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Responsibilities.

• Prepare and maintain employment records related to HR activities both statutory and non-statutory such as recruitment, termination, leave, transfers, and promotions. 
• Providing support, guidance and counsel to staff at all levels. Ensure open communication channels are maintained at all times.
• Preparation and processing of payroll for employees in the organization on a monthly basis. 
• Preparation and processing of monthly statutory/voluntary deductions for payment.  
• Address and resolve employees’ correspondence relating to the payroll, that is the P9 Forms, Payslips and updating of statutory/voluntary deductions in a timely manner.
• Collecting daily, weekly, and monthly employee time sheets and calculating employee work hours. 
• On a monthly basis receive all payroll amendments including salary changes, overtime payments, allowances, changes to pension contributions, new recruits, bank account changes, promotions etc. from the supervisors and Management. 
• Check that monthly payroll amendments have been duly authorized by the Management prior to input into the payroll.
• Provide regular reporting on the performance of assigned roles weekly, monthly and as may be required. 
• Assist with other duties in the HR and Payroll function as and when requested to by Management.
• Maintain and update human resources documents, such as the Company Handbook, Code of Conduct, and Ethics or performance evaluation forms. 
• Coordinate the management and maintenance of staff contracts, personnel files, and other employee information.
• Conduct reference and background checks on job applicants. 
• Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and / or promotion opportunities. 
• Analyze employment-related data and prepare required reports. 
• Develop the appropriate training approaches to facilitate the training as per the recommended industry standards. 

Qualifications and Requirements

• Bachelor’s Degree in Human Resource Management or related field.
• At least 3 years and above of work experience in a busy HR department.
• Prior experience in implementing HR policies and manpower planning.
• Must be well conversant with the Kenyan labour laws and ethical HR practices.
• Must be well conversant with payroll – AREN software. 
• Excellent people management skills.
• Good communication and interpersonal skills.
• Must be accurate and thorough in the work.
• Self-Driven and result Oriented.
• Honest in her dealings.
• Candidates within Kwale are encouraged to apply.
• Must be a member of IHRM
• Female candidates aged 32 – 35 years are encouraged to apply.

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Responsibilities

Project Management

• Provide direction to all incoming project requests, analyze the project viabilities, and advise accordingly
• Create and execute feasible project plans that achieve assigned projects’ goals and align with overall business strategy.
• Ensure that all new projects are onboarded accordingly by liaising with the BPO Lead and Management
• Coordinate project execution by tracking and managing the delivery process accordingly
• Ensure output quality is checked and work submitted in a complete and timely manner
• Proactively monitor and report on project progress 
• Work hand in hand with the Business Development team to ensure that all Proof of Concepts (POCs) and new project-related information is relayed and communicated promptly
• Provide advisory on all matters relating to new projects.

Managing the Project budget

• Ensure projects completed with considerable savings, budget milestones achieved as planned 
• Always exceed the expectations. Deliver as per SLA at minimum
• Work with proposal teams to develop cost estimates, trials, pilots and project plans.

Process documentation, improvement and adoption

• Ensure that all project processes are well documented
• Ensure process improvements are constantly undertaken and provided valuable efficiency always
• Document project progression, communicate any challenges and propose possible solutions
• Develop and document processes within the department including training and manual contents
• Ensure 100% team adoption of the outlined processes and efficiency in delivery.

Quality, Productivity and Team Development

• Develop quality metrics for all projects and maintain high projects quality standards per Agent
• Ensure that the team is sufficiently trained on all project assignments and that training is viable, verifiable and objective training content
• Undertake performance quality check for productions through validation process
• Provide weekly, monthly and quarterly reports on; project status, identify obstacles or impediments to completing projects on-time, on-budget, within SLAs and elevate critical issues
• Ensure a functional and self-sustaining agile team with a team retention of over 95%
• Ensuring all staff exercise good time management
• Motivate and appraise the team to perform optimally
• Provide team productivity reports as required
• Obeying agency regulations, guidelines, and policies, and ensuring staff does the same.

Serving as the liaison among all stakeholders

• Manage the client feedback process and disseminate the same to management and project team
• Manage communication between team members and the management team
• Create presentations and reports to communicate project status
• Facilitate and encourage cross-departmental collaboration to ensure project success.

Customer Satisfaction and Retention

• Bring the customer’s point of view to all discussions and decisions and be able to balance it with business objectives
• Ensure a Net Promoter Score of more than 8 
• Ensure a high client retention rate always   
• Keep a risk mitigation strategy up to date with specific steps and be able to convey decisions properly.

Qualifications and Skills

• A Bachelor’s degree in Project Management, Computer Science, Information Technology, or a related field is required.
• Project Management Professional (PMP) certification.
• At least 5+ years of experience as a Project Manager in a BPO set up.
• Previous experience working on freelance platforms and managing a freelance team (or teams).
• Demonstrated ability to lead teams remotely and/or in culturally diverse environments.
• Ability to manage multiple projects simultaneously.
• Ability to operationalize strategy into action for the organizations as whole.
• Ability to sell the vision, Business/Financial acumen, business savvy, innovative.
• Proven willingness to develop others’ potential within their teams.
• High emotional intelligence and enthusiasm to motivate a team to perform.
• Agile, resilient, and shows interest in continuous personal development.
• Executive disposition and demonstrate high levels of integrity.
• Demonstrable problem-solving, strong interpersonal, and team leadership skills.
• Strong organizational, time management, verbal, and written communication skills.
• Proficiency in Microsoft Office tools.