Job Openings at ICEA Lion Group

Job Summary

• The Manager I: Underwriting is responsible for efficient underwriting of insurance risks in accordance with the set guidelines to enhance business retention growth and profitability.

ROLES AND RESPONSIBILITIES

• Prudent vetting of risks for various classes of insurance.
• Calculating and advising clients, brokers, and agents on insurance premiums.
• Preparing premium/sum insured returns and summaries as required by IRA/AKI.
• Liaising with the Reinsurance Section regarding risks that require facultative reinsurance placement.
• Prompting debiting of all new and renewal business in accordance with the set TATs.
• Approving various tasks as per the set Authority limits.
• Processing accurate policy documents and endorsements in accordance with the set TATs.
• Ensuring that Renewal Notices are sent out to clients/intermediaries as per set standards.
• Advising business development of any risk aspects at renewal e.g. where the loss ratio is not good.
• Handling correspondence in accordance with the mail handling procedure.
• Responding to customer complaints as per the complaints handling procedure.
• Analysing, advising, and implementing risk improvement measures for the varying classes.
• Understanding and complying with any reinsurance requirements to minimize risk and deliver business plan objectives.
• Preparing monthly reports and any other duties as may be directed by the Management.
• Checking all documents prepared/processed and authorizing them.
• Supervising, assigning tasks/mail, and coordinating activities.
• Credit control management through the issuance of cancellation notices.
• Dealing with internal and external audit issues within the set timelines.
• Monitoring BAM reports on a monthly basis.
• Identify and suggest improvements to the footprint system and other processes for improved.
• Appraising, training, and developing staff.
• Supporting the implementation of the various initiatives and projects in the department as per.

 End Date 28th May 2026.

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Job Summary

• The role entails driving revenue growth and expanding the new and renewal of General Insurance (GI) business portfolio. The goal is to meet Retail business annual budgets by strategically developing assigned markets and intermediary channels. It involves cultivating profitable business opportunities for the company through the establishment of robust relationships and partnerships.

ROLES AND RESPONSIBILITIES

Sales and Marketing

• Cultivate robust strategic partnerships and relationships with assigned intermediaries. 
• Efficiently navigates the sales cycle and maintains a value-driven service approach.
• Implement optimal Client Relationship Management practices to meet business objectives.
• Track and report performance against agreed sales and retention targets.
• Spearhead revenue growth by overseeing daily sales activities of assigned intermediaries.
• Keep clients informed about both new and existing products.
• Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries.
• Develop and promptly deliver quotations and tender documents to clients/intermediaries.
• Contribute to departmental planning and budgeting processes as needed.
• Ensure compliance with credit control policies through cash and carry and debt collection initiatives.
• Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business growth.
• Organise and execute market activations and outreach events in strategic locations through visits or alternative methods.
• Monitor competitor activity and identify opportunities/threats arising from such activities.

Operational Procedures

• Ensure that proposal forms and all relevant client documentation contain all the relevant personal details of the proposer.
• Ensure strict adherence to practices, procedures, and policy stipulated in the Market Outreach operations manual, including the Code of Ethics.
• Complete customer care feedback forms during visits to brokers, agents, and direct clients and liaise with a supervisor about operational issues raised by clients.
• Regularly liaising with the business development function to develop estate planning solutions that leverage the company’s competitive edge.
• Ensure All intermediaries are fully licensed to trade

Learning and Growth

• Continue to build personal skill set by participating in in-house programmes (including e-learning), customer-related courses, and seminars as deemed necessary to expand product and system knowledge.

 End Date 25th May 2026.

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Role Description

• This is a full-time hybrid role for an Insurance Sales Agent based in Karen Ward, with some flexibility to work from home. The Insurance Sales Agent will identify and connect with prospective clients, offer tailored insurance solutions, and build long-term relationships for continued customer satisfaction. Responsibilities include meeting sales targets, providing exceptional customer service, educating clients on various insurance products, and collaborating with the insurance brokerage team to meet client needs effectively. The agent will also stay updated on industry trends and regulations to provide informed advice to clients.

Qualifications

• Strong skills in Insurance Sales and Sales strategies
• Proven ability in Customer Service and relationship management
• Knowledge of Insurance and Insurance Brokerage practices
• Excellent communication, negotiation, and interpersonal skills
• Ability to work both independently and collaboratively in a hybrid work environment
• Bachelor’s degree in Business, Marketing, or related field is preferred
• Previous experience in the insurance or financial services industry is an advantage
• Strong organizational skills and attention to detail