Job Openings at Britam

Job Purpose: 

The job holder will provide effective and reliable support to the partnership and digital innovations team having a direct impact on the overall success of our digital partnership projects. He/she should be an outstanding communicator, can document business requirements, and perform data analysis.

Key responsibilities:

• Supports the partnership and digital Innovations team during the key phases of each partnership engagement e.g. business case development, product design discussions and partnership on-boarding.
• Maintains reports and project status dashboards. 
• Supports the product team in the successful implementation of digital solutions by being involved in business requirements definition and documentation, testing, production deployment and post go live support.
• Analyze client feedback to make recommendations for continuous improvement and/or development of new functionality or features.
• Ability to manage key stakeholder and client relationships, internally and externally.
• Demonstrated experience in gathering and translating business, consumer, cultural, and social insights into actionable implications and strategies on digital platforms.
• A Self-starter who works well in a fast-paced, team-oriented environment who can devise the right course of action to achieve the objective.
• Delegated Authority:  As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• University degree in Actuarial, IT or Commerce.
• 1-3 years’ experience in a similar role.
• Conversant with data analysis tools/ software.
• Expertise working as part of a dynamic, interactive Agile team.
• Strong written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Experience communicating directly with clients and/or customers.
• Basic understanding in project management. 
• A passion for innovation, design, and technology.

Unposting Date : 17-03-2023

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Job Purpose:

Controlling and Managing policies through case management to ensure quality and cost effective care, client service, processing and payment of EMC claims.

Key responsibilities:

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
• Interact with clients and service providers to ensure that the care is given within policy guidelines.
• Review medical reports and claims for compliance with set guidelines.
• Liaise with underwriters on scope of cover for the various schemes.
• Ensure that medical scheme members are attended to round the clock with support from 24-hour call centre.
• Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
• Review documents and pertinent requirements regarding claims from providers and clients.
• Ensure that the claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.
• Management of relationships with clients, intermediaries and service providers.
• Verification and audit of outpatient and inpatient claims to ensure compliance and mitigate risk.
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
• Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms.
• Record all claims transactions.
• Prepare claims registers for claims meetings and update the various claims reports.
• Track and follow up on receipt of necessary documents.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

• Professional Nursing qualification KRCHN licensed by Nursing council of Kenya.
• At least one-year experience in case management and claims processing.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.

Leadership category responsibility framework (Core Competencies):

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness.
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organizational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.

Unposting Date : 24-03-2023

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Job Purpose:

Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.

Key Responsibilities:

• Provide information and a premium service to Britam Intermediaries, on products and services while delivering high quality service.
• Raising service requests within the CRM for issues that can’t be resolved, and follow up/Escalate. Follow up to ensure the item is resolved.
• Updating Intermediary records in the systems database as per procedures.
• Initiate investigation through escalation of complaints not solved to the Intermediary Service Team Leader
• Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise.
• Confirmation and receipt of General insurance premiums.
• Prepare quotations as per authority matrix.
• Conduct Risk surveys for small risks as per authority matrix.
• Prepare & amp issue certificates and cover notes where necessary.
• Ensure timely preparation and dispatch of policy documents including valuation reports, debit & credit notes & endorsements and authorizing them within agreed and set authority limits.
• Implement credit control policy and ensure that premiums are debited and collected as required.
• Assess the loss ratios and ensure adherence to the underwriting guidelines at renewal.
• Process renewals and issue renewal quotations.
• Perform policy audits for Ordinary life policies when requested.
• Initiate processing of AMC and Pension business through scanning and indexing new business applications, top ups, withdrawals, rollovers and switches.
• Processing of claims & benefits under instructions of and in liaison with the Intermediary Service Team Leader.
• Drive use of self-service portals for both FAs and customers.
• Ensure business retention through conservations of policies and renewals of General business.
• Identification of FA learning gaps and addressing it with assistance from the sales training team.
• Sales Agents Portfolio Management.(Recommend this moves to commercial).
• Effecting Recruitment, Terminations and Reinstating.
• COP and Sales Agent facilitation loans accounts reconciliation.
• Management of Unit Manager recruitment and onboarding processes.
• Compiling of Sales Agent Data on Group Life and Last expense received from branch and communicating the same to Group life department.
• Management of Merchandise shop.

Knowledge, experience and qualifications required

• Bachelor’s degree (insurance option preferred).
• At least Three years experience in the insurance industry.
• Progress towards attaining professional qualification in Insurance (ACII, AIIK, FLMI).
• Experience in customer service.

Technical/ Functional competencies

• Knowledge of insurance concepts.
• Knowledge of underwriting processes and procedures.
• Technical competence in underwriting insurance risks.
• Knowledge of insurance regulatory requirements.
• Knowledge of Britam products.

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness.
• Effectively communicate resource needs, possible opportunities and achievements to management in
• order to aid them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organizational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.

Unposting Date : 24-03-2023

go to method of application »

Job Purpose:

Controlling and Managing policies through case management to ensure quality and cost effective care., client service, processing and payment of EMC claims.

Key responsibilities:

• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
• Interact with clients and service providers to ensure that the care is given within policy guidelines.
• Review medical reports and claims for compliance with set guidelines.
• Liaise with underwriters on scope of cover for the various schemes.
• Ensure that medical scheme members are attended to round the clock with support from 24-hour call centre.
• Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
• Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
• Review documents and pertinent requirements regarding claims from providers and clients.
• Ensure that the claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim.
• Management of relationships with clients, intermediaries and service providers.
• Verification and audit of outpatient and inpatient claims to ensure compliance and mitigate risk.
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
• Respond to both internal and external claims inquiries concerning claims process, service providers, and the filing/completion of proper forms.
• Record all claims transactions. 
• Prepare claims registers for claims meetings and update the various claims reports.
• Track and follow up on receipt of necessary documents.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

• Professional Nursing qualification KRCHN licensed by Nursing council of Kenya.
• At least one-year experience in case management and claims processing.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Sales and marketing management skills.

Leadership category responsibility framework (Core Competencies):

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness.
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organizational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.

Unposting Date : 24-03-2023

go to method of application »

Job Purpose:

Fraud Detection Analyst is responsible for monitoring transactions, accounting paperwork, and operation activities with an aim to identify any fraudulent and suspicious activities within an organization. 

Key responsibilities:

• Gather intelligence from relevant sources regarding the fraud trends in the industry and known fraudsters.
• Continuously scan transactions to establish whether the fraud trends discovered and the fraudsters have gain a foothold in Britam.
• Identify fraud patterns through the monitoring of high-risk transactions and review of exception reports.
• Maintain a black list data based on intelligence gathered from external sources and the investigations we have conducted.
• Compile known fraud red flags and research on more that would be applicable in the various areas of operations in Britam.
• Establish data sources required to test for indicators of fraud.
• Perform relevant analytical techniques required to detect occurrence of fraud and maintain a library of analytical tests.
• Recommend improvements in the data that is captured to aid in fraud prevention.
• Support forensic investigations into cases of suspected fraud through data analytics.
• Provide support to the Operational and Business units of the organization on fraud related matters.
• Regularly prepare reports and updates on the fraud landscape to the Board committee. 
• Responsible for maintaining knowledge of fraud situation in the industry.
• Actively participate in team meetings; share information and make suggestions for improvements to fraud operations.
• Conduct fraud awareness campaigns for the group.
• Prepare and submit forensic reports on assignments taken.
• Updating fraud database and preparing monthly statistical reports.
• Delegated authority as per the approved delegated authority matrix.

Knowledge, experience and qualifications required:

• Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management or Statistics or any relevant field.
• Certification in Data science or Data analytics tools such as Caseware IDEA, Alteryx, Qlik Sense.
• CPA (K) /CFA, CFE is an added advantage.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL etc.), programming (XML, JavaScript, or ETL frameworks).
• 4-6 years proven working experience as a Data Analyst or Business Data Analyst.

Technical/ Functional competencies:

• Knowledge of audit procedures.
• Common Laws on fraud, corruption and bribery.
• Computer applications.
• Use of forensic tools.
• Report writing-ability to develop reports. 
• Decision making – ability to make strategic decisions in a timely and effective manner.
• High moral and ethical standing.
• Highly motivated.

Leadership category responsibility framework (Core Competencies):

Team Leaders in Britam need to:

• Operationally lead a team to service customers from a sustainable and growing customer base whilst increasing profit.
• Ensure the company’s objectives are met by being a vision carrier and by implementing strategy and operational outputs.
• Effectively run the business and manage staff in order to enable functional leaders to focus on developing strategy.
• Effectively identify and define key performance areas, deadlines and goals for their team in order to optimize operational effectiveness.
• Ensure the department has the most appropriate people capability through effective inspirational leadership, people development, effective selection and optimized succession planning.
• Create a high performance, proactive culture and motivated team.
• Monitor operational implementation, budgets, plans, goals and outputs in order to ensure alignment with the departmental strategy.
• Ensure that department priorities are adhered to and effectively communicated.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Benchmark operational activities internally as well as externally in order to be a leader in the industry.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Adequately manage operational risk.

Unposting Date : 24-03-2023

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Job Purpose:

Undertake pension administration activities to support the achievement of business unit plan.

Key responsibilities:

• Carry out regular Pension account reconciliations and follow up on all unidentified funds in the Account.
• Ensure compliance of the pension schemes in line with both statutory and company policies.
• Ensure on boarding of new clients and sponsors within stipulated timelines and as per the company compliance requirements.
• Facilitate continuous data clean-up of clients’ personal information.
• Present audited scheme accounts during clients’ Board of Trustee meetings / AGM.
• Assist in the preparation of Deposit Administration monthly valuation data. 
• Assist in preparation and filing of Scheme Financial Statements.
• Prepare and file income tax returns and RBA levies within the stipulated deadlines.
• Maintain and manage the integrity of all scheme transactions, documentary support and maintenance of scheme fund statements.
• File scheme Returns of Contributions and investment returns with the Retirement Benefits Authority within stipulated deadlines.
• Ensure contributions are booked into the system as and when they are remitted.
• Assist in the preparation of weekly revenue reports and monthly overall pension reports.
• Deliver good customer service by responding swiftly to queries and concerns from clients.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

• Bachelor’s Degree in a business related field. 
• 2-4 years’ experience in similar position.
• Relevant professional qualifications e.g. CPA (K).

Technical/ Functional competencies:

• Knowledge of pension administration industry and concepts.
• Knowledge of Retirement Benefits Authority (RBAs) regulatory requirements.

Leadership category responsibility framework (Core Competencies):

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness.
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organizational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.

Unposting Date : 24-03-2023