Careers at Accor

Job Description

Personal Training:

• Conduct personalized fitness assessments and create tailored exercise programs to meet the individual goals and needs of guests.
• Lead one-on-one and group fitness sessions, providing guidance on proper exercise techniques, form, and safety.
• Monitor and adjust exercise programs as needed to ensure guests’ progress and address any changes in their fitness levels or goals.

Guest Interaction:

• Greet guests warmly and provide exceptional customer service, ensuring a positive and motivating experience in the gym.
• Offer advice on fitness routines, nutrition, and overall wellness to support guests’ health and fitness objectives.
• Address any guest concerns or questions promptly and professionally.

Facility Maintenance:

• Ensure that all gym equipment is well-maintained, clean, and in good working order.
• Monitor the cleanliness and organization of the gym area, including the proper use and storage of equipment.
• Report any maintenance issues or equipment malfunctions to management and follow up on necessary repairs.

Safety & Compliance:

• Enforce gym safety rules and guidelines to ensure a safe workout environment for all guests.
• Conduct regular checks of gym equipment and safety features to prevent accidents and maintain a secure facility.
• Provide first aid and emergency response as needed, adhering to health and safety protocols.

Program Development:

• Develop and implement fitness programs, classes, and workshops that align with the spa’s wellness philosophy and guest interests.
• Stay current with industry trends and best practices in fitness and wellness to keep the gym’s offerings innovative and effective.

Team Collaboration:

• Work closely with other gym and spa team members to ensure a seamless and high-quality guest experience.
• Support and contribute to a positive and collaborative work environment, fostering teamwork and communication.

Qualifications

Certification from a recognized fitness organization is required.

• Diploma in Exercise Science, Kinesiology, or a related field preferred.
• Minimum of 2-3 years of experience as a Gym Instructor or Personal Trainer, preferably in a luxury or wellness-focused environment.
• Strong knowledge of exercise physiology, fitness programming, and equipment use.
• Excellent communication and interpersonal skills, with the ability to motivate and engage guests.
• Ability to provide personalized training and adapt programs based on individual needs and goals.
• First Aid and CPR certification required or willingness to obtain.
• Flexibility to work various shifts, including weekends and holidays.

go to method of application »

Job Description

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required •    Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
• Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelines
• Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
• Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
• Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
• Assist in the recruitment and selection of Team Members for the department, when required
• Organise skill training for housekeeping team members in conjunction with the Talent and Culture
• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
• Communicate with all departments in the property to ensure a smooth flow of work
• Prepare accurate reports as required by the head of department
• Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
• Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
• Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
• React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
• Recommend strategies to improve Guest comfort / experience
• Daily check and maintain team members grooming standards 
• Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
• Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
• Conducts timely performance development appraisals for housekeeping team members 
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure 
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Qualifications

• Proven experience as a Housekeeping Supervisor or similar role in a hotel environment.
• Excellent knowledge of cleaning and sanitation products, techniques, and methods.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and delegate effectively.
• Exceptional communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Availability to work shifts, including weekends and holidays, as needed.
• Additional certification in hospitality management or related field is a plus.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

go to method of application »

Job Description

You are a creative and talented individual with a proven ability to lead a Culinary team and a commitment to safe, efficient operations and exceptional cuisine. As Executive Sous Chef, your expertise in recipe development will elevate our menus and your leadership inspires and fosters culinary talent.

What you will be doing:

• Providing direction for all day to day Culinary operations
• Meeting daily with the Executive Chef to communicate daily operational challenges & successes
• Leading the daily culinary briefings
• Providing guidance and direction to your Culinary team, setting performance goals and standards and monitoring performance to provide timely, meaningful, and specific feedback
• Ensuring proper scheduling of weekly and annual vacation for Culinary colleagues while effectively managing Watson labor standards
• Controlling labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the department, division and hotel
• Setting up control systems to assure quality, portion consistency, and the ability to create proper purchasing specifications
• Monitoring and reviewing operating criteria and developing an awareness of the importance of food preparation and quality
• Completing monthly one-on-ones, probation and annual reviews of kitchen managers as required
• Conducting daily walk-throughs of kitchen areas to ensure proper cleanliness, following up with the Chief Steward when needed
• Ensuring consistent on-the-job training sessions are completed for all culinary colleagues and leaders
• Liaising daily with Food & Beverage Managers and the Culinary team to keep open lines of communication and relay guest feedback
• Partnering with Food & Beverage Managers to create innovative and successful promotional ideas while performing any other reasonable duties as required by the Executive Chef
• Striving to improve all food preparations, presentations and menu selections
• Striving to achieve and surpass our Voice of the Guest targets including food quality, menu content, variety of menu, and timeliness of service
• Chairing the monthly departmental communication meetings with Culinary colleagues
• Creating food menus for Banquets, In Room Dining, and Restaurant
• Meeting with Storekeepers to ensure quality and par levels are maintained
• Promoting a fun, professional and disciplined work environment while building mutual trust, respect and cooperation among team members
• Utilizing your keen interpersonal and communication skills to lead, influence and encourage others
• Actively sharing your ideas, opinions & suggestions in the weekly Chefs meeting
• Actively walking the hotel to ensure all Restaurant, In Room Dining, Banquet, and Meeting Room food quality and set–ups
• Interacting closely with Catering department to assist in coordinating event food and meeting with clients
• Ensuring all VIP visits are handled and prioritized properly
• Continually expanding on our current Food product to lead our colleagues to the next level
• Actively recruiting talent to strengthen our Culinary team’s skill set
• Performing other duties and projects as assigned

Qualifications

Your experience and skills include:

• Experience in a senior culinary leadership role for a minimum of 5 years in a comparable property.
• Diploma in Culinary Arts or related field.
• Proven leadership and managerial skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service.
• Current on all culinary trends and active in the furthering of his/her or her own culinary development.
• Extremely creative with strong service skills and a demonstrated ability to energize a diverse team of culinary professionals.
• Proven financial planning skills with the ability to analyze data and trends and implement strategies for improvement.