IT Support Specialist at Clovers Management & Training Consultants Ltd

Job Summary:

• The IT Personnel is responsible for maintaining the organization’s computer systems, networks, and IT infrastructure. This role ensures smooth day-to-day operations, provides technical support to staff, and safeguards data and systems.

Key Responsibilities:

• Install, configure, and maintain computer hardware, software, and networks
• Provide technical support and troubleshoot system and network issues
• Monitor system performance and ensure security and efficiency
• Manage user accounts, permissions, and access controls
• Perform regular system updates, backups, and maintenance
• Diagnose and resolve hardware, software, and connectivity problems
• Maintain IT documentation, including system configurations and procedures
• Support cybersecurity measures and ensure data protection
• Assist in procurement and setup of IT equipment
• Train staff on basic IT systems and best practices

Requirements and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field

Preferred Skills:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified
• Experience with cloud services and virtualization
• Knowledge of database management and system administration

Working Conditions:

• Office-based with occasional off-site support
• May require after-hours support for system maintenance or emergencies