Openings at ICEA Lion Group

Job Summary: The jobholder will be responsible for driving business excellence initiatives to ensure continuous improvement of products, processes, systems and customer value propositions. The ideal candidate must be results oriented with the ability to drive ROI with velocity and agility, ensuring accountability, focus, and strategic alignment.

Key Responsibilities

• Provide strategic leadership and co-ordination to major improvement projects across multiple functions within ICEA LION Life
• Deliver significant operational improvement and financial benefit across functions
• Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement
• Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities
• Act as a change agent to instill a continuous improvement mindset across multiple functions within ICEA LION Life
• Serve as an internal expert on process improvement tools and techniques, and coach process owners and leadership
• Facilitate in the process for identifying opportunities for improvement, inclusive of intelligent automation solutions
• Monitor service delivery standards and impact of process improvement

If you match the qualifications and experienced of any of the jobs here, kindly submit your application by 24th February 2023.

Requirements:

• Bachelors’ degree in a business related field
• Business process reengineering/improvements certification e.g. LEAN Six Sigma, TQM, Kaizen
• At least 8 years’ experience in a similar role in the financial services industry.
• Understanding of the Insurance Industry/Financial Services
• Knowledge of design thinking, Customer Journey Mapping
• Agile certification

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Job Summary: The Assistant Manager, Corporate Relationships is responsible for maintaining and developing client business relationships that will maximize long-term revenue opportunities while strengthening client loyalty

Key Responsibilities

• Deliver trademark service for the entire Pensions and Group Risk customer portfolio working with the various internal and external stakeholders (customers, agents, brokers) to accurately position the ICEA LION brand image, its products and espouse its values as expressed in the service charter and service level agreements.
• Contribute to top-line targets through delivery of cross-sell and up-sell targets.
• Actively participate in the refresh and drive the delivery of the customer value proposition, constantly championing the customer and ensuring any challenges to exemplary service are identified and addressed.
• Develop working relationships with key account owners and managers to ensure business retention and renewal while gathering market intelligence that allows ICEA LION Life offer a compelling and competitive customer value proposition.
• Implement a sound customer engagement and retention strategy that ensures customer satisfaction and that realizes the set upsell and cross-sell goals
• Apply an effective differentiated service supported by a 360-degree view of the customer, data driven customer segmentation strategy and accurate customer data
• Receive and resolve customer feedback and complaints and properly document them while drawing clear initiatives to ensure non-recurrence of negative feedback and complaints
• Create cordial intra and inter-departmental working relationships that allow for seamless exceptional customer experience
• Research on, identify and champion opportunities that would transform customer experience through product, service, technology or strategy
• Develop regular and exception reports that support accountability, decision-making and inform strategy formulation

Requirements

• Bachelors’ degree in a business related field
• Diploma in Customer Services Management/Insurance Professional qualification – IIK Diploma/LOMA/ACII
• At least 6 years’ experience in a business development/customer service/Client Relationship management role preferably in the financial services industry.