide decision-making and strategic planning.
• Maintain dashboards for real-time portfolio monitoring and risk tracking.
• Stakeholder Management
• Collaborate with Finance, Credit, Legal, and Operations departments to resolve operational bottlenecks.
• Liaise with recovery agencies, auctioneers, valuers, and law enforcement where required.
• Maintain positive and professional relationships with internal and external stakeholders.
• Policy Compliance & Risk Management
• Ensure all collection and recovery activities comply with legal, ethical, and regulatory standards.
• Identify and escalate suspicious activities, fraud risks, or policy breaches.
• Recommend and enforce process improvements to strengthen internal controls and reduce default risks.

Requirements

• University degree (Preference given to a Business-related degree)
• Minimum of 6+ years’ experience in credit, collections, or recovery within financial services.
• Demonstrated 3+ years of experience managing secured loan recoveries and legal recovery processes.
• Risk anchored understanding/experience of Credit Management Goals, credit policy, and NPL/PAR reduction
• Proven track record in leading teams and achieving recovery performance targets.

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Key Responsibilities

• Business Development & Origination
• Originate and grow a logbook and asset-based lending business through dealers, agents, referrals, and direct sourcing.
• Structure appropriate loan facilities based on asset value, client repayment capacity, and risk profile.
• Actively grow customer numbers while maintaining disciplined credit standards.
• Credit & Asset Evaluation
• Conduct detailed borrower assessments, including income analysis, cash-flow review, and affordability checks.
• Verify ownership, condition, and market value of motor vehicles and other movable assets offered as collateral.
• Work closely with the Credit Perfection Team to ensure proper valuation, registration, and perfection of securities.
• Portfolio Quality & Risk Management
• Ensure compliance with all KYC, AML, credit, and collateral-management policies.
• Maintain a high-quality portfolio by monitoring repayments, flagging early warning signs, and supporting collections.
• Ensure all loan documentation and asset custody controls are accurate and up to date.
• Customer & Relationship Management
• Build strong, long-term client relationships anchored on transparency and service excellence.
• Drive repeat business and referrals through effective post-disbursement engagement.
• Reporting & Performance Management
• Submit accurate and timely sales, disbursement, portfolio, and asset-tracking reports.
• Track performance against targets and contribute to continuous improvement initiatives.
• Support, grow, and mentor junior BD Executives to deliver consistent performance.

Requirements

• Bachelor’s degree (Business-related field preferred).
• At least 4 years’ experience in logbook finance, asset-based lending, microfinance, or banking.
• Strong understanding of collateralized lending and portfolio management.
• Strong understanding of credit risk, collateral evaluation, and customer lifecycle management.
• Excellent communication, negotiation, and relationship-management skills.
• Results-driven, persuasive, and highly self-motivated.
• High integrity, strong ethics, and commitment to responsible lending