Job Openings at Zamara Kenya

About the Job:

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. We are looking for an enthusiastic assistant software developer to join our experienced software design and development team. You will report directly to the software engineer and assist with all functions of software coding and design.

Key Responsibilities:

• Assisting the software engineer with all aspects of software design and coding.
• Writing and maintaining code.
• Working on minor bug fixes.
• Monitoring the technical performance of internal systems.
• Responding to requests from the software development team.
• Gathering information from consumers about program functionality.
• Conducting development tests.
• Attending and contributing to company software development meetings.
• Managing documentation of implementations.
• Any other related duties that may be assigned.

Qualifications:

• Bachelor’s degree in computer science, software engineering or related field
• Professional certification(s) in software development studies will be an added advantage

Competencies:

• Knowledge of databases and operating systems
• Knowledge of frontend development scripts and frameworks e.g. React/React Native/ Angular
• Knowledge of backend development scripts and frameworks e.g. PHP/Python/ASP.NET/Java/Kotlin
• Knowledge of mobile applications development for iOS and Android
• Working knowledge of APIs connections and maintenance
• Ability to learn new software and technologies quickly
• Good understanding and use of DevOps tools
• Good understanding of cloud platforms e.g. AZURE/GCP/AWS
• Good understanding of IIS/Nginx application platforms
• Good understanding of Content Management Systems e.g. WordPress/ Drupal
• Basic networking skills
• Be collaborative with strong analytical and communications skills
• Detail-oriented

If your career aspirations match this opportunity, share your CV via LinkedIn on or before 12.00 pm Friday 19 November 2021. Only shortlisted candidates will be contacted.

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About the Job:

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The successful candidate will provide end to end support on data driven analysis and reporting to drive processes & business improvements. This role will work across all business units to provide insights on policies, processes, business performance and financial improvements across the business.

The role will report to a Business Analyst.

Key Responsibilities:

• Assist in carrying out various data analysis for the business as may be required.
• Liaise with the Business Analyst to document business processes effectively
• Assist in analyzing simple and complex data sets to identify issues/opportunities and support numerous departments by providing practical solutions to ultimately enhance efficiency and bring value to the business and clients
• Ensure that various appropriate infrastructure elements, including documents, manuals, policy documents, etc are kept up to date and are available.
• Assist in creating and developing functional requirements of systems / processes to improve quality, performances, external interfaces, and constraints.
• Assist in identifying new data points for enhanced reporting to improve business operations.
• Assist in recording, manipulating, and making reports arising from emerging business trends
• Prepare informative reports from the data analyzed for consumption by management.

Qualifications:

• Bachelor’s Degree in a Business-related field or Statistics/Mathematics.
• Professional Qualification an added advantage.
• 1 year experience in an analytical role within a client focused environment an added advantage.

Technical and Behavioral Competencies:

• Highly skilled in Excel, Word, Power Point, Power BI,
• Programming Skills in R, Python are an added advantage
• Good analytical and evaluative skills in tasks.
• Ability to plan, organize, and structure work
• Proactive, Innovative and forward thinking
• Good written and oral communication skills.
• Ability to multitask.
• Good interpersonal skills.
• Attention to detail
• Confidentiality

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About the Job

Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Risk Consultant will provide support to Zamara Risk & Insurance Brokers (ZARIB) in all aspects of services and products provided by the Zamara Group.

The role will report to the Head, Group Life.

Key Responsibilities:

New Business Acquisition

• Delivery of budget - Ensure the set budget for both Group Life is realized for year.
• Support in leading new business and cross selling initiatives across all lines of Zamara business.
• Collaborate with Business Development to identify new revenue opportunities and solutions
• Support in client market segmentation and target market identification
• Drive sales process from pre-qualification to award of contract.
• Response to request for proposal
• Managing an efficient sales cycle (sales pipeline)

Value Addition

• Advise clients on market updates
• Provision of technical expertise on market analysis
• Provide new solutions and revenue opportunities

Compliance

• Preparation of contract documents in adherence to set guidelines & within stipulated timeframe.
• Ensure statutory and internal requirements as stipulated in the ISO manual are met within statutory and internal timelines
• Effective identification, management, and mitigation of business risks
• Define, implement and review set service model and best practice
• Ensure that proper management of accurate, quality and timely business reports. Monitor competitor activity and advise the business on opportunities/threats that are presented by such activities.

Stakeholder & People Management

• Ensure team performance through active participation on assigned tasks
• Coach & mentor team members in order to grow internal capacity.
• Continuously strengthen stakeholder (members, clients, regulator, service providers) relationships in order safeguard market share, ensure speedy resolution of issues and entrench Zamara brand as a market leader

The following experience is preferred:

• A Degree in Actuarial Science/Business related degree
• CII/IIK certification is an added advantage
• Minimum of three years’ experience in business development
• Entrepreneurial skills
• Good analytical skills
• Great negotiating skills
• Excellent communication skills.

The following personal qualities are preferred:

• Proper work ethics
• Team player
• Innovative
• Entrepreneurial
• Good leadership skills
• Good interpersonal skills

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Main Purpose of the Job- (Job Summary)

The Customer Engagement and Collections Representative role will be an integral part of the Customer Engagement and Collections team and will report to the Head of Customer Engagement and Collections. This will be a permanent role that will involve a variety of functions in customer engagement, defaulted clients follow-up and collection, customer data collection, analysis, and reporting across different communication channels. The role requires an individual who is attentive to detail, is an active listener, is agile, loves collaborating with other people on tasks, is respectful but presents their own perspective, and is dedicated to hard work in a fast-paced environment.

Main Responsibilities

• Professionally handle incoming requests or queries from customers and ensure issues are resolved both promptly and thoroughly in a timely manner either via phone, email, and chat.
• Handle complaints; provide appropriate solutions and alternatives within the time limits.
• Handle defaulted clients’ portfolios by coming up with collection strategies and following up on clients’ repayments in order to meet set collections targets.
• Thoroughly and effectively gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking.
• Attract potential customers by answering product and service questions in regard to services offered; suggesting information about alternative services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide feedback to managers on how to improve service level and operational standards as per customer feedback.
• Build sustainable relationships of trust with customers through proactive, open, and interactive communication.
• Managing yourself and tracking progress with CRM software or any other ERP to be provided by management.
• Conduct and compile results that relate to customer engagement surveys with the specifications given by the manager.

Skills and Qualification’s

• Bachelor's degree and/or Diploma
• More than a year of experience handling a defaulted client's loan book and working as a customer engagement agent handling different communication channels.
• More than a year of experience
• Excellent analytical skills
• Excellent computer skills in Microsoft Office (Excel and Word)
• Fluent spoken and written English, Luganda, and Kiswahili
• Motivated and able to self-manage and work independently