Internship Opportunities at Kenya Network Information Centre (KENIC)

Job Purpose

The internship program offers a valuable opportunity for individuals to gain hands-on work experience, expand their knowledge, refine career goals, and build a professional network with mentors. As a customer service intern, you will actively support various initiatives, participating in the planning and execution of customer care activities

Main Duties/Key Accountabilities 

• Contact registrants on domain renewal
• Respond to customer inquiries, complaints and follow the necessary procedures to escalate unresolved issues.
• Assist in conducting customer surveys

Responsibilities

• Make calls to registrants to follow up on domain renewal
• Respond to customer complaints, inquires and follow the necessary procedures to escalate unresolved issues.
• Contribute towards the growth of customer care retention.
• Other responsibilities assigned

Education and Experience 

• A final-year student or recent graduate holding a degree in any business related field, IT or Social Sciences.
• Computer proficient with Microsoft Office
• Communication skills and phone etiquette skills
• Interpersonal skills, problem solving skills
• personable, presentable and articulate

Required Competencies 

• Business Development skills:  Ability to build a culture of customer services excellence within the organization.
• Communication Skills: Ability to communicate effectively in both written and verbal communication
• Email marketing skills: Ability to craft compelling subject lines, interesting body and call to action buttons
• Computer Proficiency skills: Ability to use the computer efficiently and effectively as required.
• Presentation Skills-Ability to deliver a message clearly and effectively to an audience
• Tech-savvy: - Ability to use technology efficiently and effectively as required.  

Behavioural Competencies:

• Customer Centric: Understand who and what the customer wants and needs and prioritizes and provides timely response to create a positive experience while safeguarding the organization’s interest.
• Communication: Effectively pass relevant and accurate information through diverse, tailored and engaging channels, that take into consideration the full communication cycle.
• Analytical: Identify and define problems, extracts key information from data and develops workable solutions for the problems identified. data / content to draw conclusions, and solve problems
• Creative: Develop fresh innovative ideas that provide solutions to all types of workplace challenges outside the usual practices

go to method of application »

Job Purpose

The internship program offers a valuable opportunity for individuals to gain hands-on work experience, expand their knowledge, refine career goals, and build a professional network with mentors. As a Marketing intern, you will actively support various initiatives, participating in the planning and execution of both digital and offline marketing activities and events.. 

Main Duties/Key Accountabilities 

• Collaborate in creating compelling and engaging content across diverse platforms, such as social media, websites, email marketing, newsletters, and print materials.
• Monitor social media channels, bring attention to inquiries, and analyze performance metrics.
• Contribute to the planning and execution of events, both online and offline, aimed at promoting KeNIC’s products.

Responsibilities

• Support team to plan, develop and execute marketing initiatives
• Support projects related to branding, content creation and social media marketing
• Draft and edit internal and external communications, ensuring accuracy and consistency.
• Handle inbound requests from vendors and partners
• Collaborate with cross-functional teams to gather information for communication materials
• Utilize analytics tools to track and report on the performance of marketing campaigns
• Monitor trends, feedback and satisfaction levels
• Contribute fresh ideas that can enhance KeNIC’s standing
• Prepare proposals and reports as required.
• Other responsibilities as may be assigned.

Education and Experience 

• A final-year student or recent graduate holding a degree in Marketing, Media & Communications or Graphic Design
• Proficient in the WordPress platform.
• Basic digital marketing skills.
• Proficient in using Microsoft Office tools and Google Suite for creating marketing copy.
• Desired skills include a working knowledge of Adobe Photoshop and the Canva design platform.

go to method of application »

Job Purpose

The Internship program will provide an opportunity to gain hands on work- experience, expand knowledge, refine career goals and build professional network and mentor.

Responsibilities

• Support staff – both internal and external
• Assist with troubleshooting issues and provide technical support
• WHOIS checks and cleanup
• Any other relevant work that may be assigned to the job holder from time to time.
• Systems Documentation 

Education and Experience 

• A recent graduate and holder of Degree/Diploma in Computer Science, Information Technology or IT related course.
• Knowledgable on Cybersecurity will be an added advantage.
• Understanding network protocals and system administration tasks

Required Competencies 

• Techy-savviness-: Proficient in up-to-date computer application skills e.g. Microsoft Office and excel
• Analytical-: Gathers relevant information through practical methods and develops actionable insights
• Creative: - Generates and shares as well as champions new ideas for implementation towards improving operations
• Teamwork: - Achieves daily, weekly and monthly targets as part of the team, while taking in lessons that better performance and openly shares ideas and views that build team cohesiveness
• Communication-: Ability to be articulate to ensure proper communication when dealing with staff and clients.
• Accountability: - Adheres to deadlines and appointments and is keen to proactively source solutions
• Planning and organizing-: Designs action plans and work schedule and approaches that enable accomplish of operating plans that are aligned to the organization’s goals
• Strategic acumen: Implements actions plans and milestones in their daily  tasks
• Change & Culture Stewardship: Ability to demonstrate and support desired culture change behavior.
• Ambition: Desires to deliver the best and grow from current position

go to method of application »

Job Purpose

The Internship program will provide an opportunity to gain hands on work- experience, expand knowledge, refine career goals and build professional network and mentors

Responsibilities

• Gain exposure in Procurement and asset management.
• Assist in the sourcing and evaluation process of suppliers
• Maintain an up to date list of prequalified suppliers
• Perform front office duties such as receiving guests and answering calls.
• Offer support services to various departments such as filing, photocopying and scanning
• Learn and assist in procurement of items by requisition office supplies and equipment and preparing Local purchase orders, receiving invoices and ensuring suppliers are paid on time.
• Maintain up to date database records of suppliers and offer support in stock taking and issuance
• Support the administration team in executing activities.
• Prepare weekly and monthly reports.
• Perform any other assigned duties from time to time.

Education and Experience

• A recent graduate and holder of Bachelor’s Degree in Procurement management , supply Chain management  from a recognized institution.
• Having a Diploma in Procurement or Supply Chain Management or equivalent qualification from a recognized institution will be an added advantage.

Required competencies:

• Techy-savviness-: Proficient in up-to-date computer application skills
• Analytical-: Gathers relevant information through practical methods and develops actionable insights
• Creative: - Generates and shares as well as champions new ideas for implementation towards improving operations
• Teamwork: - Achieves daily, weekly and monthly targets as part of the team, while taking in lessons that better performance and openly shares ideas and views that build team cohesiveness
• Communication-: Ability to be articulate to ensure proper communication when dealing with staff and clients.
• Accountability: - Adheres to deadlines and appointments and is keen to proactively source solutions
• Planning and organizing-: Designs action plans and work schedule and approaches that enable accomplish of operating plans that are aligned to the organization’s goals
• Strategic acumen: Implements actions plans and milestones in their daily tasks 

Special Requirements:

• Occasion weekend activities