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  • Posted: Oct 7, 2024
    Deadline: Not specified
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  • Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Read more about this company

     

    Housekeeping Supervisor

    Job Description

    • Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required •    Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
    • Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelines
    • Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
    • Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
    • Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
    • Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
    • Assist in the recruitment and selection of Team Members for the department, when required
    • Organise skill training for housekeeping team members in conjunction with the Talent and Culture
    • Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
    • Communicate with all departments in the property to ensure a smooth flow of work
    • Prepare accurate reports as required by the head of department
    • Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
    • Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
    • Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
    • React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
    • Recommend strategies to improve Guest comfort / experience
    • Daily check and maintain team members grooming standards 
    • Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
    • Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
    • Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
    • Conducts timely performance development appraisals for housekeeping team members 
    • Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
    • Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure 
    • Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
    • Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

    Qualifications

    • Proven experience as a Housekeeping Supervisor or similar role in a hotel environment.
    • Excellent knowledge of cleaning and sanitation products, techniques, and methods.
    • Strong organizational and time-management skills.
    • Ability to prioritize tasks and delegate effectively.
    • Exceptional communication and interpersonal skills.
    • Attention to detail and problem-solving abilities.
    • Availability to work shifts, including weekends and holidays, as needed.
    • Additional certification in hospitality management or related field is a plus.

    Additional Information

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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    Method of Application

    Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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