Job Openings at Old Mutual Kenya

Job Description

To grow a high quality SME client portfolio both in cheap and stable deposits and loans and manage all client relationships to ensure world class customer service and maximum returns.

3. KEY MEASURABLE GOALS

Growth in number of clients through cheap and stable deposits and SME loans Growth in Outstanding SME loan book Quality of the SME Loan Portfolio Timely loan processing  and disbursement Transaction Income and deposits from SME clients as well as value chain management Cross-selling of Bancassurance products

4. KEY RESPONSIBILITIES

• Lead generation and conversion to business (Loans, Fixed Deposits, business accounts etc.)
• To champion SME product in the Branches
• Client retention through world class customer service
• Relationship Management of existing SME clients
• Account utilization by all SME clients
• Proper KYC vetting of clients using supporting documents and SME appraisal tools   
• Proper loan appraisals measured by approval success rate 
• Ensuring every application is approved by the authorized signatories
• Documentation and integrity
• Compliance to Credit Policy, Compliance and audit standards together with company policies and procedures
• Dissemination of information to prospective clients about Faulu
• Products and service awareness
• Ensuring clients understand our operations policy with regard to accessing our services and products
• Periodic SME training to the branch staff to enhance awareness and cross selling
• Ensuring account utilization -all business proceeds to be banked through Faulu
• Relationship management – scheduled and adhoc client visits, calls, etc.
• On time loan repayment and follow ups
• Understanding the underlying causes of default and take remedial actions as per credit policy
• Attain PAR targets
• Networking with SME Business Forums, events, etc.
• Stakeholder relationship management; local administration, dealers, etc.
• Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
• Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank's AML, KYC & CFT policies, procedures and guidelines

Education

• Bachelor’s degree in a Business-related field

Desirable

• Diploma in sales and marketing

Knowledge and Skills

• SME Credit analysis, credit management and marketing/Relationship Management

Experience

• At least 2-year related experience

Personal Attributes

• Good communication and interpersonal skills.
• Excellent problem solving and decision-making skills.
• Team player and quick thinker

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Job Description

Reporting to the Head of Treasury & Institutional Banking. The job holder will be responsible for deposit mobilization and growing Bank’s business from institutional clients and strategic partnerships contributing to the Bank’s growth strategy and profit.

Key Measurable Goals

• Identify partnership opportunities within the market and lead all aspects of deal execution, including prioritization of partners, strategic and financial assessment, transaction structuring, negotiation and implementation.
• Design and execute ecosystem and partnerships management framework and strategies to achieve the unit’s commercial and brand objectives.
• Develop and maintain an opportunity assessment framework to guide the identification, promotion and development of new markets, services or capabilities through partnerships and/or ecosystem engagements.
• Continuously evaluate and refine the ecosystem business model, with due regard to partner capabilities and culture to promote strategic collaboration.
• Establish and cultivate strong relationships with senior executives across different business units within our partners’ organizations and the bank to ensure effective commercial alignment.
• Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps with partners and help solve critical issues across the organization.
• Proactively push product thinking and work closely with product and engineering teams, both internally and externally to build the best experiences for users.
• Identify, cultivate, and develop business relationships among the targeted Institutions, Government ministries, Developmental Agencies & NGOS, Religious institutions, Law firms and Non-Bank Financial institutions and respond as appropriate with a suitable product package based on the analysis of the Institution’s needs.
• Grow IB customer base and business volumes as per agreed targets.
• Generate and improve profitability on a portfolio of new customer relations.
• Market for sustainable growth and overall stability on the liabilities through growth of current account/collection business as well as wholesale deposits from institutional clients (sector focus will be stated on KPI).

Key Responsibilities

Business Development

• Identify and develop new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
• Ensure an effective call program to new and assigned clients is maintained and executed, assessing possible needs of the targeted clients/Institutions and identify other cross selling opportunities.
• Keep constantly in touch with institutions (Government, Lawyers, Schools, Churches, SACCO’s )and strategic partners ensuring that they are fully kept abreast of positive developments within the Bank thus increasing the Bank visibility among these key Institutions. This will mean developing a personal touch and a relationship management approach with all these Institutions and negotiating with them to channel funds/business through Faulu MFB.
• Cross sell Bank products and services
• Ensure that applied interest rates are minimal or managed within guidelines and limits set by the Bank
• Manage the process of contracting, onboarding, integration, deployment and roll out of agreed services for the signed-up partners both internally and externally.
• Develop and maintain an opportunity assessment framework to guide the identification, promotion and development of new markets, services, or capabilities through partnerships and/or ecosystem engagements

Planning

• Continuously monitor institutional banking relationships to ensure that clients are satisfied with Bank service/partnership.
• Anticipate, analyse and respond to the various current and future needs of the targeted Institutions.
• In liaison with the Head, business Growth, identify other potential Institution with whom Faulu MFB can partner/do business and who can benefit from our mix of products and services.
• In liaison with the Head, business Growth, prepare pre-visit report/facts and a calling program for the targeted Institution/s.

Customer Care

• Initiatie and monitor customer/Bank contact at all levels and functions, ensuring that customers enjoy the highest standards of service.
• Monitor counter services for collection business/institutional/asset clients.
• Monitor relationships on a day-to-day basis to ensure good customer service on the maintenance of SLA.
• Monitor and proactively manage expiring limits for loans & guarantees

Monitoring & Control

• Keep abreast of developments in the market; be aware of projects to be carried out by parastatals, Government ministries and Developmental Agencies and their various sources of funding.
• Be familiar with trends in the banking industry in general and particularly the industry/sectors in which each of the Institutions managed/targeted operates and tailor product(s) to suit the client’s business.

Leadership

• Coach, develop and manage the team.

Education

• A degree in a business-related field i.e. Bachelor of Commerce, Business Administration, Economics or Banking/Finance
• MBA or related Degree is an added advantage

Knowledge and Skills

• Good knowledge of other transactional bank products and services to facilitate cross-selling.
• Strong Business acumen both in the banking industry and the Corporate/Institutional space. Competencies
• Experience and understanding in the management of banking relationships.
• Strong Selling/negotiation skills
• Interpersonal/ networking skills

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Job Description

Working closely with the Manager-Credit Analysis he /she will ensure compliance with internal credit policies & procedures and facilitate prudent management of credit risks while ensuring compliance with the CBK prudential guidelines. He /she will also ensure that all SME Credit proposals from the branches are reviewed for credit risks in accordance with internal policies and procedures, CBK prudential guidelines and best practice .He /she shall safeguard the institution against loss by ensuring accuracy, completeness and credit worthiness of SME proposals, recommend appropriate risk mitigation mechanisms such as proper securities and their perfection, relevant sanction conditions and post disbursement follow ups.

KEY RESPONSIBILITIES.

• Analyze the SME Credit requests against all the canons of lending (Character, Capacity, Conditions, Capital, and Collateral) as a basis for making approval / decline recommendations.
• Prepare the Sanction sheets and offer letters based on 1 above and ensure accuracy, completeness and neatness of the same for further approval by relevant Head office Credit Committees
• Prepare draft board papers for facilities requiring approval by the Risk Management Committee of the board for further review by management at Credit Administration departments Follow up with the branches to ensure fulfillment of ALL sanction conditions and other covenants prior disbursement of the facilities.
• Submission of securities to security perfection officer within 12 hours of receipt from branches for further advise to legal department.
• Recommend policy reviews for customer service and risk management improvement based on experiences and industry trends Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO) Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within credit risk analysis.  
• Do any other duties that may be assigned by the Management.

Education

• Business Degree

Knowledge and Skills

• 2 year experience in credit analysis in an SME environment, debt collection and recovery.
•  Knowledge in accountancy an obvious advantage

Personal Attributes

• Capacity and willingness to work for long hours and within strict deadlines
• Excellent interpersonal skills
• High degree of confidentiality
• Analytical mind.
• Knowledgeable on the Financial services sector
• Assertive
• Fast in decision making
• Honest
• Highly organized
• Creative and Innovative
• Proactive
• Good team player

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Job Description

Reporting to the Business Growth & Development Manager, the job holder will source for clients, retain them and maximize returns to the company by ensuring timely loan processing and payment. Growth of Liability, Asset, Bancassurance and quality Retail loan book in the branch through effective management of the Sales Teams.

KEY MEASURABLE GOALS

Growth in number of clients through Salaried loans Supervision of Sales Consultant team for optimum performance Monitoring and evaluation of the sales team. Optimizing the number of Sales Consultants per branch. Grow Deposits through signed up MOUs Ensure timely and diligent verification of loans Timely loan disbursement and repayments.

KEY RESPONSIBILITIES

Portfolio growth and management

• Outreach/recruitment activities in customer on-boarding
• Growth of Deposits both Cheap and Term deposit in line with the Bank Strategy
• Growth of the Loan book through quality disbursements.
• Growth of all Bancassurance products through all the Bank distribution
• Identify schools, Government office, Churches and Corporates in areas of operations
• On time Disbursement
• Client retention and on time service delivery
• To champion Salaried loans in the Branches
• Facilitate timely employer by-products and reconciliations and remittances
• Relationship Management of existing Schemes within the jurisdiction.
• Recruitment, training and effective supervision of Sales Consultants
• Performance Monitoring of Sales Consultants
• Value addition by expanding the revenue basket through salary processing in existing relationships.

Loan underwriting/processing

• Thorough documents scrutinization i.e. pay slips, national ID, staff IDs, etc  
• Ensuring every application is approved by the authorized signatories by conducting work station verification.
• Documentation due diligence and integrity
• Compliance to audit standards and company policy
• Proper management of TAT on all loan applications.

Training Role

• Dissemination of information to prospective clients about Faulu.
• Recruitment, Continuous SCs training and Motivation
• Client motivation and enhanced relationship management.
• Ensuring clients understand operations policy

Default management

• Ensuring requisite employers’ approvals on all application.
• Understanding the underlying causes of default
• Compliance to policy in the initial period of recruitment
• Ensuring all the applications meets the third rule
• Prompt payment collection
• Timely Salary processing for the customers

A link with the public

• Liaise with local administration
• Ensure well-managed relationships with the institutional heads of various Corporates.
• Ensure well-managed relationship with HR functions of the serviced institutions and all relevant contacts.
• Ensure maximum value is derived from all existing and new partnership arrangements.

AML KYC & CFT Responsibilities

• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

Education

• Essential- Bachelor’s degree in any social sciences
• Desired- Diploma in sales and marketing

Knowledge and Skills

• Advanced knowledge in marketing and credit risk management.
• Good analytical skills especially using the business analysis tools

Experience

• At least 2 years related experience.
• At least 3 years in a sales related role

Personal Attributes

• Good communication and interpersonal skills.
• Excellent problem solving and decision-making skills.
• Team player/thinker