Job Openings at Sokowatch

We are looking for an individual who will act as the primary point of contact between suppliers and Sokowatch. You will be responsible for procuring products and goods for use in Sokowatch by identifying potential supplier sources, screening them and negotiating favorable payment terms.

Duties & Responsibilities

• Lead efforts to implement sourcing strategies and enforce compliance at the regional level.
• Lead and manage company-wide implementation, deployment and compliance to the procurement processes and tools;
• Rationalize and select suppliers that meet Sokowatch business requirements at the lowest total cost;
• Manage RFI/P, document recommendations and communicate results to vendors;
• Contribute to sourcing activities, procurement projects, vendor management and agreement management;
• Negotiate, implement and review contractual arrangements with suppliers to deliver the company’s cost savings targets;
• Build and maintain mutually beneficial relationships with key vendors within the category group;
• Suggest and implement necessary tools and contribute consistently towards expenses reduction;
• Lead and ensure the effective achievement of functional objectives of procurement by managing performance, developing and motivating team, so that their individual and collective performance is of the required standard and meets the current and future needs of the business;
• Contribute to maintaining internal control standards and implementation of all audit recommendations.
• Responsible for providing support, training, and guidance to junior and/or new team members. As well as coaching and motivating local operations buyers in the achievement of their objectives
• Identify, achieve and report on cost savings and value targets for all inventory buying activities

Requirements:

• Required: 5- 8 years of experience in a similar role
• Preferred: Strong background as a Procurement Specialist managing CAPEX and OPEX
• Bachelor degree, preferably in Supply Chain Management, Engineering, Finance or Statistics
• Ability to work efficiently and independently in a fast-paced sales environment
• Demonstrate deep knowledge of procurement processes and procedures with a strong bias for project management
• Strong data analysis and superior organizational skills,
• Strong oral, written communication & presentation skills
• Willingness to travel for work across East Africa
• Must love working with people and cross-cultural teams

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Your role as a Sales Representative is to provide complete and appropriate solutions for every customer in order to boost revenue growth, customer acquisition levels, and profitability.

You will support customer growth by fostering the company values and purpose while providing exemplary customer experience that leads to revenue growth.

Key Responsibilities

• Manage dukas by supporting them throughout the sales process from order placement to delivery.
• Establish, develop and maintain positive customer relationships to ensure customer retention.
• Increase client adoption and the Average Revenue Per User.
• Upsell Sokowatch digital and financial services and push digital payments.
• Use data to analyze the market and inform on product priorities and pricing.
• Supply the management team with reports and data on customer needs, problems, interests, competitive activities and potential for new products and services.
• Act as a strategic advisor to the customers, anticipate customer needs and negotiate for discounts for the customers.
• Ensure general customer satisfaction in order to promote customer retention.

Key Skills and Competencies

• 2 years of experience in retail sales
• Bachelor in Sales and Marketing or Diploma in a related field
• Good communication skills
• Ability to build relationships
• Proven track record in FMCG sales
• Excellent negotiation skills
• Good organizational and time management skills
• Ability to develop in-depth knowledge about products and markets
• Ability to work under minimal supervision
• Good business sense and professional manner.

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You are charged with actively collecting past due credit through various channels including but not limited to SMS, telephone calls, customer visits and working with local administration and external debt collection agencies.

Our Vision

Dominate the duka market across Africa by being their #1 partner for all goods and services by 2021. Sokowatch aims to be the platform through which our customers access a comprehensive offering of financial services that allow them to achieve both their personal and professional goals.

Your Mission in our Vision

Financial services will be the biggest differentiating factor of Sokowatch from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers, but also enhances their earnings potential- Sokowatch will become an indispensable long-term partner for our customers. Our strategy is to provide a world class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business

Key role; Ensure the NPL>90 Days is below 1% for the portfolio assigned

Other Responsibilities;-

• Daily follow up of Overdue Invoices between 1-90 Days Arrears category through phone calls and field Visitations.
• Ensure 360 Customer Relationships Management Cycle by categorizing all defaulted loans, and Assignment of calls to ensure repayments while developing Pay plans/Promise to Pay Database with elaborate follow ups.
• Ensure a thorough KYC process by conducting a verification exercise to all New clients and capture of relevant information in organizations Systems for decision making.
• Conduct Customer education to all New and Existing clients to ensure adherence to Sokowatch Credit terms and communicate any change of policy.
• Provide Superior Customer Experience by actively engaging all clients with feedback and information were necessary through phone calls, market visits and gathering market insights
• Handle all customer and agents’ complaints with a Credit portfolio.
• Any other duties may be assigned

Requirements:

The successful candidate will possess:

• 3+ years in credit collection experience, preferably in retail
• Degree in Finance, Accounting or Business Administration.
• High degree of accuracy and attention to detail
• Excellent accounting software user and administration skills.
• An enthusiastic team player and strong interpersonal skills.
• A collaborative, team player with integrity and a desire to work in a dynamic, fast-paced, start-up environment
• Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting.

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We are searching for a stellar Bookkeeper to assist our Head of Payables in verifying invoices, scheduling payments, cash management, maintaining records, and posting transactions.

Duties & Responsibilities:

• Match purchase orders with invoices, delivery notes, goods received notes
• Liaise with the supplier relations team to confirm that contract terms have been satisfied prior to processing payment
• Maintain accurate records of invoices, payments and credit notes on the accounting system
• Verify cash and inventory numbers on accounting system
• Prepare monthly, quarterly, and annual tax declarations, including payroll, operating and business taxes
• Prepare payables reports and other financial and analytical reports for review by management

Requirements:

The successful candidate will possess:

• 3+ years of bookkeeping experience, preferably in retail, at a company with over $100,000 USD in annual turnover, or at a leading regional or international accounting firm
• Degree in Finance, Accounting or Business Administration; CPA a plus but not required
• High degree of accuracy and attention to detail
• Excellent accounting software user and administration skills, preferably Quickbooks
• An enthusiastic team player and strong interpersonal skills.
• A collaborative, team player with integrity and a desire to work in a dynamic, fast paced, start-up environment
• Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting.

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Sokowatch is searching for a stellar warehouse manager to be based in Kisumu. They will undertake all aspects of a warehouse manager for Sokowatch in the branch. The primary goal of this position is to monitor and optimize inventory in the warehouse.

Reports to: Country Warehouse Manager

Duties & Responsibilities:

• Responsible for the supervision and management of branch level warehouse team
• Responsible for the development and compliance of agreed-upon warehouse standard operating procedures across all warehouse functions (eg. loading, stock reconciliation, cash reconciliation, storage, stock counts)
• Responsible for the management of inventory across all branches. Ensuring each branch is not over/under- stocking on any SKU.
• Responsible for managing the communication flow between branch level warehouse managers and Kenya finance team with regards to timely payment for LPOs.
• Responsible for managing the communication flow between branch level warehouse managers and Supplier procurement teams to ensure timely delivery of requested LPOs.
• Responsible for the tracking and reporting of branch level agent shorts, inventory, and LPOs
• Responsible for the development of branch-level warehouse team budgets (eg. budget for additional personnel, storage capacity, parking capacity, offloading capacity, stock forecasting)

Requirements:

The successful candidate will possess:

• Proven work experience as a warehouse manager for 2-3 years
• Deep knowledge of and proven track record implementing Good Warehouse Practices (Housekeeping, bin management etc)
• First-hand experience with robust inventory management systems e.g. SAGE, SAP B1, Pastel etc
• Demonstrate know how on best practices on master data clean up, goods receipt / issue, landed cost calculation and stock reconciliation
• Proven ability to implement processes and improvement initiatives
• Qualification in logistics or management
• Leadership skills and ability to manage staff
• Strong decision making and problem-solving skills
• Excellent communication skills
• Keen to details especially in interpreting supply chain numbers.

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Role; To primarily focused on customer service – fulfillment and asset care

Responsibilities;

• Maintain an up to date record of all the assets assigned, mileage on fueling and service, next inspection and insurance dates and new or spare tyre change dates
• Ensure efficiency in fueling process
• Keep track of vehicles, spare parts inventory usage and records of purchases
• Set up maintenance scheduled by ensuring routine maintenance, servicing and minimal uptime during break downs
• Carryout frequent drivers training on road safety measures, defensive driving, fueling requirements and overall vehicles hygiene
• Carry out weekly and end of month spare parts inventory count or any other parts inventory count as may be deemed necessary by the business
• Manages accident reports and provides details based on RCA.
• Assign vehicles to the drivers
• Make sure vehicles are always ready and available to meet orders by scheduling and monitoring current trends in customer coverage
• Ensure vehicles and drivers compliance with government regulations

Qualifications

• At least 2 years of experience in a logistics role,
• Detail oriented and good problem-solving skills
• They should have exceptional analytical abilities and organizational skills.
• They need to be knowledgeable in computer applications.-(A Must)
• Valid driving license (added advantage)

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Reporting to ; Branch Managers

Location; Nakuru,Nairobi,Nyali,Eldoret

Position: Driver

Sokowatch is searching for Delivery Agents who will work in our offices managing regional sales and deliveries. The Delivery Agent will also help the customers whenever they have difficult

Requirements;

• Must be a competent tuk tuk driver with no less than 1 years’ experience with a valid class A3 driving license for 3 wheeler
• Must have a valid certificate of good conduct from the Kenya Police Service or a receipt showing recent application for one.
• Conversant with driving rules and the geographical areas allocated
• Good time keeper
• Sales background is a plus
• Respect to others
• Should have knowledge of using a smartphone
• Be a self-starter, adaptable, and high levels of personal integrity.
• Attach a copy of DL

Responsibilities;

• Deliver a wide variety of items to different shops and through different routes as set by the company.
• Ensure that the goods supplied are of the quality and quantity demanded by the vendors.
• Meeting sales targets as set by the line supervisor
• Load, unload, prepare, inspect and operate the tuk tuk.
• Ask for feedback on provided services and resolve clients’ complaints.
• Collect payments and deposit to the given account by the company
• Inform customers about new products and services offered by Sokowatch.
• Help customers who have difficulties when opening our mobile app or making orders from the mobile app.
• Make sure the vehicle is kept in good condition and the services are done on time
• Report to the Fleet Manager when you have a breakdown of the tuk tuk.
• Follow DOT regulations and safety standards.
• Should be a fast learner to Operate the Sokowatch agent app in compliance with the set operating standards provided by the company Asset management:
• Ensuring that the assigned tuk tuk and company handset or any other assets as may be allocated are in proper working conditions and available for inspection should the need arise.