Job Openings at Gap Recruitment Services

Job Purpose: This role accomplishes sale and marketing objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans with the aim of meeting set targets.

Supervises: Dispatch Supervisors, Sales Reps, Van salesmen, Customer Service, 3rd Party Sales Project

Our client is a well-established manufacturer of Bakery & Confectionary based in Mombasa.

Duties and Responsibilities

• Implement the Sales and Marketing strategy for the company as outlined in the company’s five-year business plan.
• New Business development; Prospect for new clients/customers and turn this into increased business. Cold call as appropriate within the market or geographical area to ensure a robust pipeline of opportunities, plan approaches and pitches.
• Improve product marketability and profitability of the company by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
• Engage with stakeholders and clients for purposes of retention, growth and new business opportunities
• Client retention; Present new products and enhance existing relationships. Work with production and other technical staff including internal colleagues to meet customer needs. Arrange and participate in internal and external client briefing.
• Route to market oversight and execution to ensure that product placement in the entire region is prioritized.
• Maintain, promote and enhance a positive corporate image of the organization through effective positioning and branding.
• Implement the company’s social responsibility policy
• Improve the online presence of the company through use of digital marketing strategies and channels
• Implement daily sales reporting and monitoring tools that will provide data necessary for carrying out periodic analysis of the company’s market performance
• Increase the daily collections from clients via the sales and marketing team, in order to improve the cash position of the firm
• Reach out to new untapped institutional accounts within the region, specific emphasis on HORECAs
• Train, develop, coach and motivate the sales team.
• Ensure sales reps and sales men comply with all processes (company policies, etc.) to make sure that customers receive excellent service
• Keep a performance tracker and periodic appraisals of sales people, in conjunction with the HR Department.
• Investigating and handling minor grievance and minor disciplinary issues among sales people and customers to ensure solution and referring all major issues to the HR Department and giving details and recommendations on the same.
• Any other responsibilities and duties as assigned by supervisor.

Desired Experience & Qualification

• A holder of a business-related University Degree.
• At least 10 years’ experience in an FMCG environment
• Should possess excellent planning, negotiating, and organizing skills
• Ability to grasp complex concepts related to bakery production.
• Proven experience selling bakery products will be an added advantage.
• Excellent management skills and interpersonal communication
• Should have the ability to work under pressure and meet deadlines.
• Annual operational plans, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Customer Behavior Analysis, Product Development, Client Relationships, Data Analysis and Report Writing Skills.

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Job brief: We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

To be effective in this role you must be an excellent communicator and have superior people skills. You must be comfortable presenting services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Roles & Responsibilities

• Contact potential or existing customers to inform them about our services
• Answer questions about our services or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the respective consultants and recruiters
• Enter and update customer information in the database
• Take and process requisitions in an accurate manner
• Handle customers grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Desired Skills and Qualifications

• Degree in Communication, Customer Service, PR, Journalism or related field.
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Ability to learn about services and describe/explain them to prospects
• Excellent knowledge of English both spoken & written
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

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Job Purpose: Responsible for handling all Raw Materials Stores operation like receiving, storing and issuing Raw Materials. Maintaining records of all transactions in stores. Proper handling and Storage of materials & other Guidelines.

Duties and Responsibilities

• Personally, make health and safety a priority ensuring you comply with all health, safety instructions, comply with the policies, procedures of the Company and Work in a safe and orderly manner.
• Maintain a clean, tidy and safe working environment at all times.
• Receiving and coordinating the incoming goods, storage and dispatch of raw materials in a timely and efficient manner.
• To ensure effective, safe, accurate and timely stock management which include space allocation and stock transfer by Monitoring the quality, quantity, cost and efficiency of the movement and storage of raw materials.
• To make sure no obstruction or barrier along the gang ways which might hinder the passage of goods or employees in any case of emergency or normal duties.
• Working closely with the Purchasing department to ensure adequate stock levels (Coordinating inventory levels.)
• Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality.
• Ensure all the property and equipment you use is maintained and not recklessly damaged.
• There must be an ability to respond to production demands ensuring the supply of raw materials to the production facilities is both accurate and on time.
• Communicate with your Department Supervisor frequently during your shift to ensure the requirements of the production plan are met

Desired Skills & Qualifications

• Bachelor’s degree in Supply Chain Management or related field.
• 5 years of experience in store management.
• Knowledge of proper bookkeeping and inventory management.
• Familiarity with standard concepts and best practices in a stockroom or warehouse environment.
• Analytical mind with ability to make accurate mathematical computations.
• Excellent written and verbal communication skills.
• Competencies in data entry, analysis and management.
• Keen attention to detail and ability to effectively manage.
• Has worked in a manufacturing industry preferably paint industry.