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  • Posted: May 6, 2021
    Deadline: Not specified
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  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
    Read more about this company

     

    Branch Manager, Mt Kenya Cluster

    Bring your possibility to life! Define your career with us

    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

    Job Summary

    To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.

    • To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
    • Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high performance culture amongst the branch team.
    • Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines

     

     

    Job Description

     

     

    Main Accountabilities

    Driving Business Performance

    Time Split: 40%

    • Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
    • Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:
    • o balance sheet growth,
    • o sales growth and income contribution,
    • o cost performance,
    • o credit management,
    • o employee satisfaction,
    • o customer experience,
    • o operational risk and control rigor management
    • Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.
    • Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
    • Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
    • Understand the local business drivers and issues that have an impact on branch performance.
    • Identify business improvement opportunities and make appropriate recommendations to the Regional Manager service initiatives, improvement for existing products and processes, opening or closure of branches

    People Management and Development

    Time Split: 30%

    • Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Regional Manager.
    • Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Region.
    • Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
    • Maximize performance of the branch team members by identifying and developing their training needs, and ensure coaching or delivery of training takes place.
    • Drive employee development and engagement within the branch teams  that results in a high performance climate and culture
    • Conduct effective performance management for direct reports
    • Monitor and ensure that all Branch Key Performance Indicators are achieved
    • Share knowledge experience and best practice with branch team members.
    • Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
    • Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports.
    • Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
    • Acts as escalation point for grievance cases within the branch
    • Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

    Compliance Management

    Time Split: 15%

    • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
    • Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
    • Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
    • Report all incidents within the branch in line with the bank’s incident reporting procedures
    • Sign off all budgeted branch expenses and seek Regional Manager approval as necessary.
    • Signoff all dormant accounts and  seek Regional Manager approval as necessary.
    • Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

    Customer Service Management

    Time Split: 15%

    • Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
    • Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
    • Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service
    • Ensure branch service excellence through continuous monitoring of service scores and discuss and agree resolution plans with Regional Manager.
    • Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

     

    Technical Skills and Competencies

    • Leadership, people management, coaching and team building skills
    • Strong communication and Presentation
    • Excellent relationship building skills – both with internal stakeholders and clients
    • Good networking skills, both for internal and external network
    • Strong problem solving skills coupled with decision making ability
    • Business Acumen/Business Awareness
    • Credit appraisal skills
    • Credit Risk Management
    • Driving Customer Experience
    • Operational Risk Management
    • Stakeholder Engagement
    • External market awareness
    • Commercial Effectiveness
    • Strong negotiation and influencing skills
    • Performance Management
    • Resource Management and planning.
    • Cultural and Change Management
    • PC skills

     

    Knowledge, Expertise and Experience

    Essential

    • University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
    • At least 5 years  Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
    • Business understanding and management experience of Retail / Consumer and Business Segments
    • Working knowledge of Branch Operations and Controls
    • Demonstrable experience in Customer Service management including complaint management / resolution
    • Hands on experience of sales management including leading Direct Sales teams
    • People management experience of big teams
    • In-depth knowledge of banking products, strategies and structures in Retail,
    • Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
    • Good working knowledge of people policies and procedures
    • Thorough understanding of the banking industry practices and regulations
    • Well informed on general economic, political and business environment.
    • Up to date knowledge of competitor and market activity in local area
    • In-depth understanding of core banking operating IT systems e.g. Flexicube

    Education

    National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

    go to method of application »

    Corporate Credit Manager

    Bring your possibility to life! Define your career with us

    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

    Job Summary

    • Facilitate the generation of revenue and assist the business strategic priorities in close working relationship with Business Banking, and Corporate & Investment Banking stakeholders.
    • Support the Credit leadership in management of impairment and other losses to ensure these are within agreed budgets / forecasts.
    • Improving the control and governance environment for risk activities. 
    • A credit professional acting as credit expert to the relationship team and the conduit to the Credit Risk function for sanctioning purposes.
    • Improve and deepen understanding of our clients needs through joint client visits with the assigned portfolio Relationship Managers.
    • Responsible for developing practical and appropriate credit solutions (i.e. lending structures) through understanding customers’ needs.
    • Delivering high quality and consistent, credit applications and making sound recommendations.
    • Monitor and control accounts within designated portfolios to ensure early detection of signs of credit deterioration and taking appropriate actions.
    • Maintain integrity of Commercial Credit Risk System (CCRS) data ensuring customer is accurately updated.
    • Regularly maintain and update Early Warning Status (EWL) and related strategy sheets for clients classified under these buckets.
    • Responsible for championing Credit policy issues to the designated portfolio and relationship teams through attendance of industry and portfolio meetings.
    • Responsible for efficient use of Bank capital by challenging pricing of facilities within their portfolio and ensuring borrowings to customers meet the minimum required return for the bank. 
    • Ensuring Risk Key performance measures are captured correctly and in a timely manner to aid in performance management and decision making.

    Job Description

    Accountability: Understanding Credit/ Solutions Development

    Time split%: 35%

    • Assessment of credit proposals through analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer.
    • Facilitate the generation of revenue and support business growth through development of high-quality credit solutions aimed obtaining fast credit approval from Sanctioning teams.
    • Ability to undertake sector and industry analysis to guide the bank in strategy formulation and areas of focus for lending and application of the same within designated portfolio.

    Accountability: The Credit Process

    Time split%: 35%

    • Preparation Credit proposals using the CCRS with relevant supporting documentation and recommendations to Credit managers for Sanction.
    • Liaise directly with the Absa Africa Credit Team (BACT) sanctioning office for all credits that are outside local Risk Team discretion.
    • Attend customer meetings with the Relationship Manager where credit related issues are to be discussed/ resolved.
    • Support the timely preparation of facility letters through preparation of accurate Facility Letter Aide Memoirs (FLAM) and ensuring all proposed conditions of sanction, covenants and internal risk triggers are correctly and accurately captured. Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.
    • Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.

    Accountability:

    Portfolio Management- Monitoring and Control

    Time split%: 20%

    • Responsible for reviewing and analyzing financial information produced by customers against set Credit triggers and financial covenants.
    • Monitor and Control quality of portfolio using agreed triggers. Reviewing and engaging Sanctioners on deteriorating trends and trigger events if they give cause for concern, advising the Relationship Manager simultaneously.
    • Recognize and control potential lending fraud risk through robust operational risk and control management.

    Accountability:

    Staff Management

    Time Split %: 10%

    • Support the Team Leaders in delivering effective performance development for Corporate Credit Managers Assistants (CCMAs) within the team.
    • Drive proactive application of Absa values both personally and throughout the team.
    • Coach and support colleagues within the Team

    Technical skills / Competencies

    Education and Experience Required

    • Bachelors degree or equivalent and/or the ACIB
    • Knowledge of credit analysis techniques
    • Accreditation on use of the Commercial Credit Risk system would be an added advantage

    Knowledge, Expertise and Experience

    Mandatory

    • Proven experience in a Credit role at a junior management level gained within the Bank or a blue-chip financial organization
    • Excellent understanding of credit and associated risks
    • Experienced user of Commercial Credit Risk System (CCRS) or a similar system to analyze, monitor and report on credit applications.
    • Good interpersonal skills that have been proven in a Business or Credit environment at a management level

    Knowledge & Skills:

    • Knowledge of lending fundamentals, credit procedures and processes as laid out in the Absa Africa Wholesale Credit Risk Standards.
    • Products and services frequently used by customers 
    • Knowledge of Commercial Credit Risk System and other relevant bank systems.
    • Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
    • A fair understanding of current issues including macro and micro economic environment

    Competencies:

    • Analytical skills
    • Communication and presentation skills
    • Negotiation skills
    • Inter-personal skills
    • Report writing skills

    go to method of application »

    Branch Manager, Coast Cluster

    Job Summary

    To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories.

    1. To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
    2. Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high performance culture amongst the branch team.
    3. Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines

    Job Description

    Main Accountabilities

    Driving Business Performance

    Time Split: 40%

    • Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
    • Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:
    • o balance sheet growth,
    • o sales growth and income contribution,
    • o cost performance,
    • o credit management,
    • o employee satisfaction,
    • o customer experience,
    • o operational risk and control rigor management
    • Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.
    • Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
    • Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
    • Understand the local business drivers and issues that have an impact on branch performance.
    • Identify business improvement opportunities and make appropriate recommendations to the Regional Manager service initiatives, improvement for existing products and processes, opening or closure of branches

    People Management and Development

    Time Split: 30%

    • Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Regional Manager.
    • Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Region.
    • Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
    • Maximize performance of the branch team members by identifying and developing their training needs, and ensure coaching or delivery of training takes place.
    • Drive employee development and engagement within the branch teams  that results in a high performance climate and culture
    • Conduct effective performance management for direct reports
    • Monitor and ensure that all Branch Key Performance Indicators are achieved
    • Share knowledge experience and best practice with branch team members.
    • Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
    • Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports.
    • Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
    • Acts as escalation point for grievance cases within the branch
    • Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

    Compliance Management

    Time Split: 15%

    • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
    • Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
    • Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Regional Manager
    • Report all incidents within the branch in line with the bank’s incident reporting procedures
    • Sign off all budgeted branch expenses and seek Regional Manager approval as necessary.
    • Signoff all dormant accounts and  seek Regional Manager approval as necessary.
    • Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

     

    Customer Service Management

    Time Split: 15%

    • Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
    • Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
    • Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service
    • Ensure branch service excellence through continuous monitoring of service scores and discuss and agree resolution plans with Regional Manager.
    • Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

     

    Technical Skills and Competencies

    • Leadership, people management, coaching and team building skills
    • Strong communication and Presentation
    • Excellent relationship building skills – both with internal stakeholders and clients
    • Good networking skills, both for internal and external network
    • Strong problem solving skills coupled with decision making ability
    • Business Acumen/Business Awareness
    • Credit appraisal skills
    • Credit Risk Management
    • Driving Customer Experience
    • Operational Risk Management
    • Stakeholder Engagement
    • External market awareness
    • Commercial Effectiveness
    • Strong negotiation and influencing skills
    • Performance Management
    • Resource Management and planning.
    • Cultural and Change Management
    • PC skills

     

    Knowledge, Expertise and Experience

    Essential

    • University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
    • At least 5 years  Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
    • Business understanding and management experience of Retail / Consumer and Business Segments
    • Working knowledge of Branch Operations and Controls
    • Demonstrable experience in Customer Service management including complaint management / resolution
    • Hands on experience of sales management including leading Direct Sales teams
    • People management experience of big teams
    • In-depth knowledge of banking products, strategies and structures in Retail,
    • Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
    • Good working knowledge of people policies and procedures
    • Thorough understanding of the banking industry practices and regulations
    • Well informed on general economic, political and business environment.
    • Up to date knowledge of competitor and market activity in local area
    • In-depth understanding of core banking operating IT systems e.g. Flexicube

    Education

    National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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