Job Openings at Zeno

The Role

• Zeno is looking for a Sr. Development Associate to join our Energy Network team and lead the search, qualification, and contracting of new battery swap and fast-charging sites across Kenya. This role sits at the front end of our network pipeline — identifying strategic locations, securing site host agreements, and navigating utility and grid connection processes with Kenya Power (KPLC) — before handing qualified sites to our Deployment team for construction and go-live.
• You’ll manage a high volume of sites simultaneously, working directly with landowners, utility contacts, and internal engineering, legal, and deployment teams to convert prospects into signed, developable sites. This is a high-ownership role for someone who can manage complexity, work autonomously, and build trust with a wide range of external partners — from individual site hosts to utility officials to corporate real estate teams.

Responsibilities

• Build and manage a pipeline of prospective swap stations and fast-charging sites across Nairobi and Central Kenya, tracking each site’s progress from Prospect through Qualified, Committed, and Operational stages
• Conduct site due diligence — assessing customer experience, supply capacity, meter presence, transformer distance, access constraints, and connection type — and capture findings accurately in our site survey and pipeline tracking systems
• Lead engagement with Kenya Power (KPLC) and other utility stakeholders to progress EV tariff connections, manage meter applications, and work through grid capacity constraints
• Identify, approach, and negotiate directly with landowners, petrol station operators, and other prospective site hosts to secure long-term site agreements on commercially sound terms
• Work with legal and commercial colleagues to draft, negotiate, and execute site host and lease agreements
• Partner closely with the Deployment team to ensure a clean hand-off of qualified sites into construction and commissioning, and troubleshoot issues that arise during that transition
• Track and forecast pipeline milestones, site counts, and cycle time against network expansion targets, and report progress up to the VP of Operations
• Manage relationships with external surveyors, contractors, and vendors supporting the site development process, holding them accountable for quality and timelines
• Represent Zeno credibly with a wide range of external stakeholders — from individual landowners to utility officials — with professionalism and persuasive communication
• Build and refine the processes and communication habits that let the wider Development and Deployment teams work faster together, not just your own pipeline

Qualifications

• 3–5 years of experience in site acquisition, business development, real estate, infrastructure development, utility/grid coordination, or another stakeholder-facing commercial role; experience in EV charging, energy infrastructure, telecoms tower siting, or similar network build-outs is a strong plus
• Demonstrated experience directing the work of external stakeholders, vendors, or contractors, with the judgment to represent Zeno independently in negotiations
• Strong negotiator, able to build trust and close agreements across a wide range of counterparties — from individual landowners to utility officials to corporate real estate teams
• Highly organized, with the ability to manage 25–50+ sites simultaneously across different pipeline stages without dropping details
• Comfortable navigating ambiguity and bureaucracy; familiarity with Kenya Power (KPLC) processes, local permitting, or utility infrastructure is a strong plus
• Autonomous and high-ownership: self-motivated, resourceful, and clear about what’s needed to get a site over the line
• Excellent written and verbal communication in English; Swahili fluency is a plus
• Comfortable working with data and reporting tools (Excel/Google Sheets, Jira, or similar) to keep pipeline tracking current
• Valid driver’s license and willingness to travel regularly to sites across Kenya

Benefits

• Competitive salary based on experience
• Company-sponsored healthcare plan
• Based out of Zeno’s Nairobi hub, with travel to swap stations and charging sites across Kenya
• Join a world-class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

go to method of application »

The Role

• Zeno is looking for a skilled Energy Technician to help deploy, operate, and maintain our battery charging network in Kenya. This network powers the batteries used in Zeno’s electric motorcycles. You will work closely with our Country Manager and engineering team to install and maintain equipment, troubleshoot issues, and ensure high network uptime.

Key Responsibilities

Site Preparation & Installation

• Assist in preparing new locations for battery swap stations and EV chargers.
• Install, connect, and test EV charging hardware following safety standards and local electrical codes.

Maintenance & Troubleshooting

• Perform regular inspections and preventive maintenance to keep equipment running at peak performance.
• Diagnose and repair faults in charging infrastructure quickly to minimize downtime.
• Respond to urgent maintenance requests.

Utility & Site Coordination

• Work with power utility teams to set up new connections and coordinate service upgrades.
• Maintain positive relationships with commercial site owners and address operational concerns.

Technical Documentation

• Keep accurate records of installations, maintenance, and repairs.
• Report performance issues and recommend improvements.

Qualifications

• Diploma or Degree in Electrical Engineering or related field.
• Qualified electrician; solar PV certification (T3) is an advantage.
• 2+ years’ experience in electrical installation or maintenance; solar or EV charging experience preferred.
• Knowledge of electrical systems, load calculations, and safety standards.
• Ability to read electrical diagrams and technical manuals.
• Strong problem-solving skills and attention to detail.
• Willingness to travel to different sites within Kenya.

Benefits

• Competitive salary.
• Company-sponsored healthcare.
• Work with an international team driving a trillion-dollar shift to clean transport.

go to method of application »

The Role

• Zeno is looking for a skilled Energy Technician to help deploy, operate, and maintain our battery charging network in Kenya. This network powers the batteries used in Zeno’s electric motorcycles. You will work closely with our Country Manager and engineering team to install and maintain equipment, troubleshoot issues, and ensure high network uptime.

Key Responsibilities

Site Preparation & Installation

• Assist in preparing new locations for battery swap stations and EV chargers.
• Install, connect, and test EV charging hardware following safety standards and local electrical codes.

Maintenance & Troubleshooting

• Perform regular inspections and preventive maintenance to keep equipment running at peak performance.
• Diagnose and repair faults in charging infrastructure quickly to minimize downtime.
• Respond to urgent maintenance requests.

Utility & Site Coordination

• Work with power utility teams to set up new connections and coordinate service upgrades.
• Maintain positive relationships with commercial site owners and address operational concerns.

Technical Documentation

• Keep accurate records of installations, maintenance, and repairs.
• Report performance issues and recommend improvements.

Qualifications

• Diploma or Degree in Electrical Engineering or related field.
• Qualified electrician; solar PV certification (T3) is an advantage.
• 2+ years’ experience in electrical installation or maintenance; solar or EV charging experience preferred.
• Knowledge of electrical systems, load calculations, and safety standards.
• Ability to read electrical diagrams and technical manuals.
• Strong problem-solving skills and attention to detail.
• Willingness to travel to different sites within Kenya.

Benefits

• Competitive salary.
• Company-sponsored healthcare.
• Work with an international team driving a trillion-dollar shift to clean transport.

go to method of application »

The Role

• The Area Sales Supervisor is responsible for leading and managing a team of field sales agents across an assigned territory. This is a highly field-oriented role focused on driving customer acquisition through direct engagement with riders at boda boda stages, transport hubs, trading centres, and other high-potential locations. The Area Sales Supervisor ensures agents are effectively deployed, coached, and managed to consistently generate leads, convert customers, and achieve territory sales targets while building Zeno's presence and reputation within the local rider community.

What You’ll Do:

Lead and Manage Field Sales Agents

• Directly supervise, coach, and motivate a team of field sales agents across the assigned territory.
• Set clear daily, weekly, and monthly activity expectations for agents and hold them accountable for results.
• Conduct regular field visits, ride-alongs, and stage visits to provide hands-on coaching and performance feedback.
• Support the recruitment, onboarding, and development of high-performing sales agents.

Drive Field-Based Customer Acquisition

• Ensure agents consistently originate new customer leads through field prospecting activities.
• Drive agent engagement at boda boda stages, trading centres, transport hubs, and other high-potential rider locations.
• Monitor lead generation, customer engagement, and sales conversion to ensure sales targets are achieved.
• Identify and replicate successful field sales practices across the team.

Own Territory Performance and Coverage

• Manage overall sales execution and agent deployment across the assigned territory.
• Ensure all key rider catchment areas, stages, and target locations are covered effectively by the field team.
• Identify underserved areas and growth opportunities to expand Zeno's customer base.
• Monitor competitor activity and market dynamics and adjust field strategies accordingly.

Build Strong Relationships with the Rider Community

• Support Agents in developing strong relationships with riders, stage leaders, SACCOs, and local influencers.
• Ensure Zeno maintains a visible and active presence in the communities where target customers operate.
• Support local activations, demonstrations, and customer engagement initiatives that generate leads and build trust.

Reporting, Discipline, and Execution Excellence

• Monitor agent attendance, field activity, and adherence to sales processes.
• Maintain accurate reporting on team activities, lead generation, and sales performance.
• Ensure agents follow company policies and represent the Zeno brand professionally at all times.
• Work closely with credit, operations, and service teams to support customer onboarding and successful sales conversion.

What You Bring:

• Diploma or Bachelor's degree in Business, Sales, Marketing, or a related field;
• 3–5 years of experience in field sales, distribution, or commercial operations, including at least 2 years managing or supervising field sales teams.
• Experience in FMCG, telecommunications, financial services, retail distribution, or other high-volume sales organizations.
• A proven track record of achieving sales targets and improving team performance in a fast-paced environment.
• Proficiency in Microsoft Excel and other sales reporting tools, with strong attention to detail.
• Strong leadership and coaching skills, with the ability to motivate and develop field-based sales teams.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Strong analytical, organizational, and problem-solving skills, with the ability to use data to drive performance.

Benefits:

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

go to method of application »

The Role

• Zeno is seeking a Head of Customer Success – East Africa to lead the design and scaling of our customer experience across Kenya, Uganda, and beyond. This role based in Kenya will ensure that every Zeno customer, fleet, and partner receives exceptional service — from onboarding and energy support to long-term engagement.
• The ideal candidate is customer-obsessed, data-driven, and operationally strong. You’ll build and lead a regional team managing inbound and outbound communications, field operations, and customer care programs. You’ll define metrics that track satisfaction, retention, and energy usage, ensuring that every customer stays charged — and loyal — to the Zeno platform.

What You’ll Do:

• Lead Customer Success Strategy: Develop and execute Zeno’s customer success roadmap across East Africa, aligning with company growth and energy delivery goals.
• Team Leadership: Build and lead high-performing teams across support, operations, and community management to deliver world-class service.
• Customer Engagement: Oversee proactive communication with riders and partners, ensuring education on energy usage, maintenance, and product care.
• NPS and Feedback: Design and monitor customer satisfaction systems (NPS, CSAT, churn metrics), turning insights into actionable improvements.
• Process & Systems: Implement CRM and support platforms to manage inquiries, issue resolution, and customer data tracking.
• Retention & Loyalty: Develop programs that increase daily energy usage, repeat swaps, and long-term engagement through incentives and Zeno Points.
• Training & Development: Build customer-facing training programs for onboarding new riders, swap operators, and fleet managers.
• Cross-Functional Collaboration: Partner with Product, Engineering, and Operations teams to close feedback loops and improve performance and reliability.
• Crisis Management: Lead communication during outages or service disruptions, maintaining trust and transparency with customers.
• Regional Oversight: Manage multi-country expansion of support systems, ensuring consistency and cultural relevance across markets.

What You Bring:

• 5+ years of experience in customer success, customer experience, or operations leadership (experience in EV, energy, fintech, or mobility sectors is a plus).
• Proven record of scaling customer-facing teams and systems across multiple markets or regions.
• Strong operational background with comfort in data analytics, customer metrics, and CRM tools.
• Exceptional communication and empathy skills, with the ability to translate customer needs into actionable strategies.
• Experience building and leading distributed or field-based teams.
• Strategic mindset paired with a bias for action — equally comfortable in the field or in the boardroom.
• Bachelor’s degree in Business, Operations, or a related field (advanced degree preferred).
• Passion for sustainability, mobility, and improving lives through technology.

Benefits:

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

go to method of application »

The Role

• Zeno is seeking an experienced and detail-oriented Inventory Manager to manage inventory control, optimization, and execution across multiple locations in Kenya. This role is critical to ensuring the availability of parts, spares, and finished goods that support Zeno’s production, aftersales, and field operations. This role will cover inventory across all of Zeno’s hardware products and you will implement systems that ensure inventory accuracy, reduce excess stock, and create scalable foundations for Zeno’s growing business.

What You’ll Do:

• Inventory Ownership - Own end-to-end inventory management, including receiving, storage, stock reconciliation, and dispatch of components and finished goods.
• Inventory Tracking - Establish and implement robust processes for inventory tracking, cycle counting, and audits to ensure accuracy. Design and implement dashboards and reports to enable data-driven inventory planning and decision-making.
• Inventory Management - Optimize inventory levels to support production, aftermarket service, and field operations while reducing working capital locks.
• ERP implementation - Implement digital inventory tools/ERP systems to drive real-time visibility and forecasting.
• Spares planning - Manage spares planning and logistics to provide timely support to service and field teams in Kenya and other regions.
• Collaborate with supply chain, production, and logistics teams to ensure smooth material flow.

What You Bring:

• 5+ years of experience in inventory management, preferably in automotive industry. 
• Strong understanding of warehouse operations, materials management, and supply chain fundamentals. 
• Proven experience implementing and operating ERP or digital inventory management tools
• Demonstrated ability to manage multi-location inventory and field logistics across geographies. 
• Excellent coordination and communication skills with cross-functional teams including supply chain, production, logistics, and service. 

Benefits:

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

go to method of application »

The Role

• The Outbound Logistics Analyst will support the planning, coordination, and execution of outbound logistics operations at Zeno. This includes managing NTSA registration processes, tracking documentation, and overseeing the distribution of motorcycles, parts, and tools. The role ensures timely, compliant, and efficient delivery to customers, hubs, and deployment sites, while providing operational visibility and supporting continuous improvement.

What You’ll Do:

NTSA Registration & Compliance

• Manage NTSA bookings and registration processes end-to-end.
• Track registration progress and proactively resolve delays.
• Coordinate vehicle ownership transfers to customers and partners.

Logbook & Plate Management

• Track logbook deliveries and reconcile against dispatched units.
• Monitor fabrication, collection, and delivery of registration plates.
• Coordinate onward plate distribution to hubs, partners, and customers.

Outbound Distribution

• Track and coordinate transport of motorcycles, parts, and tools from HQ to hubs and deployment sites.
• Align dispatch schedules with warehouse and transport teams.
• Ensure delivery timelines are met and escalate exceptions promptly.

Documentation Control

• Prepare and manage outbound logistics documentation including delivery notes, transfer forms, and handover records.
• Maintain organized digital and physical records for audit and compliance purposes.

Cross-Functional Coordination

• Collaborate with the Product Team on bike allocation and delivery schedules.
• Liaise with the Warehouse Team to ensure readiness of units for dispatch.
• Provide customer-facing teams with accurate and timely delivery updates.

Data & Reporting

• Maintain Excel-based trackers and dashboards for registrations, deliveries, and documentation status.
• Analyze delays and inefficiencies, and propose corrective actions.
• Deliver daily and weekly performance reports on outbound logistics operations.

Process Improvement

• Identify gaps and recommend improvements in outbound logistics workflows.
• Support the development of SOPs and scalable logistics processes.

What You Bring:

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 0–2 years of experience in logistics, operations, or supply chain; internship experience is welcome.
• Advanced Excel skills including tracking, reporting, and data analysis.
• Strong problem-solving and analytical ability with keen attention to detail.
• Effective time management and the ability to prioritize in a fast-paced environment.
• Resilient under pressure and adaptable to dynamic, rapidly changing environments.
• Strong written and verbal communication skills in English; Swahili is an added advantage.
• Passion for sustainability, clean energy, and the electrification of African mobility.

Key Performance Indicators (KPIs):

• On-time vehicle registrations and ownership transfers.
• Accuracy of logbook and registration plate tracking.
• On-time delivery rate to hubs, partners, and customers.
• Documentation accuracy and completeness.
• Dispatch turnaround time.
• Speed and effectiveness of issue resolution.

Benefits:

• Competitive salary based on experience.
• Performance-based incentives tied to operational delivery and impact.
• Company-sponsored healthcare plan.
• Opportunity to shape and scale a high-impact logistics operation in a rapidly growing EV startup.
• Work alongside a dynamic team driving clean energy adoption across East Africa.