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  • Posted: Jan 31, 2022
    Deadline: Not specified
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    e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts - t...
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    After Sales Support Intern

    About the job

    At Peach, we believe that our success as a company depends in large part on our ability to deliver both an experience and an outcome that delights our customers - if we exceed their expectations, they will come back to us, refer their family/friends, etc…if we don’t, that’s the end of it! As such, the After-Sales Support role occupies a central position in who we are and what we do, theoretically and very much in practice. The successful candidate’s immediate responsibilities will include…

    • Support buyers and sellers in navigating the administrative close of the sales process
    • Clearly explain after-sales processes to set expectations on timelines, outcomes
    • Walk customers through our sales documentation and answer any questions
    • Ensure all documentation (above agreements) is duly-signed and KYC docs are on file (ID, KRA Pin) - if done online, everything downloaded and stored in Drive; if done offline, everything scanned and stored in Drive
    • Coordinate physical handover of the vehicle and logbook transfers, resolving issues as they arise
    • Identify status of logbook ownership, relevant parties to engage; ensure customers have account(s) on TIMS (if not, help them to set up accounts) and troubleshoot any issues with TIMS or logbooks pre/post-sale
    • Communicate with seller and buyer re: insurance on the vehicle
    • Preparation of the delivery note
    • Ensure applicable Salesperson has done pre-handover checks
    • Lead sale of After-Sales services, such as logbook pickup, and After-Sales touchpoints with customers, including 2-week post-sale survey, introduction of Car Care, and (potentially) other survey efforts
    • Introduce service to buyer, coordinate to get logbook and ID to be able to pick the new logbook, identify and coordinate with a trusted agent to facilitate pickup and delivery

    go to method of application »

    Sales Associate

    About the job

    We are ramping up our efforts to convert on (increased!) in-bound demand for our services and are looking to engage someone to take over and own the following responsibilities:

    • Sell cars - the Peach way! Take on a full load of customers vis-a-vis our concierge retail model, managing customer journeys from lead qualification,to relationship development, sourcing management, negotiations and sales close as well as introducing after-sales administrative efforts
    • Take lead on sales / retail-specific initiatives at Peach, including but not limited to the expansion of non-concierge, in-person car sales (think traditional showrooms), revamping digital marketplace strategy and operation, etc.
    • Assist in tracking KPIs/metrics to enable data-driven decision-making; work with the hypothesis-driven culture in the Sales team at Peach, have a ‘test + iterate’ approach to efforts when it comes to team-specific metrics like customer conversion rates and timelines, sales revenues, and after-sales engagement
    • Work with other teams at Peach to improve the customer experience, from lead generation / customer acquisition, to the sales cycle, product development(s) and iteration, etc.
    • Assist with knowledge management within the Sales team at Peach, including the development of SOPs, to enable increased efficiencies and scalability when/where possible

    The successful candidate will be a highly effective communicator (including listening!), patient, and detail oriented. While applicants need not have sales nor industry experience, priority will be given to those who have demonstrated ownership in past role(s) as well as an ability to learn and grow in new subject matter(s) quickly. We’re not all gearheads, but it doesn’t hurt if you’re or “Subaru Boy” or “BMW Gal” and find passion in what we do!

    Method of Application

    After Sales Support Intern is a short-term, internship role capped at three months, 48 hours per week with a competitive stipend. Interested candidates should submit a CV and statement of purpose to zachary@peach-technology.com while Sales Associate  is a permanent contract for a full-time role (48 hours per week) with a competitive compensation package. All new employees at Peach are subject to a 90 day probationary period. Interested candidates should submit a CV and statement of purpose to zachary@peach-technology.com

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