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Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.
Job description
Role Purpose Statement
Ensure effective complaint management system and service recovery that enhances customer loyalty, encourages repeat business translating to business retention and reduction in operations cost and achievement of Revenue.
Key Accountabilities/Responsibilities
This position has the key responsibility of managing the relationship between the organization and its clientele through providing technical guidance and support in:
Qualifications And Experience
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