Jobs at Accor

Job Description

• Assist the IT Manager to manage the implementation and maintenance of information systems, data processing systems and procedures.
• Coordinate with external clients to meet Information System objectives.
• Assist the IT Manager to analyze user needs and establish policies and procedures for the information systems.
• Assist the IT Manager to plan, direct and control all day-to-day information systems functions.
• To be involved in day-to-day audit work on operation and to advise the Manager for any abnormal happenings.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks to the standard set.
• To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
• To rebuild data corrupted by either hardware or software faults.

Qualifications

• Proven experience as an IT Coordinator or in a similar role.
• Proven ability to build and maintain good relationships with all stakeholders.
• Prior experience working with Opera or a related system.
• Knowledge of Windows Operating System.
• Competency using a variety of computer software.
• Strong interpersonal and problem solving abilities.
• Fluency in English.

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Job Description

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts.

Responsibilities

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

• Ensures guests receive a warm and personalized arrival and departure experiences based on a seamless flow of processes.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Fairmont The Norfolk, A Fairmont Hotel Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Fairmont The Norfolk, A Fairmont Hotel.
• Upholds a flawless impression and perception of Fairmont The Norfolk, Fairmont Hotel services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Front Office Operation, Royal Service, Guest Service, Concierge and Health Club.
• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Handle guest concerns and react quickly, logging and notifying proper areas.
• Conduct regularly scheduled departmental meeting.
• Manage the departmental budget.
• Balance operational, administrative and Colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way. 
• Follow department policies, procedures and service standards.
• Other duties as assigned.
• Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shift.

Qualifications

• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree in Hospitality Management.
• Fluency in English.
• Minimum of 3 years previous proven Managerial experience in similar position.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Must have the ability to handle a multitude of tasks and guest requests.
• Knowledge of Micros-Opera Property Management System is an asset.
• Should possess or seek certification in basic first aid.
• Strong guest service orientation and training skills background required.
• Ability to work independently and prioritize responsibilities.
• Experience with a hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)