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  • Posted: Jun 28, 2021
    Deadline: Jun 29, 2021
  • Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...
    Read more about this company


    Customer Service Executives

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for Customer Service Executives position for one of our clients to be located in the following regions:

    Towns:  Narok, Nanyuki, Bondo, Kisii, Kitengela, Machakos, Migori, Luanda

    The Job purpose can be categorized as follows:-

    • Service and Standards
    • The Customer Service Executive is responsible for meeting the Customer Care Department Standards.
    • To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.
    • Business Link
    • As the first point of contact to the customer, acts as a link between the customer and the business.
    • Keeps management informed of schedules, priorities, and problems.
    • Participates in performance appraisals.
    • Direct impact on the business
    • Responsible for growth of business through retention and relationship building.
    • Accountable for company assets e.g stocks.


    • Manage Customer Relationship and Documentation compliance and completion.
    • Maintain the defined quality of Customer service standards
    • Manage the customer contact queue and customers tolerance
    • Communicate and escalate factors that impact on customer experience to the appropriate Airtel departments.
    • Manage service delivery aligned to customer needs and business objectives
    • Monitor and maintain facilities
    • Manage service delivery aligned to customer needs and business objectives
    • Drive sales in the Walk in centers
    • Increase customer base in both prepaid and post paid categories
    • Contribute to, monitor and report daily productivity on all revenue generating activities
    • Through contact with the customers, give feedback on customer reactions to products and services rendered
    • Achieve/exceed set targets
    • Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
    • Ensure Customer complaints are adressed appropriately and resolution given within Service standards
    • Promotes and maintains a high quality, professional, service oriented company’s image among users.
    • Participate in quarterly employee satisfaction survey
    • Reduce instances of fraud in both prepaid and post paid activations
    • Minimise leakage of revenue at the shops by enhancing proper controls


    • Bachelor’s Degree from a recognized university.
    • A minimum of 2½ years’ experience in retail sales and customer service (experience in a telecommunication industry would be an added advantage)
    • Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.

    go to method of application »

    Project Officer Internship

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for Project Officer – Internship Position for one of our clients.

    Contract duration: 6 months

    Key Responsibilities

    1. Project Planning
    • Develops and manage project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources;
    • Drive the project initiation planning sessions to make sure that clear baselines are set for project delivery and financial mandate; and
    • Compile a project budget based on the financial mandate.
    1. Project Execution
    • Manage the resource requests to business, resource pools and procurement;
    • Ensure that the standardized project framework and methodology is adhered to at all time;
    • Ensure stakeholder plans are updated with intervention schedules; and
    • Produce a project charter detailing the project objectives, high-level scope and deliverables, timelines with clear resource mandates.
    1. Project Progress Management
    • Manage the internal working environment to ensure that work is conducted effectively throughout the project lifecycle;
    • Ensure that the necessary project control mechanisms are implemented and manage all project changes with impact assessments and alignment to the billing schedule; and
    • Review all project management functions to establish project-wide phases, approval points, review points and other milestones.
    1. Project Performance Management
    • Analyse and develop mitigation for the impact of conflicting requirements within the organization on the project and interface with the project owner in order to achieve project objectives
    • Establish project baselines and report progress in relation to the agreed baselines to provide a measure of performance throughout all phases of the project lifecycle
    • Manage project risks and develop mitigations and escalate as early as possible to the project owner with amendment of the risk management plan where appropriate
    1. Closing of assigned projects
    • Manage the project close-out from client for progress or phased or full project delivery using a detailed close-out report including the log of all changes to date, impact of these changes, highlights and lowlights, areas where improvement can/could be achieved and reflection on value that will be invoiced based on the work completed and agreed invoiced amounts;
    • Ensure that all project documentation as per the standard Project Management processes was archived
    1. Compliance to policies
    • Ensure project and resource performances are always a priority in management, tracking and reporting thereof.


    • work experience managing large complex projects in an environment with multi-function teams
    • Degree in Business related discipline, Information Technology, Computer science, Telecommunications or Engineering discipline
    • PMP or PRINCE II Certifications
    • Member of PMP Global and local chapter

    Method of Application

    Kindly send your CV to [email protected] by 29th June 2021 clearly marking – “Customer Service Executive” or “Project Officer – Internship” (Please note that all applicants MUST indicate the town when applying).

    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

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