Vacancies at BasiGo

About the Role:

BasiGo is seeking a diligent and proactive HSE Associate to ensure the safety, compliance, and environmental sustainability of our operations in Kenya and Rwanda. Reporting to the ESG Manager, you will be responsible for developing, implementing, and managing health, safety, and environmental protocols across the company. You will play a key role in ensuring compliance with local and international regulations, supporting audits, and leading impactful training programs that promote a culture of safety, sustainability, and operational excellence. This role will also involve occasional travel to Rwanda.  

What You Will Do:

HSE Policy and Procedure Development and Implementation:

• Assist in the development and implementation of HSE policies, procedures and work instructions.
• Ensure alignment of HSE policy and procedure documents with local regulations and international standards such as those of International Labour Organization(ILO) and World Health Organization (WHO) Environmental, Health, and Safety General Guidelines.
• Maintain accurate records of all updates and revisions to HSE policy and procedure documents.
• Oversee a document management system for the secure storage and accessibility of all HSE policy and procedure documents.

Risk Assessment and Management:

• Identify potential HSE risks across operations and projects, including physical, chemical, and environmental hazards.
• Evaluate the likelihood and impact of identified risks to prioritize mitigation actions.
• Develop and implement risk control measures to reduce or eliminate hazards.
• Continuously monitor and reassess risks to ensure mitigation measures are effective and updated as needed.

Incident Investigation and Reporting:

• Lead and execute comprehensive investigations into workplace incidents, including accidents and near misses, to identify root causes and contributing factors.
• Develop and implement detailed incident reports with actionable recommendations for preventive measures.
• Coordinate with relevant teams to ensure timely corrective actions are taken and documented.
• Analyze incident data to identify trends and develop strategies to mitigate future risks.

Training and Awareness for BasiGo Staff:

• Design and deliver targeted training programs on HSE practices to enhance staff awareness and compliance.
• Develop and maintain training materials and resources, ensuring they are up-to-date with current regulations and best practices.
• Conduct regular workshops and seminars to reinforce safety protocols and foster a culture of continuous improvement.
• Assess the effectiveness of training programs through feedback and performance metrics, and adjust content as necessary to address identified gaps.

Driver Training Program: 

• Develop and implement comprehensive onboarding training for new drivers, covering safe driving practices, bus safety features, emergency procedures, incident reporting, grievance mechanisms, and compliance with BasiGo’s Code of Conduct, including Gender-Based Violence and Harassment (GBVH) considerations.
• Conduct annual refresher training for all drivers, including updated content such as applicable new regulations, policies, or identified areas for improvement.
• Regularly update and maintain standardized training curricula to reflect the latest best practices, regulations, and BasiGo’s evolving needs and policies.
• Ensure training materials and/or delivery methods are available in local languages to accommodate diverse driver backgrounds.
• Maintain thorough documentation of all training activities, including attendance records, training materials, and certification of completion.
• Monitor driver compliance with training requirements and performance against road safety standards, maintaining a driver scorecard.
• Analyze incident and accident trends, recommend solutions, integrate lessons learned, and present findings to stakeholders, including BasiGo and SACCO/operator management and drivers.
• Support SACCOs and other external parties, such as the regulators, in accident investigations and root cause analysis as required, submitting reports to relevant stakeholders in the prescribed format.

Environmental Management:

• Develop and implement waste management procedures to ensure the proper disposal, recycling, and reduction of waste generated from operations.
• Establish and maintain pollution control measures to minimise emissions and discharges affecting air, water, and soil quality.
• Monitor and manage energy consumption and resource usage to identify opportunities for efficiency improvements and reduce environmental impact.
• Ensure compliance with local and international environmental regulations and standards, conducting regular audits and reviews to maintain adherence.

Emergency Preparedness and Response:

• Develop and implement comprehensive emergency response plans tailored to BasiGo’s operations, including procedures for handling incidents, accidents, and natural disasters.
• Conduct regular drills and simulations to test the effectiveness of emergency response plans, ensuring that all staff and drivers are familiar with their roles and responsibilities.
• Maintain an updated inventory of emergency equipment and resources, ensuring their readiness and accessibility in the event of an emergency.
• Establish clear communication protocols for reporting and responding to emergencies, including designated contacts, escalation procedures, and documentation requirements.

Monitoring, Audit and Reporting:

• Conduct internal workplace audits to ensure compliance with HSE regulations, identifying and addressing any gaps or non-compliance issues.
• Coordinate external audits and inspections by agencies such as DOSH, NEMA, and public health officials, ensuring that recommendations are implemented effectively and in a timely manner.
• Maintain an HSE data monitoring KPI dashboard to track performance metrics.
• Prepare and submit detailed quarterly HSE reports to relevant stakeholders, summarising compliance status, incident trends, and improvement actions.

Our Ideal Candidate would have:

Education & Experience:

• Minimum of 5 years of experience in HSE roles, with a focus on implementing Occupational Health and Safety Management Systems, as well as Environmental Management Systems.
• Proven experience in developing and implementing training programs.
• Familiarity with regulatory requirements and industry best practices related to HSE.
• Demonstrated ability to conduct audits and manage compliance with HSE standards.
• Experience in incident investigation, root cause analysis, and corrective action planning.
• Certification in HSE management (e.g., NEBOSH, IOSH, OSHA).
• Experience in the transport or logistics industry, particularly with fleet management, SACCOs or Operators, and driver training.
• Multilingual abilities, especially in local languages relevant to the operational areas.

Skills and Attitude

• Strong analytical skills with the ability to assess risks, identify trends, and recommend solutions.
• Excellent communication skills, both verbal and written, with the ability to present complex information clearly.
• Detail-oriented with a strong commitment to accuracy.
• Proactive attitude towards problem-solving and continuous improvement.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Passionate about training.

go to method of application »

About this Role

BasiGo Kenya is looking for a dedicated and customer-focused Value Added Services Sales Associate to join our team and will be reporting to the Value Added Services Product & Ops Manager. The successful candidate will be responsible for engaging with potential clients, providing detailed information about our electric bus hire services, and assisting in generating quotations. The role involves maintaining strong relationships with clients, understanding their needs, and ensuring a seamless hiring process. As part of diversifying our product portfolio, we recently introduced bus hires as a value-added service. This role will primarily involve sourcing for leads, especially B2B.

Roles & Responsibilities:

• Engage with potential clients to understand their bus hire requirements.
• Provide detailed information about our electric bus hire services, including features, benefits, and pricing.
• Assist clients in filling out the online checklist to generate accurate quotations.
  Maintain strong relationships with clients through regular follow-ups and excellent customer service.
• Collaborate with the operations team to ensure timely delivery and availability of buses.
• Handle client inquiries and resolve any issues or concerns promptly.
• Prepare and present sales reports to management.
• Participate in marketing and promotional activities to attract new clients.

Qualifications:

• Proven experience as a sales associate or in a similar role in a reputable tour company.
• Proven customer service experience
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a focus on client satisfaction.
• Ability to work independently and as part of a team.
• Proficiency in using sales software and tools.
• Knowledge of the electric vehicle industry is an advantage.

Experience:

• Minimum of 2 years of experience in sales in a tour/transportation company.
• Minimum of 2 years of experience in customer service.
• Minimum of 2 years of B2B sales experience.
• Experience in the transportation/ Hospitality industry is highly desirable.
• Demonstrated ability to meet or exceed sales targets.
• Strong track record of building and maintaining client relationships.

go to method of application »

About the Role 

BasiGo is king for a Full Stack Developer to join our team. The Senior Full Stack Developer will work with the engineering team reporting to the Software Engineering Manager, and build tools to facilitate an amazing customer experience for our clients, drivers, and passengers. 

Roles & Responsibilities

• Design and implement scalable and reliable software systems architectures.
• Develop a suite of software applications for data acquisition, customer management, customer reporting and payments, and operations management.
• Design and implement reliable cloud-based architectures (e.g. AWS or similar solutions) 
• Develop interfaces to third-party software services and data systems.
• Deploy tools and simple processes to facilitate QA, issue resolution, and bug tracking
• Provide technical guidance and feasibility to stakeholder business requirements
• Work with cross-departmental teammates to assess software development projects, define priorities and communicate status.
• Provide technical guidance and mentoring to junior team members
• Participate in peer reviews of solution designs and related code
• Create system documentation

Experience:

• Bachelor’s or four-year degree in Computer Science, Software Engineering, or at least 6 years of experience as a software developer building software at scale.
• Prociency with server-side languages such as Python, Java, or .Net, and utilizing external APIs for integration with partner systems.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript and frameworks such as NextJS, React or VueJS.
• Proficiency in developing simple mobile applications for Android and iOS is a plus.
• Understanding of software QA processes and a demonstrated ability to self-test and personally ensure the quality of the code.
• Direct experience with relational database technology such as MySQL, PostgreSQL, RDS, etc. 
• Direct experience with non-relational database technologies such as MongoDB, DynamoDB, etc.
• Experience with AWS infrastructure or other similar cloud-based infrastructure services.

Attitude and approach:

• A proactive approach to work, the ability to handle multiple tasks, and to maintain a high-quality standard when working under time pressure.
• Growth mindset, excited to learn and not scared of asking questions.
• Self-motivated and a great team player.