Job Openings at Accurex Leadership and Management Consultants Ltd

Job Role

• The Front Office Officer is responsible for managing reception operations, customer interactions, and administrative support. The role ensures smooth communication, professional client handling, and efficient office coordination.

PURPOSE OF THE ROLE

• Provide excellent customer service and first contact support.
• Maintain professional reception and communication standards.
• Support administrative and clerical functions.
• Enhance client satisfaction and organizational image.

DUTIES AND RESPONSIBILITIES

Reception & Client Handling

• Manage incoming calls, emails, and walk-in clients.
• Provide accurate information and direct inquiries appropriately.
• Maintain visitor records and appointment schedules.

Administrative Support

• Handle correspondence, filing, and documentation.
• Support office supplies management and requisitions.
• Assist in scheduling meetings and preparing reports.

Customer Service

• Ensure prompt response to client queries.
• Maintain a welcoming and professional environment.
• Support after-sales service coordination when required.

QUALIFICATIONS

• Diploma in Business Administration, Office Management, or related field.
• Minimum 2–3 years’ experience in front office or administrative roles.
• Proficiency in MS Office and communication tools.

COMPETENCIES

• Reception management
• Communication systems handling
• Record keeping & documentation
• Office administration support

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Job Role

• The Sales Executive is responsible for selling and promoting weighing equipment, including weighbridges and industrial/commercial scales. The role drives revenue growth through client acquisition, relationship management, and after-sales support.

PURPOSE OF THE ROLE

• Achieve sales targets and expand market share.
• Promote company products and services.
• Build and maintain strong customer relationships.
• Support after-sales services including calibration and maintenance contracts.

DUTIES AND RESPONSIBILITIES

Sales & Business Development

• Identify and pursue new business opportunities.
• Conduct product presentations and demonstrations.
• Negotiate contracts and close sales deals.

Client Relationship Management

• Maintain strong client relationships.
• Provide after-sales support and follow-up.
• Gather customer feedback for product improvement.

Market Research & Reporting

• Monitor industry trends and competitor activities.
• Prepare sales reports and forecasts.
• Provide insights to management for strategy development.

QUALIFICATIONS

• Bachelor’s/Diploma in Sales, Marketing, Business Administration, or related field.
• 3–5 years’ experience in technical sales, preferably in industrial equipment.
• Strong negotiation and presentation skills.

COMPETENCIES

• Sales strategy and execution
• Product knowledge (weighing equipment)
• CRM and pipeline management
• Contract negotiation
• Market research and reporting
• Customer relationship management

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Job Role

• The Customer Support Officer ensures client satisfaction through effective handling of inquiries, complaints, and service requests. The role supports calibration, repairs, and maintenance contracts for weighing equipment.

PURPOSE OF THE ROLE

• Deliver excellent after-sales service.
• Resolve customer issues promptly and professionally.
• Support technical teams in service delivery.
• Enhance customer loyalty and retention.

DUTIES AND RESPONSIBILITIES

Customer Service & Support

• Handle customer inquiries and complaints.
• Coordinate service requests for calibration and repairs.
• Maintain service records and follow-up actions.

Technical Support Coordination

• Liaise with technical teams for timely service delivery.
• Support maintenance contract management.
• Ensure accurate documentation of service activities.

Client Relationship Management

• Build trust and long-term relationships with clients.
• Provide product and service guidance.
• Gather feedback to improve service quality.

QUALIFICATIONS

• Diploma/Degree in Customer Service, Business Administration or related field.
• 3–5 years’ experience in customer support, preferably in technical/industrial services.
• Knowledge of weighing equipment and calibration processes is an advantage.

COMPETENCIES

• Customer service management
• Complaint handling and resolution
• Service coordination and scheduling
• Documentation and reporting
• Knowledge of calibration and maintenance processes
• CRM and support systems utilization

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Job Role

• The General Manager is responsible for overseeing the hospital’s overall operations, administration, and strategic direction. The role ensures high-quality patient care, financial sustainability, regulatory compliance, and operational efficiency. The ideal candidate combines healthcare management expertise with strong leadership and business acumen to drive organizational growth and service excellence.

PURPOSE OF THE ROLE

• Provide strategic leadership and operational oversight for hospital functions.
• Ensure delivery of safe, efficient, and high-quality healthcare services.
• Strengthen financial governance and sustainability.
• Enhance patient satisfaction and community trust.
• Ensure compliance with healthcare regulations and accreditation standards.
• Drive innovation, digitization, and continuous improvement in hospital operations.
• Support staff development, engagement, and retention.

DUTIES AND RESPONSIBILITIES

Strategic Leadership & Governance

• Develop and implement hospital strategy aligned with board directives.
• Provide leadership in policy formulation and execution.
• Monitor organizational performance against strategic objectives.

Operations Management

• Oversee clinical and non-clinical departments to ensure efficiency.
• Ensure optimal resource allocation and utilization.
• Drive continuous improvement in patient care processes.

Financial Management

• Oversee hospital budgeting, financial planning, and reporting.
• Ensure cost control and revenue optimization.
• Strengthen financial accountability and compliance.

Regulatory & Compliance Oversight

• Ensure compliance with healthcare laws, standards, and accreditation requirements.
• Coordinate external audits, inspections, and certifications.
• Maintain adherence to internal policies and SOPs.

Patient Care & Service Excellence

• Promote patient-centered care and service quality.
• Monitor patient satisfaction and implement improvement initiatives.
• Support clinical governance and safety standards.

Human Resource & Talent Management

• Lead workforce planning, recruitment, and retention strategies.
• Support staff training, development, and performance management.
• Foster a culture of teamwork, accountability, and professionalism.

Stakeholder Engagement & Communication

• Build strong relationships with government agencies, partners, and community stakeholders.
• Represent the hospital in external forums and partnerships.
• Ensure transparent communication with staff and patients.

Systems & Innovation

• Support implementation of hospital information systems (HIS/ERP).
• Drive digitization and process automation.
• Encourage adoption of innovative healthcare practices.

QUALIFICATIONS

• Bachelor’s Degree in Healthcare Management, Business Administration, or related field.
• Master’s Degree in Healthcare Administration, MBA, or equivalent (mandatory).
• Professional certification in healthcare management or leadership is an added advantage.
• Minimum 8–10 years’ progressive experience in hospital or healthcare management.
• At least 5 years in a senior leadership role.
• Experience in strategic planning, financial management, and regulatory compliance in healthcare.

COMPETENCIES

• Hospital operations management
• Strategic planning & execution
• Financial management & reporting
• Regulatory compliance & accreditation
• Patient care quality assurance
• Human resource management
• Healthcare information systems (HIS/ERP)
• Risk management & governance
• Stakeholder engagement
• Innovation & process improvement

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Job Role

• The Project Manager Assistant supports the Project Manager in planning, coordinating, and executing projects. The role ensures timely delivery of project milestones, effective documentation, and smooth communication among stakeholders.

PURPOSE OF THE ROLE

• Support project planning and execution.
• Ensure accurate documentation and reporting.
• Facilitate communication between project teams and stakeholders.
• Monitor progress and flag risks or delays.

DUTIES AND RESPONSIBILITIES

Project Coordination

• Assist in scheduling meetings and tracking deliverables.
• Maintain project documentation and records.
• Support project reporting and updates.

Communication & Stakeholder Support

• Facilitate communication between project teams and stakeholders.
• Prepare presentations and status reports.
• Handle correspondence related to project activities.

Monitoring & Reporting

• Track project progress against timelines.
• Identify risks and escalate issues to the Project Manager.
• Support budget monitoring and resource allocation.

QUALIFICATIONS

• Bachelor’s Degree in Project Management, Business Administration, or related field.
• Minimum 3–5 years’ experience in project coordination or administration.
• Proficiency in MS Office and project management tools (MS Project, Trello, Asana).

COMPETENCIES

• Project documentation and reporting
• Scheduling and coordination
• Risk monitoring and escalation
• Budget tracking support
• Project management tools proficiency

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Job Role

• The Graphics Designer / Social Media Manager is responsible for creating visual content and managing the company’s social media presence. The role enhances brand visibility, engages audiences, and supports marketing campaigns through creative design and digital communication.

PURPOSE OF THE ROLE

• Develop creative designs for marketing and communication.
• Manage and grow social media platforms.
• Enhance brand visibility and audience engagement.
• Support digital marketing campaigns.

DUTIES AND RESPONSIBILITIES

Graphic Design

• Create marketing materials (posters, brochures, digital ads).
• Design visuals for social media and website.
• Ensure brand consistency in all designs.

Social Media Management

• Manage company social media accounts.
• Develop and schedule engaging content.
• Monitor analytics and audience engagement.

Digital Marketing Support

• Collaborate with marketing team on campaigns.
• Support online promotions and advertisements.
• Track performance and provide insights.

QUALIFICATIONS

• Diploma/Degree in Graphic Design, Marketing, or related field.
• 3–5 years’ experience in design and social media management.
• Proficiency in Adobe Creative Suite, Canva, and social media tools.
• Knowledge of digital marketing strategies.

COMPETENCIES

• Graphic design and branding
• Social media management
• Digital marketing support
• Content creation and scheduling
• Analytics and reporting

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Job Role

• The Security Guard is responsible for safeguarding company premises, assets, staff, and visitors. The role ensures safety through surveillance, access control, and incident response.

PURPOSE OF THE ROLE

• Maintain safety and security of premises.
• Prevent unauthorized access and protect assets.
• Ensure compliance with security protocols.
• Respond to emergencies and incidents.

DUTIES AND RESPONSIBILITIES

Surveillance & Monitoring

• Monitor CCTV and security systems.
• Conduct routine patrols of premises.
• Report suspicious activities.

Access Control

• Manage entry and exit points.
• Verify identification of visitors.
• Maintain visitor logs.

Incident Response

• Respond to alarms and emergencies.
• Provide first response to security breaches.
• Liaise with law enforcement when necessary.

QUALIFICATIONS

• KCSE Certificate or equivalent.
• Security training certification preferred.
• Minimum 2 years’ experience in security services.
• Physical fitness and alertness.

COMPETENCIES

• Surveillance and monitoring
• Access control management
• Incident reporting and response
• Emergency handling
• Security systems operation