Job Openings at ENGIE

Job Purpose/Mission 

The Tech-Ops Repair Officer is responsible for the incoming Quality Checks (IQC), dis/assemble, repair and refurbishments of EEA Kenya products (Solar Home System and components) as per defined processes and procedures, for timely delivery against distribution targets. Tech-Ops Repair Officer will further be responsible for workshop management, tools management, inventory control of work in progress items and spare components and first level maintenance and servicing of facility's electrical infrastructure. Conduct any additional technical task as prioritized and instructed by the direct supervisor.

Responsibilities

• Achieving targeted weekly, monthly and quarterly requirements in terms of conducting IQCs for incoming shipments, assembling new systems, refurbished items and repaired items
• Manage and monitor accurate performance of workshop tools: Testjigs, Testers (panel, battery), Soldering stations, Flashers and Multimeters, Battery recovery machines, Inverters, Power supplies, Float & "Desulfation" stands and other related tools.
• Maintain and improve workshop activities and facilities; follow and adhere to departmental and organizational policies and procedures to maximize output.
• Categorize and properly document all the tested returned system parts to ensure data accuracy (Physical and PAYGEE)
• Assembly new products according to the EEA dis/assembling procedures ad guidelines.
• Clean and test all returned system parts for example batteries and panels.
• Categorize and properly document all the tested returned systems parts to ensure data accuracy.
• Repair printed circuit Boards and appliances according to procedures and guidelines.
• Check the quality of all refurbished components according to latest technical standards and requirements.

Knowledge and skills 

Experience:

• Minimum years of experience required for success in the role
• Specific experience in certain fields or technical areas
• Is leadership experience required?
• Other required experience
• Good to have experience

Qualifications:

• ≥3 year of working experience in technical roles related to EEA K Technical Operations (Solar technology, Battery technology, Solar controllers, Solar Panels and Test equipment)
• Hands-on experience in accurate soldering and other required repair services
• Experience with operational improvement techniques (Kaizen and 5S, 6 Sigma, etc.) is a plus
• Very good organizational and interpersonal skills and team player

Language(s): 

• English
• French is a plus

 Technology:

• Good Computer Skills (Ms Office); experience with using Database is a plus

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Job Purpose/Mission

The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.

Responsibilities

• To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer
• Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
• Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
• Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
• Ensure customer education is highly conducted to promote customer satisfaction and Explaining after-sales service to the customer.
• Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
• Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
• Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
• Fully implement the FIFO methodology within the Service Centers
• Display systems to be presentable, complete, clean, and working at any time.
• Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
• Storage room setup (proper arrangements of items, labelling, separation of spare parts (used and broken).
• Organizing all documents in designated folders (logistics documents and customer contracts)
• Gathering a benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
• Displaying Mysol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.

Knowledge And Skills

Experience:

• 2 years' experience in stock Management and customer service.
• Experience in customer relationship management.
• Team Player

Qualifications:

• Be a holder of a diploma, preferably in Business, Logistics and its related fields

Language(s):

• English
• A native language