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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
The IT Support Operations Officer role is responsible for the provision of ICT support to the Core Banking Systems and other Business systems by providing technical assistance, analysis, and solutions to issues reported or escalated from the service desk and the Daily COB (Close of Business) activities are performed across all Core Banking platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to
incidents or appropriate workarounds for problems while seeking to proactively and
continuously improve support to the bank’s internal and external customers.
Key Accountabilities (Duties and Responsibilities)
Daily COB Services
Incidents Management
Problem Management
System Administration
Operational
Ideal Job Specifications
Ideal Job Specifications
Technical Competencies
Behavioural Competencies
Job Description
Core Banking Development 60%
Support and Problem Management 10%
Process and Policies 10%
Adherence to internal policies and procedures for development and management of the core banking system and other best practice standard
Governance 10%
Stakeholder Management 10%
Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic)
Work cycle and impact:
Ideal Person Specifications
Academic qualifications:
Professional training:
Desired work experience:
Technical Competencies
Behavioural Competencies
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