Job Openings at Kempinski Hotels

Key Responsibilities

• Maintain a comprehensive knowledge of hotel facilities and local information to provide guests with accurate, helpful assistance at all times.
• Execute all tasks efficiently and punctually, ensuring all actions align with established company policies to meet departmental objectives.
• Handle all food, beverage, and operating equipment with extreme care to minimize wastage and reduce breakages.
• Strictly adhere to all hotel's standard regulations and the hotel’s specific policies regarding fire, life, and safety.
• Lead the Banquet Waiter/Waitress team, ensuring all workstations are fully stocked, organized, and meet luxury presentation standards.
• Monitor the service sequence in real-time, providing immediate coaching to staff to ensure "Beautiful Performance" and the achievement of revenue goals.
• Utilize approved suggestive selling techniques to promote high-margin products and enhance guest experiences.
• Apply advanced supervisory and communication skills to maximize team productivity and boost employee morale.
• Maintain an expert-level understanding of all banquet food and beverage offerings to recommend pairings and upsell alternatives confidently.
• Enforce strict cash handling procedures and ensure every order is accurately processed through the MICROS POS system before service.
• Promptly report and manage "Lost and Found" items in accordance with the hotel’s standard operating procedures.
• Proactively identify, report, and rectify any potential or real safety hazards within the banquet areas immediately.
• Demonstrate adaptability regarding shift changes and assignments as necessitated by fluctuating business demands and event schedules.
• Maintain impeccable grooming standards, reporting for duty punctually in the correct uniform and name tag.
• Perform additional duties as assigned by management to support the evolving needs of the banquet department.

Skills, Knowledge and Expertise

• Minimum 3 years’ experience in a F&B Supervisory position in a 5 star Hotel.
• Diploma/Certificate in Food and Beverage/Sales
• Excellent oral and written skills in English. Additional language will be an added advantage.
• Up Selling skills/techniques.

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Key Responsibilities

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA standards. 
• Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice. 
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. 
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaint. 
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. 
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.  
• Possess a working knowledge of the room reservation procedures. 
• Maintain the neatness of his/her working area.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Kenyan citizen
• Certification in Front Office Operations.
• 2 to 3 years’ experience as a Receptionist, Guest Relation Officer in an international 5-star hotel preferably.
• Experience as a telephone operator at an international 5-star hotel
• Presentable, well-spoken individual
• English – excellent oral and written skills.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Additional foreign language – beneficial
• Advanced knowledge in Microsoft Office (Word, Excel and PowerPoint) and Opera.
• Ability to work as part of a team.
• Good welcoming/communication skills, Friendly and caring attitude, Flexibility in the scheduling and Customer service orientation